RE: $30 no deposit and 400% deposit bonus at casino tropic
This casino would not give me the 10.00 free bonus. I had a conversation with custoner service and they said I had accounts at other rival casinos, I said sure I did because I play at them, they told me I could not have this bonus because of my other accounts.
No Canada please let us know, like you let USA know when they cant play at a certain casino, because they do not honour your country. Would be appreciated thanks.
No Canada please let us know, like you let USA know when they cant play at a certain casino, because they do not honour your country. Would be appreciated thanks.
hey Bel! nothing to smile at ....in fact,... nothing in my promos at all either!
But i know you've done some "behind the scenes magic" before for me so,...
here is my user name for ya: miss-launa
Hope I didn't miss the boat, otherwise, at your convenience ,...TY! lol!
__________________ Soughtpoet(Sought-Of the former *Unsoughtpoet*club)
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 27seconds. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.
You are now chatting with 'William'
William: Welcome to Tropica Casino Live Support. How may I assist you?
DrJugz: Hi there! I downloaded the casino via Belgamo's exclusive link and there was supposed to be a $30 NoDeposit chip in the cashier section, but I have yet to see such a chip. Could you please help me attain that which I seek? I'm most grateful for your time and efforts.
William: May I have your Login name and email address please?
DrJugz: dpr
DrJugz @yahoo.com
William: One moment please.
DrJugz: ( ^ _ ^ )
William: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
William: Unfortunately your account is not eligible to receive the free sign up bonus, due to being linked to multiple duplicate accounts at Rival casinos.
William: Multiple accounts per casino is against the terms of the casinos, and therefore your account is not eligible to receive the free sign up bonus
William: Please do note that your account is currently eligible to receive other promotions in the future, and you may still deposit and play for Real as well.
DrJugz: I'm sorry
DrJugz: duplicate accounts?
DrJugz: you do know that I'm an affiliate that also owns and runs a portal and forum
DrJugz: I know the rules
DrJugz: I have NO duplicate account
DrJugz: not for Tropica
DrJugz: if you start out like this with people who direct traffic to your casino, then you are destined to fail
William: Unfortunately your account is not eligible to receive the free sign up bonus, due to being linked to multiple duplicate accounts at Rival casinos.
DrJugz: I'm sorry
DrJugz: when did that matter
DrJugz: ????
DrJugz: this will be posted
DrJugz: so go ahead and give me all the jargin you want
DrJugz: I'm just laughing as I uninstall your casino and take all of your banner advertisements down from my websites
I downloaded and registered and got nothing. I contacted support and had management review my account and they declined me. I am a loyal rival player and in good standing with all rival sites, I don't know why they have banned me??
I’ve credited all your players that qualified for the $30 free promotion. Please can you the players on the forum know that. I’ve also sent out a mail to all of them telling them the credits are in their accounts.
Sorry about the problem and it will work fine going forward. Only players that are from a bonus restricted country or a bonus abuser, will not receive the free cash.
violetta, you must have registered with them under the $10 banner. It has been changed to a $30 no deposit but if you signed up under the $10 first, that is all you are going to get.
secretsmile, you will have to contact the casinos individually and ask for an account review. You may be bonus banned like a bunch of us are.
I have contacted a few of the Rival casinos and they have been able to reverse the decision by the software company, Rival.
If you have an account at other rival casinos and have used a free chip they wont let you redeem them at other rival casinos. I deposited at one of there casinos and was expecting the deposit bonus, they told me that i wasn't eligible for any bonuses cause i had multiple accounts. Well of course i have other accounts. I like there games. And if i deposit at one of there casinos it shouldn't matter that i have multiple accounts for a free chip. So i don't even bother downloading there casino anymore. I deposited a few times at paradise and was the first TIME redeeming a deposit bonus. They sure will take the money but they will do anything not to have to give it up.
THE POCKETNUT
__________________
"People are 99% animal and 1% human. Its the human part that screws things up." (uknown source)
First of all, we must all remember that the software company, RIVAL, makes the decision to flag bonus abusers and not allow promotions to be granted to players.
Each casino can reverse the decision of Rival.
If you are an upstanding online gambler that does not have mutiple accounts at the same casino, you are not a "bonus abuser", you do deposit regularly at various casinos, you downloaded from the correct banner, etc..........then:
1. Contact the CASINO MANAGER to have your account reviewed. (customer service reps cannot reverse the decision of Rival)
2. If the manager says NO, then post your account ID so we can (possibly) help by contacting our casino reps to see what can be done, if anything.
3. If a decision cannot be reversed, move on to another casino.
I know we all want the free chips but there are some times when it just is not going to happen. You all have heard me rant about not getting promotions at various Rivals anymore, Rivals that I did receive promos from and then all of sudden I was bonus banned. I contacted quite a few of the Rival casinos and got the decision reversed to some of them, not all. I choose to play at the one's that give me the promos. It's the other casino's loss for not unbanning me. If I do not have a free chip available from a new casino, I attempt to contact the casino manager to get the deceision reversed. If they won't do it, then I move on. That's it - Cut and Dry
For those of you who did not receive the free chip in your promotions, Belgamo should be visiting this thread and hopefully will submitting more user ID's to the casino to see what is going on.
Have all of you contacted support to see what they had to say?
Are you in a banned country?
Have you been flagged as a bonus banned at other Rivals?
still nothin 4 me....i deposit and play regularly at vegas regal, and get promos too. Some rivals have got me promo free and some i never took the time to un-ban myself. My user name at tropica is : miss-launa
If theres anything you can do,...please do! thanks Bel!
__________________ Soughtpoet(Sought-Of the former *Unsoughtpoet*club)
Ive credited all your players that qualified for the $30 free promotion. Please can you the players on the forum know that. Ive also sent out a mail to all of them telling them the credits are in their accounts.
Sorry about the problem and it will work fine going forward. Only players that are from a bonus restricted country or a bonus abuser, will not receive the free cash.
Greetings, I have the same problem. I posted it some where on one of these posts the other day. They are claiming that I have multiple account and will not give me the 30 non deposit or any other bonuses. I do not have any multiple accounts. I hope they can straighten out this error with my account .
I received the $30, play and won $150, deposit $25 to cashout. And sent all my documents 2 time and they still looking my documents. Took now more than 4 days. Really dont know what i must think about this site.
I resent for 3 time all docuemts last Monday, and today contact chat support and they say me that they need a photo of my id. So i said that they must see my lasts chat. after that sayme that all my docuemts are still pending. Really for me VERY BAD ATTENTION . Faxback section never answer my emails.
And all for only $175 ($150 from ND + $25 deposit)
ty queen, but I play at slotocash, and they pay too fast. In the past play too in vegas regal too. And never have this problem with rival casino. I feel like they joke me.
can you get me off the hit list Belgamo Please i want to play at rival but im on a ban i have deposited at several of there sites Help me please!!!!!!!!!!
user name :willienelsoninacountrybar for tropic casino
Good Luck Mben! I really hope you get it. I kinda gave up downloading new casinos awhile back, because I was alway bonus banned, and my other accounts would become locked, but I thought I would give it a shot, worst thing that could happen is I would have to write all my casinos again, and have them to unlock my account.
nothing to smile at ....in fact,... nothing in my promos at all either! 
. Faxback section never answer my emails. 
