<p> This functionality requires JavaScript. Please enable JavaScript and try again. To read the LivePerson accessibility policy, please go to the <a href='http://www.liveperson.com/help/accessibility.asp'>Liveperson accessibility policy page</a>.</p> Please wait for a site operator to respond. You are now chatting with 'Courtney' Courtney: Hello 
Courtney: How can I help you? walter: can i plz have manager on live chat ? Courtney: i am the manager. how can i help you? walter: i had 2 cashouts processing for 500 each since the 5th..one was wire transfered this morning at 9:31...other one they reversed at 9:29..i did not ask for the reversal..it too should be wire transfer with the other walter: now i had to withdraw again the other 500 and will sit there another week and in the mean time i cannot deposit until then..this is not fair at all Courtney: Walter, i see here that your 500 withdrawal was sent to you by check. unfortunately, since it's not wire transferred to your bank account, the system allows only 500 withdrawals at a time, so the remaining 500 was returned to your balance walter: i did not ask for a check..was suppose to be a wire transfer Courtney: i see here that a check has been sent to you and is already on his way to you walter: i even put in all my information for wire transfer and under withdraw it says withdraw ..wire transfer complete Courtney: that's the procedure with all withdrawals. it appears as complete in your cashier since it was completed on our end and the money is on its way to you walter: there is no button to click for withdraw it only says wire transfer walter: where is the check being mailed too..what address walter: i did not ask for a check! i asked for a wire transfer! Courtney: the check is sent to your home address and it's delivered by a delivery service, so it will not be delayed in the mail walter: well i want the other 500 wire transferd Courtney: the withdrawal of 500 you made today is currently in process Courtney: what i can do for you, is contact the finance department and ask them to speed the proccess walter: i had asked and filled out the information needed for this to go into my bank account..i never clicked anything that says by check and there isnt even a button to to do so walter: therefore...my other 500 withdraw is going to sit there processing again and it is a mistake on ur end not mine Courtney: Walter, i can assure you that you will receive all your winnings. i'm very sorry for any inconvenience caused to you. walter: i do not want the other 500 as a check..i want it into my bank account walter: im just saying i filled out all necessary info for both withdraws to be a wire transfer and instead its a check Courtney: i'm afraid i don't have any access to our financial systems. what i will do is contact finance for you and hopefully they will be able to help with that walter: and why does it say under my cashout as complete as a wire transfer? i dont understand? walter: sorry courtney im just very frustrated when i didnt ask for a check Courtney: the withdrawal appears completed because it was completed on our end and the money on it's way to you walter: this is not fair to me walter: but it says method as a wire tranfer Courtney: i understand what you're going through and i'm very sorry for that walter: not your fault walter: now i cant deposit until it gets processed? which isnt fair either walter: please have them wire transfer the next one to my bank walter: no checks Courtney: i'm afraid i can't do anything at the moment to override the system. but i will speak with your account manager about it, and we'll see what we can do for you walter: thankyou courtney..may i ask where you guys are located? Courtney: we are located in the British Virgin Islands walter: oh...will i have a problem cashing a check from another country? Courtney: no walter: lol..ok ty...have a nice day!
Courtney: How can I help you? walter: can i plz have manager on live chat ? Courtney: i am the manager. how can i help you? walter: i had 2 cashouts processing for 500 each since the 5th..one was wire transfered this morning at 9:31...other one they reversed at 9:29..i did not ask for the reversal..it too should be wire transfer with the other walter: now i had to withdraw again the other 500 and will sit there another week and in the mean time i cannot deposit until then..this is not fair at all Courtney: Walter, i see here that your 500 withdrawal was sent to you by check. unfortunately, since it's not wire transferred to your bank account, the system allows only 500 withdrawals at a time, so the remaining 500 was returned to your balance walter: i did not ask for a check..was suppose to be a wire transfer Courtney: i see here that a check has been sent to you and is already on his way to you walter: i even put in all my information for wire transfer and under withdraw it says withdraw ..wire transfer complete Courtney: that's the procedure with all withdrawals. it appears as complete in your cashier since it was completed on our end and the money is on its way to you walter: there is no button to click for withdraw it only says wire transfer walter: where is the check being mailed too..what address walter: i did not ask for a check! i asked for a wire transfer! Courtney: the check is sent to your home address and it's delivered by a delivery service, so it will not be delayed in the mail walter: well i want the other 500 wire transferd Courtney: the withdrawal of 500 you made today is currently in process Courtney: what i can do for you, is contact the finance department and ask them to speed the proccess walter: i had asked and filled out the information needed for this to go into my bank account..i never clicked anything that says by check and there isnt even a button to to do so walter: therefore...my other 500 withdraw is going to sit there processing again and it is a mistake on ur end not mine Courtney: Walter, i can assure you that you will receive all your winnings. i'm very sorry for any inconvenience caused to you. walter: i do not want the other 500 as a check..i want it into my bank account walter: im just saying i filled out all necessary info for both withdraws to be a wire transfer and instead its a check Courtney: i'm afraid i don't have any access to our financial systems. what i will do is contact finance for you and hopefully they will be able to help with that walter: and why does it say under my cashout as complete as a wire transfer? i dont understand? walter: sorry courtney im just very frustrated when i didnt ask for a check Courtney: the withdrawal appears completed because it was completed on our end and the money on it's way to you walter: this is not fair to me walter: but it says method as a wire tranfer Courtney: i understand what you're going through and i'm very sorry for that walter: not your fault walter: now i cant deposit until it gets processed? which isnt fair either walter: please have them wire transfer the next one to my bank walter: no checks Courtney: i'm afraid i can't do anything at the moment to override the system. but i will speak with your account manager about it, and we'll see what we can do for you walter: thankyou courtney..may i ask where you guys are located? Courtney: we are located in the British Virgin Islands walter: oh...will i have a problem cashing a check from another country? Courtney: no walter: lol..ok ty...have a nice day!
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We need a username so we can have the rep look at this and tell you why they switched from a wire to a check and even though they have a $500 withdrawal limit (at a time), why you have to request the cashout again and start all over.What does at a time mean anyway? Do they have to process the first $500 and as soon as it gets approved an sent, then the next $500 can be withdrawn? 
I'll be in touch. Pam
Now we still have to deal with the second half and I have not heard anything new from the rep. He told me as well he would rush this, so I dont know why it is still in your account. As always, if I hear something, Ill let you know right away. Pam
