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atlantis gold casino still pending after 11 days

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by tking1, Jun 26, 2014.

  1. tking1

    tking1 WELL KNOWN MEMBER

    Well this being the 15th business day (21 regular days) since it was approved it still says flushed in the cashier and no money in my hand. Wow 46 days so far since I requested the withdrawal. I'm bummed and very pissed right now. So much for their trust and honesty. They can't even keep their word.
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    You read the email reply cspope received. Your cashout is probably in that mess too. I can't get any answers since the rep is out of town right now. Keep us informed though so if by the time she gets back and you still don't have your money, I can contact her again for you.
  3. tking1

    tking1 WELL KNOWN MEMBER

  4. Mben

    Mben No Deposit Forum Admin Staff Member

    I've emailed the rep today about your cashout, tking, since she should be back in the office. I am assuming you still have not received your winnings.
  5. tking1

    tking1 WELL KNOWN MEMBER

    ty MBen, No I have not received my winnings, it still says flushed in the cashier and no money from them. Its been a tough long wait, never thought it would take this long even if they actually do have processor issues. "
    thanks Mben
  6. cspope

    cspope MEMBER

    I'm still waiting for my withdrawl for $300.00 since May 26! They are not even emailing me back now! It is BS!
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep has replied back since this morning's email and she is still waiting for an update from Operations because she just get back into the office today. She asks for your continued patience while she gets the information you both need. "
    I know at this point, showing patience is difficult and I am sorry.
  8. tking1

    tking1 WELL KNOWN MEMBER

    ty Mben its not your fault at all so no reason for you to be sorry, I really appreciate your help very much and wish there were more people like you and nodepositforum in the world. thank you again.
  9. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep replied overnight that she is waiting for Operations still and that she is in constant follow up with them to have this resolved. Rest assured that they'll be handled accordingly. "
    I have suggested to Belgamo (our forum administrator) that we suspend their group for the time being until all payout issues are resolved. I don't feel comfortable at all promoting them if they cannot pay their customers."
    As soon as I hear more, I will let you know.
  10. tking1

    tking1 WELL KNOWN MEMBER

    ty MBEN. I think that's a good idea also. I wish these casinos would understand that withdrawal time is one of the most, if the not the most important factors in keeping a constant customer base. Maybe one day they will quit blaming the processor (sometimes it is, but this case I don't think it is) and look in the mirror.
  11. No Fool

    No Fool WELL KNOWN MEMBER

     There are tons of bad casinos that could careless about time frames and whether they ever pay a player.It is up to you to check the place your playing.  It takes me 2 second to pull up this casino and make the immediate decision of not playing there.
  12. tking1

    tking1 WELL KNOWN MEMBER

    I understand your point no fool, your smarter than me, but since nodepositforum had them on their list at the time I figured them to be ok. Its also not their fault that casinos turn out bad because they don't know until things like this happens. "
    I remember awhile back when club world had processor issues ( but they cleared it up quick) it took awhile ( 3 weeks) to get my withdrawal. Somebody has to be the fall guy before we all find out their true colors."
    As for pulling up the casino and deciding not to play their. I think atlantis gold looks like a typical betonsoft casino to me. Heck Winaday and slotlands lobbys aren't all that great, but they re a great casino. Besides I've seen quite a few slick looking casinos that promise everything but deliver nothing. "
    I'm sorry for being rude and maybe your trying to help, but your comments look like you think I'm ignorant or something. "
    I apologize to everyone If I'm out of line, but I don't like my intellect to be tested by someone who doesn't know me.
  13. No Fool

    No Fool WELL KNOWN MEMBER

    Yeah no reason for me to beat around the bush so very simply put do research on casinos.  I see way too many people here that like to play bad casinos.  Gambling is suppose to be entertainment, not stressful.  Stressing on whether your going to get paid or not is not entertainment. When I talk about doing research it mean searching for them online and seeing complaints, not whether the casino has cool games or not.I have seen other rogue casinos listed in the directory in this forum, so regardless of whether its listed here or not you still need to research. Clubworld is one of the few good ones.  They haven't had a problem in a very long time but I do recall a time they did.  You can get a withdrawal back from them in about a week. So yes indeed my post is intended to make you think about where you play. 
  14. Mben

    Mben No Deposit Forum Admin Staff Member

    No Fool, not meaning it to sound like it's going to sound, but I really want to know .... Can you point me a site that does not have one what you consider rogue casino listed on it? I'd like to check it out. "
    Feel free to post the link.
  15. No Fool

    No Fool WELL KNOWN MEMBER

    Hi,  Casinomeister doesn't list rogue casinos other than to designate them as rogue. 
  16. Sookie

    Sookie Mother of Cats

     Thank you tking1 for understanding that we had no intention of promoting a casino that performs this poorly. I believe this casino group is dangerously close to losing their spot on our forum but right now we are focused on helping the members we have with cashouts pending.LOL - as far as being out of line, no worries, you're fine and spoke your mind respectfully.And as far as No Fool is concerned he can come across a bit abrasive but he means well.
  17. Mben

    Mben No Deposit Forum Admin Staff Member

    tking, here's the latest I received from the rep. It's a reply that they sent you and since there is nothing new that she sent me, your payment is still being worked on it looks like. still being worked on is in reference to the 2 other members who are having issues and seem to be getting somewhere with theirs. "
    Dear xxx,"
    Good day! We greatly apologize for the inconvenience. Our payment provider informed us that recent delays were caused by changes in some due diligence process between corresponding banks. We totally understand the frustration and we're doing all we can to discuss with the processor."
    Best regards,"
    Amanda Anderson"
    Accounts Analyst
  18. tking1

    tking1 WELL KNOWN MEMBER

    ok ty,"
    yea I received that last week, it will be 2 months in a day or two since I requested the cashout. If it was resent our cashouts should have been processed before the problem occurred. Recent must mean something different to them.
  19. cspope

    cspope MEMBER

    <a href="http://www.nodepositforum.com/m785092/profile/">tking1</a> hi, same email that I have been receiving for some time now! :boohoo:Now they say that they had the wrong info to send my withdrawl to. ??????  
    Last edited by a moderator: Oct 26, 2014
  20. tking1

    tking1 WELL KNOWN MEMBER

    cspope, I would say they're stalling. It wouldn't surprise me if they say that they have the wrong info for me also.
  21. tking1

    tking1 WELL KNOWN MEMBER

    opened up the atlantis gold cashier today and it said processed, yesterday it said flushed. I used paymycard. It hasn't showed up in my account yet so I'm still not sure if I trust that it will in a day or two. i'll let you know. I know club world group took about a day to show up after it said processed via paymycard.
  22. Mben

    Mben No Deposit Forum Admin Staff Member

     Fingers crossed that you get it soon now. :crossed:
  23. cspope

    cspope MEMBER

    My withdrawl also says processed now. I did receive an email from them and they told me to expect it within 5 to 7 working days. We will see?:question:
  24. Sookie

    Sookie Mother of Cats

    :crossed: Keep us posted  cspope!
  25. cspope

    cspope MEMBER

    Ok Sookie, I'll be sure and let you know. Have a great weekend!
  26. Sookie

    Sookie Mother of Cats

    You too sweetheart!
  27. tking1

    tking1 WELL KNOWN MEMBER

    I received an email today from atlantis gold saying that it has been processed and would be paid accordingly. Hopefully will see it soon in my account.
  28. Sookie

    Sookie Mother of Cats

    :maddance::crossed:Fingers crossed for you too tking1!
  29. tking1

    tking1 WELL KNOWN MEMBER

    the $2000 is in my bank account this morning. finally after 2 months."
    ty so much Mben and nodepositforum.
  30. krystalkitty

    krystalkitty Greedy Gambler

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