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Atlantis Gold still pending after over a week

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by jumboscampi, Jan 14, 2015.

  1. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Still nothing has changed!
  2. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    They won't even return my email after sending 7 of them!!!
    Sookie likes this.
  3. Sookie

    Sookie Mother of Cats

    Sorry jumbo, I know it's frustrating and if you ask me it is not cool. I'll ask Mben to email the rep again.
  4. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Thank you Sookie
    Sookie likes this.
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    An email has been sent, jumbo. :)
    Sookie likes this.
  6. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Thank you Mben
    Sookie likes this.
  7. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    I had asked a question about 2 weeks ago about the fact that the card I am asking that they put the withdrawal on is a prepaid card and would it be an issue and they replied back then that it might be and that I might want to change my withdrawal method and I told them that it was not the usual type of prepaid card and to just go ahead and try it. Like I said, that was about 2 weeks ago and after sending over 8 emails to them during that period of time with no response from them, I finally did get an email from them asking me if I wanted to change my withdrawal message again! I also had mentioned it to live support within that 2 weeks so now it is a total of 3 times now that I told them to go ahead and try that card anyway after I responded to this last email! I'm telling you, they are stalling and they keep making it sound as if it is my fault that it is being held up and it is totally all them doing the stalling. Not to mention they ignored me for close to 2 weeks before this last email. This is really getting me P.O.'s you know!
  8. Sookie

    Sookie Mother of Cats

    I don't blame you jumbo. How frustrating :swear:.

    I know Mben emailed her again.
  9. Mben

    Mben No Deposit Forum Admin Staff Member

    I am not getting answers from the rep for you, jumbo. All I get is "finance is in contact with the player."

    PM'ing you her reply to my last email.
    Sookie likes this.
  10. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Me again. Still NO CHANGE! It still says "flushed" and to my knowledge, there has been no attempt to put it on my MasterCard like I asked them to do. As you know, they have asked me a couple times now if I was sure that I wanted them to try and put my withdrawal on that card and I have told them no less than 3 times by now that YES, I would like them to at least attempt to put it on that card because I know that I have received MANY other withdrawals from another site on that card with no problem whatsoever and they insist that I may want to change it to some other card or method because in their opinion it won't work this way for sure. Now, in all of this time that has passed they could have by now at least attempted it (and I think it would be fine) and if it did not work, I could have come up with another method/card and it would have been over and down with by now. BUT NO!!! I'm telling you that either they have a bucket full of clowns and/or idiots working for them or they really just are stalling this long. Take your pick, I guess it could be a little of both playing a roll in this saga! I can't take this much more, I know that much.

    Thank you again,
    Leslie
    Mben and Sookie like this.
  11. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Me again! I just sent ANOTHER email to them over this and I was wondering if you think I am being fair and straight forward enough with them. And BTW, I have not heard from them in about a week I believe. So, here is what I emailed to them tonight:

    I want my withdrawal paid to the MasterCard that I asked you to send it to a month ago.
    You keep asking me if I want to change my mind as far as this withdrawal being paid to this card because YOU think there might be an issue with my bank allowing this money to be posted to this card and I keep telling you that there should be NO ISSUE in doing this as I have received several other withdrawals being posted to this same card in the past from other sites paying me in an extremely timely manner after winning on these sites and I HAVE NEVER HAD ANY PREVIOUS ISSUES IN DOING SO.
    So, PLEASE move forward with paying me on my MasterCard the money owed to me by you.
    I would appreciate that you certainly can see that this has been dragged out long enough and you need to do this immediately so we can both move along with other matters in our lives.
    I would just like to add that IF there should be an issue with my bank allowing this money to be applied to my card account that I will resolve the issue at that point in time and you can say "I told you so" if it makes you feel any better about it. Seriously, I am asking that you send the money to my card and you are basically trying to tell me how you want it done and are seemingly arguing with me over it. That's how it looks on my end anyway.
    We could have had this resolved several times over in the entire month of these emails going back and forth between us, and mostly they are going forth from me and not back from you very often by the way.
    OK? I certainly hope to see that you have paid this money to me by morning.
    Have a wonderful night,
    Leslie Bowman
    newjumboscampi@Hotmail.com
    Mben and Sookie like this.
  12. Sookie

    Sookie Mother of Cats

    I think you are remaining very polite. I've seen other players write emails that are so hostile they really can't help their case any. I fear the "by morning" part may be a bit optimistic but who knows? And the - "you can say "I told you so" if it makes you feel any better " cracked me up.
  13. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks for the update, jumbo.

    I've emailed the rep again asking for her involvement with getting you paid rather than telling me what finance is telling her as her past replies have stated.
    Sookie likes this.
  14. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Well, I have not updated you guys lately on this so here goes: I am still in "flushed" mode! I got another email from them about 5 days ago saying that they recommend that I change my request to another card because there "might" be an issue with the card I asked them to send it to. So, since this is the 4th time I got this exact same email from them, I decided to tell them to go ahead and send it directly to my bank account instead and as I told you, no change in my "flushed" status, no deposit, and no reply from them either.

    HELP!!!!!
    Sookie and Mben like this.
  15. Mben

    Mben No Deposit Forum Admin Staff Member

    Emailed the rep ...

    "Here is the latest post from the player. I cannot believe she has not received her winnings yet.

    What is going on? I started asking for your help over a month ago."
    Sookie likes this.
  16. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    I JUST GOT THIS EMAIL FROM THEM! THE FIRST ONE SINCE ALL OF THIS LAST EMAILING! I CAN'T BELIEVE IT!

    RE: RE: RE : Withdrawal Request ‏
    [​IMG][​IMG][​IMG][​IMG]
    RE: RE: RE : Withdrawal Request
    Actions [​IMG]
    Atlantis Gold Customer Service
    10:52 AM
    [​IMG]
    To: newjumboscampi@hotmail.com
    Show this message...
    [​IMG]
    From: AtlantisGoldCasino.com (support@atlantisgoldcasino.com) This sender is in your contact list.
    Sent: Tue 3/03/15 10:52 AM
    To: newjumboscampi@hotmail.com
    Dear Leslie,
    Good day! In reference to your withdrawal request, we've coordinated with our processor and they've informed us that if it's a prepaid card, there would be a possibility that your card issuer will hold the funds. As such, we highly recommend using either a credit or debit card. Please advise what card to use.
    Best regards,
    Finance Team

    From: "Leslie Bowman" <newjumboscampi@hotmail.com>
    Sent: 02 Mar 2015 16:29:08
    To: "AtlantisGoldCasino.com" <support@atlantisgoldcasino.com>
    Subject: RE: RE : Withdrawal Request

    .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; }


    From: newjumboscampi@hotmail.com
    To: support@atlantisgoldcasino.com
    Subject: RE: RE : Withdrawal Request
    Date: Tue, 17 Feb 2015 15:41:54 -0500

    .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; }
    I sent this to you again

    From: newjumboscampi@hotmail.com
    To: support@atlantisgoldcasino.com
    Subject: RE: RE : Withdrawal Request
    Date: Mon, 9 Feb 2015 12:05:24 -0500

    .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; }
    Send it here:

    Routing is: XXXXXXXXX

    Acct is: XXXXXXXXXX

    PNC bank


    > From: support@atlantisgoldcasino.com
    > To: newjumboscampi@hotmail.com
    > Date: Mon, 9 Feb 2015 06:51:35 +0000
    > Subject: RE : Withdrawal Request
    >
    > Dear Leslie,
    >
    > Good day! In reference to your withdrawal request, we've coordinated with our processor and they've informed us that if it's a prepaid card, there would be a possibility that your card issuer will hold the funds. As such, we highly recommend using either a credit or debit card. Please advise what card to use.
    >
    >
    > Best regards,
    > Finance Team
    >
    =
    Last edited by a moderator: Mar 3, 2015
    Sookie likes this.
  17. Sookie

    Sookie Mother of Cats

    OMG jumbo. Wow. Didn't you already tell tell them to switch to whatever they kept recommending already? Is the card you are trying to withdraw to a pre-paid even?

    (I edited out your bank info for your protection)

    Mben needs to get ugly with the rep I think.
  18. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    The prepaid card they are referring to is the card that I initially asked them to withdraw to and then I asked them if it's makes a difference if it is a prepaid type card or not and that's when I got THIS EXACT SAME EMAIL that I just got again and I have asked them to not send it to that card but rather to that bank account 8 times now and you did too!! I told you that it was them and not me. I can't get them to take care of this because they don't want to! WHAT IN THE HELL AM I TO DO?
  19. Sookie

    Sookie Mother of Cats

    I knew it was them not you jumbo, I do. I need to see what Mben is going to do next. At this point, you've made it this far, hang in there a little longer ...and I think it goes without saying find a new place to play.

    Im so very sorry. Don't give up yet.
  20. Sookie

    Sookie Mother of Cats

    Ok Mben just messaged them (again) told the rep that finance still hasn't noted that you went ahead and changed your withdrawal method as they kept suggesting and that this has gone on for several months now and is not acceptable.

    I believe she added a note saying if it continues they may be removed from the forum, lets hope that part gets some action out of them.
    Last edited: Mar 5, 2015
  21. Mben

    Mben No Deposit Forum Admin Staff Member

    I hope this is the case .....

    "I understand from accounts that her request was approved and she's scheduled to be paid today."

    jumbo, please keep us informed.

    :crossed:
    Sookie likes this.
  22. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Hello! I have been in the hospital for a week and just got out today. I GOT PAID! They finally sent it to the bank account last Wednesday. How about that?? THANK YOU FOR ALL OF YOUR HELP NO DEPOSIT FORUM and especially Mben for all of your hard work for me. Thank you again,
    Leslie
    Sookie and Mben like this.
  23. Mben

    Mben No Deposit Forum Admin Staff Member

    OMG, jumbo! I hope you are ok. If you're out of the hospital I suppose so but how scary you were in for a week! Glad you're better.

    The rep said on March 5th that you were to be paid that day but it took them until last Wed which was March 11th? SMH

    So glad they finally paid you and the ordeal can be put behind us! :thumb:
    Sookie likes this.
  24. Sookie

    Sookie Mother of Cats

    Oh yay! I was wondering about this just yesterday, I'm so glad you got paid!
    Mben likes this.
  25. krystalkitty

    krystalkitty Greedy Gambler

    Yippee:) :awesome;
    Mben and Sookie like this.

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