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atlantis gold casino still pending after 11 days

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by tking1, Jun 26, 2014.

  1. tking1

    tking1 WELL KNOWN MEMBER

    Hello,I requested a $2009 withdrawal from Atlantis gold casino on 6/15/2014 and its still in the pending stage. If nodepositforum can offer any help would be very appreciative. you guys are the best and I know you do all that you can for your members. I also have seen complaints about there sister casinos also, but it seems they pay after a month or so( way to long).account name timothylouisking@msn.comthank you.   
  2. No Fool

    No Fool WELL KNOWN MEMBER

    Yes not a very good place to play.  You should probably do some research before depositing.I wouldn't list my email in public forum.  Probably best to send a private message to moderator here and then if they want info send it to them in private.
  3. Mben

    Mben No Deposit Forum Admin Staff Member

    Hey, tking, I've sent your issue off to the rep. <img class="emoticonslist" src="http://3.bp.blogspot.com/--h4eLCX9klE/UZHjEBYfY2I/AAAAAAAADoo/W5bcUQjtXls/s1600/thumb-up-facebook-emoticon-like-symbol.png" alt="Thumb Up (y) Like Facebook Emoticon" title="Facebook thumb up emoticon" />Now we wait.
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    tking, the rep says that they have emailed you an update. Did you receive the email?
  5. tking1

    tking1 WELL KNOWN MEMBER

    thanks Mben, I didn't receive the email but when I logged into the casino a popup said my docs and withdrawal were sent to the processor for review. withdrawal is still pending. On there website it says cashout with ease, yea right,lol. thanks for your help, hopefully the ball will start rolling.
  6. Sookie

    Sookie Mother of Cats

    Keep us posted tking1:crossed:
  7. tking1

    tking1 WELL KNOWN MEMBER

    I sure will Sookie.
  8. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks for the update, tking.
  9. No Fool

    No Fool WELL KNOWN MEMBER

    I guess everyone missed where I said you shouldn't list your email in public.   OP didn't respond nor did anyone remove his email address.  I guess its just a waste of time to try to help.
  10. Mben

    Mben No Deposit Forum Admin Staff Member

    Not a waste of time, No Fool, but because tking is a regular around here, because we have accounts posted all over the forum (in contests and the I need help forums) and because we request it in the I need help forum, it is not something to get alarmed about.He could have very well asked me to delete his login but this isn't his first rodeo. He knows what he is doing.Now there was a thread made by another member about a cashout where he listed his full name and email address because he copied replies from the casinos and pasted them in his thread. I deleted those for him because I know he did not catch that he did that and did not want possible issues arise for him for doing so.
  11. tking1

    tking1 WELL KNOWN MEMBER

    thank you for your concern no fool, sorry I didn't reply earlier to your post. Thank you Mben for filling him in on my experience with these situations. it seems like getting your winnings is very hard these days."
    As for my atlantis gold withdrawal its still pending after 16 days since request. deposits take 30 seconds and withdrawals take at least 30 days, not fair is it.
  12. tking1

    tking1 WELL KNOWN MEMBER

    still pending after 20 days
  13. nicomeit

    nicomeit WELL KNOWN MEMBER

    This is a bummer to see ... Shame on Atlantis Gold Casino!
  14. tking1

    tking1 WELL KNOWN MEMBER

    Yes it is a bummer nicomeit. 23 days and it still pending. I wrote them last week asking about it and haven't received a reply from them."
    Mben I may need your help again if you can, so sorry.
  15. Sookie

    Sookie Mother of Cats

     Sorry tking1. We weren't ignoring you, as you know Mben deals with these things but she has been away with her family for the 4th. I expect her back today.
  16. Mben

    Mben No Deposit Forum Admin Staff Member

    tking, I've sent an email off to the rep asking for an update. I will get back to you.And no need to be sorry. That's what we are here for. [​IMG]-- Edited by Mben on Monday 7th of July 2014 01:05:30 PM
    Last edited by a moderator: Oct 23, 2014
  17. tking1

    tking1 WELL KNOWN MEMBER

    thank you, The thing is you guys shouldn't have to do this if the casinos would pay the way they should."
    thanks again and i'll let you know if I find out anything also.
  18. Mben

    Mben No Deposit Forum Admin Staff Member

    That is true, tking, but nevertheless, we are here.
  19. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep is contacting finance for you again. I will get back to you.
  20. tking1

    tking1 WELL KNOWN MEMBER

  21. tking1

    tking1 WELL KNOWN MEMBER

    ok it was finally approved and submitted for processing. it says flushed in the cashier now. Anyone know how long it takes to receive it after being approved?
  22. Sookie

    Sookie Mother of Cats

     Well, at least its moving forward. Sorry I don't have any info on how long after approval until payment. Hopefully its a lot less time than it took to be approved. Please keep us updated.
  23. Mben

    Mben No Deposit Forum Admin Staff Member

    Sent the question to the rep, tking.
  24. tking1

    tking1 WELL KNOWN MEMBER

  25. Mben

    Mben No Deposit Forum Admin Staff Member

    Here is the answer and probably not what you want to hear. "
    Should withdrawal request be approved, it will take 5 to 7 business days for request to be sent for payment then another 5 to 7 business days for payment processing. "
    My reply to her ..."
    That makes it potentially six weeks from when he clicked the cashout button to when he will have his winnings in his hands. That is such a long time."
    I understand the processor needs time to send the payment out, but before that, 5 - 7 days for the request be sent for payment once it is approved?"
    Unfortunately, I need to post this. I am sure he will not be happy. He still has about 2 more weeks until he sees his money and it was cashed out a month ago."
    Thank you for the information though. :)
  26. tking1

    tking1 WELL KNOWN MEMBER

    thank you Mben, that is ridiculous. Anything to stull a payment. There is no reason for them to take that long to send to processor. I could see back in the telegraph days, lol. A few seconds to deposit and a few months to get a cashout. I wish there was a way we could hold our deposits then release them once we get paid. I bet they would get on the move then. "
    Thanks again.
  27. tking1

    tking1 WELL KNOWN MEMBER

    nothing new still says flushed in cashier. Rediculous.
  28. Sookie

    Sookie Mother of Cats

    Sorry tking1. That sucks. But based on the response Mben got from the rep, we were kinda expecting that right?"
    But I agree it is ridiculous, please keep us updated.
  29. nicomeit

    nicomeit WELL KNOWN MEMBER

    Wow what a disappointment it was reading this post ... It doesn't surprise me ... They have a sister casino Monarch's, that still hasn't paid me for a withdrawal from like May .. I wont play at their casinos anymore thats for sure
  30. tking1

    tking1 WELL KNOWN MEMBER

    according to their timeline sent to Mben I should have the money by next Thursday, 7/31/14. today Tuesday was the 7th business day so the processor should have it. 7 more business days left. We shall see.

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