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3 weeks and Counting

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by TonyT, May 11, 2013.

  1. TonyT

    TonyT WELL KNOWN MEMBER

    I wasn't gonna start a new thread but this is getting ridiculous.I have a withdrawal that is still sitting requested at Rubyslots since 4-20-13, 21 days(15 business days) and they are doing nothing but giving me excuse after excuse as to why it hasn't been approved yet.There terms are already the worst in the bizz and they can't even keep their word on that.ROGUE as ROGUE can get.  
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    If you want the rep to look at your account, Tony, what's your username?
  3. TonyT

    TonyT WELL KNOWN MEMBER

     Thanks Mben I guess it couldn't hurt for the rep to look into it but im sure it will end up being the same generic excuse that live chat, withdrawal dept., finance and everyone else has said but i'll give it a shot. User name is  tntcrue69
  4. TonyT

    TonyT WELL KNOWN MEMBER

    Oh! Just wanna put the specifics out in the open for the record.The withdrawal is for $2250, which $170 of it was the bonus so that will be deducted, total I have coming is $2080.Actually their long withdrawal process worked against them this time, I requested a withdrawal on 4-13-13 for $570 but after a week I got antsy and reversed it and that's when I took it up over 2K.
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    TonyT, your concern has been sent to the rep. I'll let you know when I hear back from her.
  6. TonyT

    TonyT WELL KNOWN MEMBER

     Thank you!
  7. TonyT

    TonyT WELL KNOWN MEMBER

    I appreciate you notifying the rep Mben but I am sure they will give the same excuse I keep getting day after day. Dear Tony,At this moment I know we are experiencing a delay with the approvals but our approvers are working in getting up to date. Your pending withdrawal should be approved any day now. This is pretty much what they have been telling me in every email since the 10 business days have past, and now today is the 23rd day and 16th business day and its still sitting the cashier requested Also once they finally approve it you have to wait ANOTHER 7-10 business days before it will get processed THEN you have to wait for the processor to send the payment out, so I guess it will be Christmas by the time I actually see this money.
  8. Mben

    Mben No Deposit Forum Admin Staff Member

    I hope that your email was sent due to the rep getting mine because I have not heard from her yet.
  9. TonyT

    TonyT WELL KNOWN MEMBER

     No, this was the reply I got from the email I sent on Friday so nothing as of yet from the rep, this is from the lady in the withdrawals dept.
  10. Mben

    Mben No Deposit Forum Admin Staff Member

    I've emailed the rep again, TonyT. Thanks in advance for being patient (with me).
  11. TonyT

    TonyT WELL KNOWN MEMBER

    Well it looks like they approved only part of the withdrawal, I KNEW they were even gonna screw me around with this part.5/14/2013 2:24:37 PM DF-CourierChk Withdrawal Approved! ($1,080.00) 5/14/2013 2:24:15 PM DF-CourierChk Withdrawal Requested ($1,000.00) 5/14/2013 2:23:46 PM DF-CourierChk Withdrawal Requested ($1,080.00) As you can see only the $1080 has been approved and this is why.Dear Tony, Unfortunately, the third party processor lowered the maximum amount we are entitled to send per player at a time. The maximum we can send is $1250 per player every 2-3 weeks. We always split the withdrawals in similar amounts. Their own terms say a $2500 a week and of course they don't live up to that either.Wow just wow.Last time EVER I use rubyripoff, there is other RTG sites that payout when they say and for how much they say.Thanks again Mben for trying to get involved.
  12. Mben

    Mben No Deposit Forum Admin Staff Member

    TonyT wrote: Well miracles do happen I guess. Fed Ex finally showed up yesterday and it only took 2 months, what a GREAT casino. NOTTTTTTTTTT!! Thee absolute worst cashout experience I have ever had in 10+ years of playing online. The lies and excuses they came up with were just priceless. I know its tough here in the US to play online but there are many RTG casinos that do payout in a reasonable time and this group is not one of them.
    Last edited by a moderator: Oct 26, 2014

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