Winpalace Withdrawal Question

steif3 · Status: Offline

Winpalace Withdrawal Question

Cat Dancer · Status: Offline

that does seem like an awful long time just to approve the fax back forms what method did you use to request the withdrawal?

steif3 · Status: Offline

Quicktender. I usually always use them and then just withdraw from there to my Wired Plastic card.

mixx · Status: Offline

after they finally approve your forms it takes even longer after that. AND when they say business days they mean M-Th. 4 days a week for them. So you prob wont see your money for around a month or so. that is why i stopped playing there.

steif3 · Status: Offline

Thanks for the reply Mixx.

I did think that was very odd about the 10 day thing. Certainly wish I would have known that beforehand. They're probably expecting me to play it back but I DON'T THINK SO!!!! I won't be depositing with them anymore either after this unless, they get a grip on reality and speed their withdrawal process up. Only takes a few seconds to take my deposit but a month or so to process my withdrawal? What a bunch of bull***t!!!!

tking1 · Status: Offline

That sucks steif3, I can't even hit a bonus there, 10 days to approve a freakin form. I think your right about them wanting you to play it. Don't do it. It pisses me off also when it takes 30 seconds to take your money and a month or so to pay you. I'm taking them off my computer.
Heck I deposited at clubworld monday ($25) sent in my forms midafternoon and got my withdrawal of $125 early tuesday morning, then deposited $25 again tuesday morning won $150 and it should be there when I get up out of bed. I withdraw by quicktender also.

You mentioned that you can withdraw from quicktender to the wired plastic card. I have netspend and was planning on withdrawing from quicktender to it, but they said that netspend doesn't accept wiretransfers. Can you give me some details on the wired plastic. I would really appreciate it.

Mben · Status: Offline

I received this info from the casino regarding cashing out at WinPalace. And they are specifically addressing steif3's issue but I think it needs to be shared with all.

___________________________________________________________________

"This email is in regards to your withdrawal inquiries. It appears that there was some confusion regarding our withdrawal process and I just wanted to clarify our procedures and time frames with you. All faxback forms are verified and approved within 72 hours. Withdrawalsare approved within the ten business days following the verification and approval of the faxback form. Please note that we have received your faxback form and it has been approved, you are now welcome to request your withdrawal. If you have any questions please don't hesitate to contact me."

____________________________________________________________________

Also a note about the Mon - Thr 4 days a week issue from our casino rep.

"We are also going to change the 4 business days (M-TH) next week. I didn't know about that until I saw it on your board."

____________________________________________________________________________

It took all of us to help Win Palace straighten things out within their financial dept. I think it is awesome that we have the "voice" to get things done for the better for all players!! We ROCK!!

givennsz · Status: Offline

Thanks for the info Mben...:)

mixx · Status: Offline

That is awesome & shows that WinPalace is trying to do what the players are asking. The 72 hour faxback form is better, but am I the only one who thinks the 10 day thing is WAY too long? I don't want to bad mouth anybody or anything, but it makes me wonder if they ever check out the competition out there. If you can't do better, at least stay in the game lol! I prefer a casino that will flush my withdrawal upon my request. I don't think that is too much to ask. I can't survive the 24 hour pending period sometimes, and you say 72 + 10 days AND only 4 days a week count and so on and so forth.

I'm sure that there are plenty of players out there who don't mind waiting and have no problem doing it. Not me. Idle time is the devils workshop? Something like that. Or maybe it was idle mind? Anyways, there are some RTG casinos that are right up there with Microgaming when it comes to fast cash outs. I can't speak for all MG because I don't know that for sure. So far, every one that I played cashes you out 1 or 2 days. That is how it should be. Fast RTGs from my experience : Inetbet, Casino Titan, All Star Slots, & Lock Casino. I can vouch for them. I'm sure there are plenty more as well.

Never cashed out from Rival... Been reading a lot of mixed reviews lately.

steif3 · Status: Offline

I also think it's great that Winpalace is trying to make a change based on what we the customer want. The only complaint I have though is, since they sent you that information Mben, I still have not been able to request a withdrawal. Everytime I try to request one, the system keeps rejecting it and tells me I need to have a faxback form on file. I have contacted the casino three times since I was sent that same information in my email and they said they'd get it fixed to where it would go through but have failed to do so thus far.

I also don't like to talk bad about anyone or any casino for that matter that is trying but, I just wish the kinks would get ironed out so I can hurry up and request my withdrawal because, I too sometimes find that little reverse button and can't help but to push it and, I know the longer it takes to get it requested, the longer it's gonna take to get to me, with that 10 day waiting period. Thank you Mben and staff for looking into this for me. It is greatly appreciated!

steif3

Mben · Status: Offline

steif3 wrote:

I also think it's great that Winpalace is trying to make a change based on what we the customer want. The only complaint I have though is, since they sent you that information Mben, I still have not been able to request a withdrawal. Everytime I try to request one, the system keeps rejecting it and tells me I need to have a faxback form on file. I have contacted the casino three times since I was sent that same information in my email and they said they'd get it fixed to where it would go through but have failed to do so thus far.

steif3

steif, I have sent off the above to Sean, our rep asking for him to look at your account again. Let me know if you are able to request the cashout before he gets back to me, please and thank you.

Mben · Status: Offline

steif3 wrote:
I also think it's great that Winpalace is trying to make a change based on what we the customer want. The only complaint I have though is, since they sent you that information Mben, I still have not been able to request a withdrawal. Everytime I try to request one, the system keeps rejecting it and tells me I need to have a faxback form on file. I have contacted the casino three times since I was sent that same information in my email and they said they'd get it fixed to where it would go through but have failed to do so thus far.
steif3

steif, word from Sean is that you are good to go with the withdrawal. The technical issue has been resolved. Please let me know if this is not the case. :)

Holly56 · Status: Offline

I have been waiting on a cash out from Dendera since the 22nd!

Cat Dancer · Status: Offline

Holly56 wrote:

I have been waiting on a cash out from Dendera since the 22nd!

holly hun, im sorry you are having problems cashing out as well but this is a thread about: Winpalace Withdrawal Question

so since your post is about a dendera problem-then next time you need to post it in a more appropriate thread and if there are none you just need to stat a new thread for it

no biggie really - but just wanted to say so you know better the next time - other wise

this is known as "hijacking someones thread"

thats when you post something that is off topic of the original thread normaly the post you made wouldnt be so very far off topic but this is a very specific thread-

so this time it kinda is

steif3 · Status: Offline

Hi All,

I just wanted to inform everyone that after ironing out a few kinks and finally being able to request my withdrawal, I have been paid by Winpalace after only 2 1/2 days so, kudos to them for getting this settled in a timely manner and paying me well before the stated withdrawal period of 10 days. Thanks again Mben and staff for assisting me with this matter and I can honestly say Winpalace and NDF Rock!!!!!

Thank you,

steif3

Mben · Status: Offline

steif3 wrote:
Thanks again Mben and staff for assisting me with this matter and I can honestly say Winpalace and NDF Rock!!!!!

Thank you, steif3

steif3, you are very welcome. I know that it did take a little bit of time but I think Win Palace did step up to the plate to put the customer, you, first! I am glad that you saw your winnings much sooner than expected!

And I agree NDF does ROCK!! metal

(and Win Palace Casino too!)

jheckrocks · Status: Offline

I won't worry about cashing from Winpalace, because I am not going to deposit there. Free Chip?? They haven't ever and won't give me one. They dole out their lines of bullshit temporarily to appease people but you Know... They do what they want and that is it!
Good Luck with that.

belgamo · Status: Offline

Do you have ever have anything nice to say about any casino? I have looked at all your post and each one is a negative comment, if you think its that bad why do you play?

SBY1488 · Status: Offline

hello , i want to ask , can i withdrawal my 100$ , without depozit ? I win my 100$ from my bonus. If i chek my ''FaxBack form''. And can i withddrawl to my visa card. Thaks you :)
p.s. Sorry to my bad english :)

krystalkitty · Status: Offline

You should check with Live Chat. Different ND bonus's have different max withdrawals. And NO, CC is not a withdrawal option. Check out the cashier for withdrawal methods.

nikkidog · Status: Offline

Hi Kitty, my withdrawal was just approved this morning from WP. How long does it usually take to get your winnings. Thanks, nikkidog

nikkidog · Status: Offline

I just received my winnings from WP . It came via FedEX and was paid by check and not wire transfer . Wonder what is going on. Hope the check does not bounce. I have deposited checks from other Casinos and never had a problem . Has anyone ever received a check from WP.

Mben · Status: Offline

nikkidog wrote:
I just received my winnings from WP . It came via FedEX and was paid by check and not wire transfer . Wonder what is going on. Hope the check does not bounce. I have deposited checks from other Casinos and never had a problem . Has anyone ever received a check from WP.

Congrats nikki! 5 days from when it was approved, not bad.

Belgamo is going to talk to the rep and find out what is going on. But no one should be worried that the checks are gonna bounce. Have some faith. lol

nikkidog · Status: Offline

Now if I can only get my money from Rushmore. Have been told for the last 2 weeks that I should have received it by now. Received an email on 1/14/2012 from Megan Ross saying the the processor said it was sent out, said she will check into and let me know, but no updates on it as of today. Has been almost 2 months since the whole cash out process was started.

Mben · Status: Offline

I wish we had a good contact there to speed things along, but we don't, nikki. We have not heard they are not paying, just slow paying. Hang in there.

krystalkitty · Status: Offline

nikki....got mine via Fed-Ex also......thought it was UPS

Weird....Glad we got folks checking things out for us....Ummm, Mben, someone's check did bounce, but it was made good...So, I have faith. Didn't get to the bank today, hopefully tomorrow...so shall see!

Mben · Status: Offline

krystalkitty wrote:
....Ummm, Mben, someone's check did bounce, but it was made good...So, I have faith.

I know, I read that but it wasn't a check from this group. I know checks bounce. I helped another member recently with a bounced check issue at another casino group. So it does happen, I know.

I just wanted to say not to jump the gun just yet. Let's see what the rep has to tell Belgamo about what is going on.

krystalkitty · Status: Offline

I think we all get a bit jumpy when a large sum of money is involved:)

Mben · Status: Offline

Oh, I know ... believe me, I know.

Holly56 · Status: Offline

Hey Mben?
I have requested a wire withdrawal from Win Palace on 04/06/2012.My documents were approved a while back.
Is there any way you could contact Sean and ask him to expediate the cash out please?
I am afraid if I have to wait 10 business days,I'll hit the reverse button and lose everything though, I have uninstall Win Palace.
I would really appreciate it!!!(This is my first cash out from Win Palace.)
My username at Win Palace is Lucky5623.
Thank you!

Mben · Status: Offline

Holly56 wrote:
Hey Mben?
I have requested a wire withdrawal from Win Palace on 04/06/2012.My documents were approved a while back.
Is there any way you could contact Sean and ask him to expediate the cash out please?
I am afraid if I have to wait 10 business days,I'll hit the reverse button and lose everything though, I have uninstall Win Palace.
I would really appreciate it!!!(This is my first cash out from Win Palace.)
My username at Win Palace is Lucky5623.
Thank you!

Congrats on your cashout, Holly. biggrin

As far as asking them to expidite it, I don't think I want to open that can of worms (unless I have already and would want to see which thread I helped a member out with something like this. I know we have helped with getting the weekly max raised for some some members.).

It's because anyone who had a cashout anywhere would start asking us to do this for them with all their cashouts. I hope you understand.

Stay strong, don't reinstall the casino and maybe install K-9. That should help you wait out the 10 days.

Holly56 · Status: Offline

I'm disappointed that you will not help me Mben but understand some what why you won't help me but I am truly surprised at your reaction to my request.

Holly56 · Status: Offline

Got my cash out approved this morning.

It only took 2 days!!!Awesome!!!

Win Palace and NDF Rock!!!

Mben · Status: Offline

Holly56 wrote:
Hey Mben?
I have requested a wire withdrawal from Win Palace on 04/06/2012.My documents were approved a while back.
Is there any way you could contact Sean and ask him to expediate the cash out please?

Holly didn't need our help at all!

http://www.nodepositforum.com/t48664167/win-palace/