what to do about bonus ban

[sandiegosex]

i have been bonus banned at several rival casinos cause my friend one day had her laptop at my house and signed up herself for a few casinos. therefor she had used my i.p. address , i was not aware that was a foul far as the casinos are concerned. i just spoke to c.s. and they basically said tough ban stands. i always follow the rules and think this is very unfair. does any one know if theres anything i can about this or am i just screwed ? this was c.s. convo. All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 47seconds. An operator will be with you shortly. You are now chatting with 'Susan' Susan: Welcome to Tropica Casino Live Support. How may I assist you? todd: you guys said cause my friend using her laptop at my house signed up fr an account , therefor using my ip addres was the eason i was bonus baned todd: i want to know if i deposit again will the ban be removed? todd: its just not fair Susan: May I have your Login name and email address please? todd: toddjones todd: todd.jones66@yahoo.com Susan: One moment please. todd: ok thank you todd: strange thing is , is that she doesnt even have a tropica account? Susan: I will be right with you. Susan: Your patience is appreciated.  I will be with you shortly. todd: ok Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay. todd: no worries thank you very much Susan: Your patience is appreciated.  I will be with you shortly. Susan: I'm sorry to inform you that your account is not eligible for promotions due to being linked to multiple duplicate accounts at Rival powered based casinos. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions. Susan: However you can still play for fun or for real without promotions. todd: yea but it was a mistake that my friend used her laptop at my house , that was not intentional, theres no way we can reverse that? Susan: I am sorry, the account will remain as is. (I edited out a bunch of gobbledy gook code ~ Mben) -- Edited by Mben on Tuesday 9th of February 2010 11:40:29 AM

 

[Mben]

My suggestion is to email the casino managers and explain the situation to them. They can do more for you than the customer support reps can but may not reverse their decision. It's worth a shot though.

 

[MommyMachine]

im now all of a sudden bonus banned at rivals too

 

[rebago]

Oh dear this sounds like a problem. What if someone stole your wireless and was playing casinos using it? That IP address is bs. What if I signed up while staying at a hotel? I do that all the time. How many thousands of people do the same? What if I signed up at the airport on thier wireless. This is rediculous.

 

[givennsz]

how do you know if you are bonus banned... is it when you try to claim a bonus and it doesnt let ya?

 

[Mben]

I think if you had promotions in the cashier one day and the next it says no promotions available then you are pretty much bonus banned. That's how I know anyway.

 

[MommyMachine]

it says no promotions available in the cashier

 

[sandiegosex]

omg , exactly my thoughts, i think we need to do something about this. strength in numbers

 

[Sookie]

Im with mben- you guys need to start by emailing the managers of the casinos you guys are bonus banned at."
support cant do anything about it,"
and at rivals(which is what it sounds like you guys are talking about)"
they will usually tell you what it was that got you banned(if you email the managers i mean)-dont expect live chat to tell you,"
and they will tell you what you need to do to get your bonuses back."

 

[sandiegosex]

well i did just that and so far i've received 3 responses stating im sh _ _  out of luck. only 1 i.p. address per account. so that means anyone using a wireless router thats not secured can be banned.

 

[givennsz]

Wow that is so crazy... we cant help it if someone uses our wireless connections. Maybe these casinos will change there minds when they start losing out on deposits from players that are bonus banned.

 

[cat034]

first off let me start by saying i have had the mis fortune of chatting with susan twice before about an issue with me making playthru but being unable to withdraw this was before my qt was set up. She was plain out rude.I tried to get a copy of my chat with her but for some reason it wasnt emailed .All i can say is gl and im not banned but i will stand with you guys if need be. yu all are correct the situation isnt fair and the rules need to change especially for the wireless