When I tried to download the casino I got an error messae that said, this application package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer Package.
When I tried to download the casino I got an error messae that said, this application package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer Package.
What should I do?
Thanks, debbie
Hi Debbie, I've gotten that error mesage before trying to install an RTG casino and I still haven't figured it out. Hopefully other members have some ideas for you to try and if not, you should contact support and see if they can help. I never contacted support about it. I just blew off installing whatever casino it was.
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Live chat at Ruby Slots answered my question for me heres a copy of my chat
Chat Transcript
info: Please wait for a Ruby Slots agent to respond. info:Thank you for using our LiveChat Service. This is 'Axel'. Please verify your Email and Phone Number so that I can assist you. Sheri: Hello, I followed this link from a forum offering a free deposit here. I was told that Ruby Slots used to be VIP LOUNGE Casino if this is true are old vip lounge players able to open a new account at Ruby Slots and redeem the free code? Axel: For verification purposes may I have your username, phone number and email please. Thank you! Sheri: I dont have an account yet at Ruby slots Sheri: i didnt know if i could open one Sheri: if i am an old vip lounge player Sheri: xxxxxxxxxxxxxxxxxx Axel: Ruby and vip louge are the same casino. Axel: if you dont have account you can apply your welcome bonus Axel: if you already have account you cant apply another free chip Sheri: ok the forum moderators didnt know what to tell us Sheri: my old vip lounge id is Sheri: xxxxxxxxxxxxxxx Sheri: could u please check and see if this is my old account Sheri: and if it is still open or if it qualifys for the chip? Axel: Just a moment while I check your account! Sheri: ok thank-you Axel: may i have your phone number> Sheri: i dont have my old house phone any more but it was xxxxxxxxx Sheri: i have a cell # now xxxxxxxxxxx Axel: Just a moment while I check your account! Sheri: ok ty Axel: Our system shows that your last transaction was a free chip and claiming two free chips in a row is unfortunately not allowed. What I can do for you is give you a really good promotion if you make a minimum deposit right now of $30 and keep in mind that after your deposit is approved I will set your account to be able to receive Free Chips. Would you like to make a deposit? Axel: last transaction was free chip Sheri: I cant right now i would have to load my prepaid visa first Sheri: but ty for your help Axel: Thank you for visiting our Casino. Feel free to contact us at any time for further assistance!
for some reason my pc refuses to download it says not valid window app anyone else have this prob?
deborilla is getting the same error. And I have gotten it before when trying to install a different casino. I still have not figured out what to do.
Hopefully others who have gotten this error will chime in and help our members out.
If it makes anyone feel better ... I can't get the site to open for me so I can download the casino (then maybe I could try the install to see if I get the same not a valid windows app error too).
I keep getting page cannot be displayed. Ugh!
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Has anyone else have a players-reward card? I just got one today via snail mail that was loaded with a free $50. I just redeemed this at Ruby Slots. When I called their support via my cell phone I was told that this is considered a credit card purchase and can be redeemed even if your last transaction was a free chip with no wager requirements or max cash-out! This card can be used at over 20 RTG casinos I picked Ruby Red since you are an affiliate and I trust your judgement when it comes to depositing and receiving withdrawals from one of your casinos. I was just curious if anyone else had received this offer its supposedly sent out to limited VIP players and is still in the testing stage. I must have received it because I had deposited at VIP Lounge years ago before it switched its name to Ruby Slots. We will see if its legit if I'm able to receive a requested withdrawal if I choose to do so.
I also got the players reward card for $50 and redeemed it at Ruby Slots...of coarse I played and lost it all and today the casino had called my home phone-I was bored and answered the phone which i never do when my caller id reveals numbers i don't know- it was a support person from Ruby Slots and they asked me how I liked the casino...of coarse I couldn't help myself and told them that the slots were so tight and didn't win anything...to make a long story short the support person told me to check my account in 30mins and when I did there was $35 in it...nice casino but still the slots were so tight i lost all that to...not sure if I will ever deposit there again until I see or hear any good winnings from them...
I received the Players Reward Card yesterday and was just wondering if anyone has tried to w/d after using it yet. I guess it is a free $50 though right? So it is worth a try either way!