Hello Let me start off by saying I used to Love the English Harbour Casinos and still do however deposited money today at Silver Dollar was playing tourneys and was in the Right Prize tourney and was doing 12.50 bet rolls and won the bonus however when the bonus went to open page froze and kept going back to tourney main page. Because this has happened before I left and played in the regular casino and kept coming back to see if it was unfrozen in the meantime while I was playing the other games I ended up getting up to $90.00 in the poker room dueces and jokers when my account suddenly went to $-2.25.(HOW DO YOU GET A NEGATIVE BALANCE) Was so mad I went to instant chat and was talking to a live agent, should have done a screen shot when she said she would have to email me because it would be annoying for her to chat with me while running a report. I was then locked out of my account and hours later when they did get back to me the balance in my account was 80 cents and the reports showed nothing, then was told in order to check tournament it had to be over. Reps were very rude and did not care that I had lost the bonus at 12.50 roll which as many of you know could be something big or not but either way guess I will never know now. I am just wondering if any one else has had problems with this casino. Thanks for listening.