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A Chat with Casino Moons..notice how they keep pawning me off

pocketnut

POCKETNUT PLAYER
Ok I know I'm giving these to people a hard time..But it confuses me why casinos feel that A depositing player isn't worthy of a N/D Chip. Don't get me wrong...I'm a bonus hunter. And love N/B chips as much as everyone else. verimike 02:01:52helloPatrick 02:01:52Thank you for contacting online support. One of our support operators will contact you as soon as possible.Maggi 02:02:44hello, how can I help?verimike 02:03:53Yea I was wondering were my Free chip was...Ive noticed that all non depositers are getting $10 to $24 chips...Ive deosited and was wondering why I havent got oneMaggi 02:05:10we don't have a promotion like that for the depositing players at the momentverimike 02:06:04Thats funny..I should have never deposited then i could have enjoyed alot of free chips....Maggi 02:06:33no becuase players only get the 0$ once before a depositMaggi 02:06:50and you already got it, but you will get chips in the futureverimike 02:07:28No they dont...Players are being offed free chips all the time in there emailsverimike 02:08:56I was always getting free $5 chips in my account. Not from you guys ,...but now ive noticed it from this casino also..not to me of coursePatrick 02:08:57Thank you for contacting online support. One of our support operators will contact you as soon as possible.Alistair 02:10:39Every now and again our players (depositors and non-depositors) are given free chips. It happens randomlyverimike 02:11:40Yea well randomly ive been passed over for along time...and ive seen other complaints from other depositers saying the same thingAlistair 02:12:41it really is random, sometimes our non-depositing players are given free chips, and sometimes our depositing players are also given. Usually a day or two after a deposit, you also get a free chipverimike 02:14:18well I havent got a free chip.Ive gotten a deposit bonus free chip but thats not what im talking about here Im talking about the No Deposit free chipsAlistair 02:15:28again, we give those randomly. Not everybody gets them, it depends on the criteria used by the promotions department and circumstancesverimike 02:16:45Im just wondering why you guys dont take better care of your depositing players..Ive wanted to deposit again but Noticed real quick that the depositing player was being looked over..We like N/D chips just as much as the next guyAlistair 02:18:50everyone likes ND bonuses...however we cant just give everyone free chips. Our depositing players are always offered much better bonuses and cashback insurance than non-depositing players are, and are occasionally credited with free chips. They also have access to their own account manager (yours is Bonnie) and she can be contacted at any time via e-mail. She is always willing to help you outverimike 02:20:26Anyway I guess im not getting my $10 N/D chip...like I said before untill I see something like that I wont be dpositing...And i know that my little deposits dont mean a thing...But I know about 4,000 Forum users who are going to love this chatAlistair 02:22:05We do appreciate all of our players and do our best to please everyone, but I'm sure you know this is not always possible. Bonnie will be more than happy to help you if you contact her. You can e-mail her at support@casinomoons.com Patrick 02:24:25Thank you for contacting online support. One of our support operators will contact you as soon as possible.I was starting to ask them for a transcript of my chat when the hand off happend again...so i just logged off
 
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Mben

No Deposit Forum Administrator
Staff member
pocketnut wrote: Ok I know I'm giving these to people a hard time..But it confuses me why casinos feel that A depositing player isn't worthy of a N/D Chip. Don't get me wrong...I'm a bonus hunter. And love N/B chips as much as everyone else.Alistair 02:18:50everyone likes ND bonuses...however we cant just give everyone free chips. Our depositing players are always offered much better bonuses and cashback insurance than non-depositing players are , and are occasionally credited with free chips. They also have access to their own account manager (yours is Bonnie) and she can be contacted at any time via e-mail. She is always willing to help you out 
I know a free chip is a FREE chip. No deposits needed to randomly receive one but the above underlined sentence stood out for me. The cashback insurance chip is usually a lot more than a free chip you could randomly receive. I wonder if that is their thinking really. That depositors are getting a whole lot more than non-depositors. I think they are missing the concept of a FREE chip.  
 
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pocketnut

POCKETNUT PLAYER
Mben wrote:
pocketnut wrote: Ok I know I'm giving these to people a hard time..But it confuses me why casinos feel that A depositing player isn't worthy of a N/D Chip. Don't get me wrong...I'm a bonus hunter. And love N/B chips as much as everyone else.Alistair 02:18:50everyone likes ND bonuses...however we cant just give everyone free chips. Our depositing players are always offered much better bonuses and cashback insurance than non-depositing players are , and are occasionally credited with free chips. They also have access to their own account manager (yours is Bonnie) and she can be contacted at any time via e-mail. She is always willing to help you out 
I know a free chip is a FREE chip. No deposits needed to randomly receive one but the above underlined sentence stood out for me. The cashback insurance chip is usually a lot more than a free chip you could randomly receive. I wonder if that is their thinking really. That depositors are getting a whole lot more than non-depositors. I think they are missing the concept of a FREE chip.  
Yea I know that is there thinking..I know I sound like I'm crying over a free chip..But i was trying to figure out there logic..I rarely use deposit bonuses. They make no sense to me. Why would i let some tell me how much I have to win before I can cash out my own money 30% of the bonus & deposit...(just threw out a number) If I want to play a little longer and don't care about the $25 then ill use  bonus..But If i start to win It pisses me off cause then I'm kicking myself. Cause If i wouldn't have used the bonus then I could Have cashed out at $200 ( again just threw out a number) instead of having to make the play trough...Don't get me wrong I'm not picky about free ND chips..The way i see it as free money although sometimes the t&c are so high you might as well be playing in free mode...lol 
 
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