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About the last cashback deal we had with Betphoenix

Discussion in 'POSITIVE ONLINE EXPERIENCES' started by kkessler, May 28, 2011.

  1. kkessler

    kkessler New York Gambler

      <table class="fontT2 fontMedGray" cellpadding="0">From:affiliates &lt;affiliates@betphoenixcasino.com&gt; <a title="View Sender">View Contact </a>To:kmkessler2718@yahoo.com  Cc:webmaster@casinocashgivea F2ri, May 27, 2011 9:33:22 PM   Re: Fwd: unhappy way.com Hi Kathy,   Thanks to the expedited action of our casino manager Sam Cohen, and the Mben from No Deposit Forum, we realize our mistake and offer our apologies. Please download our new Rival powered casino, and you will find a $140 free chip in there. After you use that, contact support and get a second $140 free chip.   We thank you for your choice in BetPhoenixCasino and would like to take the chance to inform you that we currently have easy deposit and withdrawl options for our US customers. Contact our support to find out more.   Kind Regards, Nicolas Johnson Bet Phoenix Casino Affiliates Manager   <blockquote style="border-left:#000000 2px solid;padding-left:5px;padding-right:0px;margin-left:5px;margin-right:0px;">-----Original Message----- From: Memberservices &lt;memberservices@betphoenixcasino.com &gt; To: affiliates@betphoenixcasino.com Date: Fri, 27 May 2011 20:08:10 -0400 Subject: Fwd: unhappy   <blockquote style="border-left:#000000 2px solid;padding-left:5px;padding-right:0px;margin-left:5px;margin-right:0px;">-----Original Message----- From: Kathy Kessler &lt;kmkessler2718@yahoo.com&gt; To: memberservices@betphoenixcasino.com Date: Fri, 27 May 2011 16:44:19 -0700 (PDT) Subject: unhappy <table style="width:100%;" cellspacing="0" cellpadding="0" align="center"><table style="width:100%;table-layout:fixed;height:100%;" cellspacing="0" cellpadding="0" align="center"> <table style="width:100%;" cellspacing="0" cellpadding="0">  Well Hi.   I am quite upset with you guys right now.  I belong to the No Deposit Casino Forum that is run by Belgamo and you guys never gave me my cashback that was due me from a deal that you had with him.  It was actually Nick with whom was to credit my acount and at one time he told one of our moderators that since it had taken awhile longer that he would give cashback of 400% of what was due me and even then he did not credit my account.  My username is katydid45.  This happened when you guys were RTG   I would love to get a solution to this.   kathy kessler   I sent the above note to Sam last night after having received 30 or so  300% deposit bonus email from him over the last month.  I was tired of reading the BS so i sent him an email and after sending him messages from Nicholas to Mben and Mben to me and me to Mben it has been resolved.  LOL   We shall see.  I don't know how they are as a Rival casino as I never played there since the cashback deal.  [/QUOTE][/QUOTE]
    Last edited by a moderator: Oct 26, 2014
  2. kkessler

    kkessler New York Gambler

    And when I got home today I checked my mail and I had a note from Nicholas!!!He said hes glad to have helped and that if i need anything just email him!!!
  3. Guest

    Guest Guest

    They have a very good support team and attitude towards theur clients, from what I see. This happens not so often. P.S. It was very funny to read your letter far and far to the right side :D
  4. omeg

    omeg NEW MEMBER

    Hi there kkessler:Nicholas has always been a top notch guy in my opinion.Im sorry I didnt answer this post sooner, but I am easily confused, [​IMG]and still not sure what it is that you are trying to let us know about.Did you receive your free $140 chips?  Did you ever receive your cashback?Sorry I am confused on what you are trying to say. The messages run to far over for me to be able to read everything you wrote.                                                                                                  Pam
    Last edited by a moderator: Oct 23, 2014
  5. kkessler

    kkessler New York Gambler

    It's all ok now.  Mben was ccd on all the emails back and forth.  But thanks 
  6. omeg

    omeg NEW MEMBER

    Okay.....As long as you got what you needed friend. [​IMG]                                                                                             Pam 
    Last edited by a moderator: Oct 23, 2014
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    In a nutshell, kkessler requested her weekly cashback when Bet Phoenix was still an RTG and going through their issues at the end.She never received it even after I was pretty persistent in asking for it with multiple emails to Nicolas.Months went by and kkessler finally sent her unhappy email to Nicolas the other day (posted above) and as soon as I was alerted to it, I verified everything that Nicolas needed to know.Kkessler received (2) $140 chips for all the troubles.Nicolas is a more than an awesome dude and he pulled through for kkessler (and me) even though it took a while and an email from kkessler.

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