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BELLA VEGAS IS SCAMMING!! RIP OF for FREE PLAY BONUS

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by Aquarianlady, Mar 21, 2012.

  1. Aquarianlady

    Aquarianlady NEW MEMBER

    :nono:Here is a copy of my conversation with the chat person who apparently doe NOT have a clue of what is going on and REFUSED to HONOR Bella Casino's ADVERTISEMENT!  DO NOT GO THERE!This is the BULL**** From BELLA VEGAS SCAM CASINO!!  DO NOT GO THERE!!   Please wait for a site operator to respond. You are now chatting with 'Catherine Stone' You are now chatting with 'Catherine Stone' Catherine Stone: Welcome to The Grand Prive Casino Group... how may I assist you today? Sheryl: Hi, I would like to get the One hour Feetime Bonus that your Casino Advertised. I JUST Made an account Catherine Stone: Would you mind waiting one moment while I access that information for you... I appreciate your patience. Sheryl: okay, Thank You Catherine Stone: thank you for holding  Catherine Stone: our new players bonus offer is  Catherine Stone: 100% match bonus with a deposit  Catherine Stone: minimum deposit is $20.00 Sheryl: That is offered AFTER 1 hr. of free time.. Hold on and i'll show you the ad Catherine Stone: okay  Sheryl: Free Play Time Casino Bonuses / Free Spins Promotions Casino No Deposit Bonus Match MaxBonus Software Rating 1. Golden Cherry Casino $333 $3000 300% Rival Gaming 4/512345 2. Crazy Luck Casino $150 $100 100% Rival Gaming 3.67/512345 3. Bella Vegas Casino $30 $1000 100% BetOnSoft 3.8/512345 4. Desert Nights Casino $8 $750 300% $8888 Real Time Gaming 4/512345 Country:  Catherine Stone: Bella Vegas Casino $30 $1000 100%? Catherine Stone: this offer its not clear Sherly  Sheryl: It says your Casino gives $30.00 FREE Time and win you run out then they will match 100% of your deposit Sheryl: ONly for 1st time players Catherine Stone: do you have like a bonus code so that i can check it at the casino  Sheryl: No, I don't think so. It just says to go to chat and claim the promotion Catherine Stone: what is the web site ? Sheryl: sorry, I couldn't find you.... here it is Sheryl: http://www.chipsforfree.com/free-spins.shtml Catherine Stone: please find the bonus code Sheryl  Sheryl: I JUST GAVE YOU THE WEBSITE Sheryl: DID YOU READ IT???? Catherine Stone: i can not see the offer you are trying to claim  Sheryl: grief... Here, I'll do your work for you... THIS IS THE CODE. YOU PEOPLE NEED TO BE AWARE OF WHAT YOUR DOING IF YOUR GOING TO WORK FOR THESE PEOPLE AND KNOW WHAT IS GOING ON Sheryl: Use the code BVBRA30FS for 30 free spins Catherine Stone: all offer have a bonus code to claim  Sheryl: ANd you apparently aren't aware of it... THIS IS IT Catherine Stone: its not $30 free its  30 free spins  Catherine Stone: i am aware of 30 free spins on BucksyMaloneVideoSlot Catherine Stone:   Sheryl: Good grief.... Is it just me OR does this say 30 FREE SPINS Or IS THAT A $ sign... Bella Vegas Casino $30 Catherine Stone: i am sorry but that offer is for 30 free spins only  Sheryl: Whatever it is... can I get it or not, If not... the Casino needs to TAKE it OFF because it's FALSE ADVERTISEMENT! Sheryl: That is fine.. I'll take that Catherine Stone: please be aware that that offer is from the affiliates program and not directly from the casino  Catherine Stone: please hold while i check  if you qualify for this offer  Catherine Stone: thank you for visiting the casino  Catherine Stone: you can play the free game  Sheryl: Look.... IT HAS BELLA CASINO and I just saw the one YOU are speaking of, BUT it is NOT The one I WAS SPEAKING of... Whatever. I have never seen so much commotion for such a SMALL amount of money or spins This is ridiculous! It Is NIOT $300.00 is 30.00 or 30 spins or whatever Catherine Stone: you can claim 100% match bonus with a deposit  Catherine Stone: minimum deposit is only $20.00 Catherine Stone: The offer was sent to a select few players by invite only. Unfortunately this was posted on 3rd party forums or sent from 3rd party websites via email. These sites did not check the requirements or get authorization to post these. Our apologies for the inconvenience. Sheryl: I'm Turning this CASINO IN FOR SCAMMING AND THERE IS A BLOGSITE, I AM COPYING THIS CONVERSATION AND POSTING IT FOR NOT KEEPING YOUR END OF THE BARGAIN! DONE! Sheryl: HA!! Just to let you know! YouR CASINO APPEARS TO HAVE A BAD REPUTATION AS IS, HERE ARE ::SOME COMMENT YOU DEFINETLY NEED TO BE TURNED IN AND AM JUST THE PERSON TO DO IT! Printer Friendly you're darn tootin! This was in no means directed at you guys...more like those who staff CS reps who possess a lack of knowledge about what's really going on. There are plenty of us out here in the world who would be quite helpful and knowledgeable CS reps and we're not even getting paid by the company. You hear what I'm sayin? (*^ - ^)  Catherine Stone: you may take this up with the public forum , however the offer that is running by our legitimate affiliate with the code BVBRA30FS is 30 free spins only  Sheryl: Suzie: The promotion is not on our website, it was posted by players on a forum Suzie: We dont post any free offers on our sites Catherine Stone: please visit our website for bonus offers and affiliate information  Catherine Stone: http://www.betgrandprive.com/terms.htm Sheryl: I DON T THINK SO. BUT I WILL TAKE THIS UP WITH ONLINE CASINO FAIR ADMISTRATION..... Sheryl: SCAMMERS!!
  2. omeg

    omeg NEW MEMBER

    Hi there new member: :roll: In order to receive their offer, you needed to download from the specific affiliate website, so just curious where you originally downloaded from. That will make all the difference.  If you are tagged under a different affiliate, you wont be entitled to the free spins.The offer is 30 free spins on Bucksy Malone, not $30.Please let us know where you originally downloaded from, and it may explain the situation better.  However, being that you did not download from our site, there isnt much we can do in order to help you receive your free spins.Sorry we cant help much in this area.                                                                          Pam  
  3. mackay1st

    mackay1st WELL KNOWN MEMBER

    Grandprive in my opinion has never really had a great reputation, however I play at Jupiter Club every week at my own risk. Understand they use to be Microgaming... and that was probably an old post you read for the free 1 hr of play, because that was how microgaming casinos used to promote...Welllll... I am not one for just jumping in and having my say BUT after reading the post from you ( AQUARIANLADY ) it seems you baited and hooked this mess all by yourself.... I will say that I have had my fair share of the run around with the support staff with many support persons, however you get more with honey rather than lemons.You picked up a code from a forum... all you had to do is give the support person the code ... Just reread your conversation below, maybe you will see where you could have been a bit better at explaining yourself to her. You immediately went into Hey, YOU ARE GOING TO GIVE THIS TO ME MODE............. You are now chatting with 'Catherine Stone'You are now chatting with 'Catherine Stone'Catherine Stone: Welcome to The Grand Prive Casino Group... how may I assist you today?Sheryl: Hi, I would like to get the One hour Feetime Bonus that your Casino Advertised. I JUST Made an accountCatherine Stone: Would you mind waiting one moment while I access that information for you... I appreciate your patience.Sheryl: okay, Thank YouCatherine Stone: thank you for holding Catherine Stone: our new players bonus offer is Catherine Stone: 100% match bonus with a deposit Catherine Stone: minimum deposit is $20.00Sheryl: That is offered AFTER 1 hr. of free time.. Hold on and i'll show you the adCatherine Stone: okay Sheryl: Free Play Time Casino Bonuses / Free Spins Promotions Casino No Deposit Bonus Match MaxBonus Software Rating 1. Golden Cherry Casino $333 $3000 300% Rival Gaming 4/512345 2. Crazy Luck Casino $150 $100 100% Rival Gaming 3.67/512345 3. Bella Vegas Casino $30 $1000 100% BetOnSoft 3.8/512345 4. Desert Nights Casino $8 $750 300% $8888 Real Time Gaming 4/512345 Country: Catherine Stone: Bella Vegas Casino $30 $1000 100%?Catherine Stone: this offer its not clear Sherly Sheryl: It says your Casino gives $30.00 FREE Time and win you run out then they will match 100% of your depositSheryl: ONly for 1st time playersCatherine Stone: do you have like a bonus code so that i can check it at the casino Sheryl: No, I don't think so. It just says to go to chat and claim the promotionCatherine Stone: what is the web site ?Sheryl: sorry, I couldn't find you.... here it isSheryl: http://www.chipsforfree.com/free-spins.shtmlCatherine Stone: please find the bonus code Sheryl Sheryl: I JUST GAVE YOU THE WEBSITESheryl: DID YOU READ IT????Catherine Stone: i can not see the offer you are trying to claim Sheryl: grief... Here, I'll do your work for you... THIS IS THE CODE. YOU PEOPLE NEED TO BE AWARE OF WHAT YOUR DOING IF YOUR GOING TO WORK FOR THESE PEOPLE AND KNOW WHAT IS GOING ONSheryl: Use the code BVBRA30FS for 30 free spinsCatherine Stone: all offer have a bonus code to claim Sheryl: ANd you apparently aren't aware of it... THIS IS ITCatherine Stone: its not $30 free its 30 free spins Catherine Stone: i am aware of 30 free spins on BucksyMaloneVideoSlotCatherine Stone: Sheryl: Good grief.... Is it just me OR does this say 30 FREE SPINS Or IS THAT A $ sign... Bella Vegas Casino $30Catherine Stone: i am sorry but that offer is for 30 free spins only Sheryl: Whatever it is... can I get it or not, If not... the Casino needs to TAKE it OFF because it's FALSE ADVERTISEMENT!Sheryl: That is fine.. I'll take thatCatherine Stone: please be aware that that offer is from the affiliates program and not directly from the casino Catherine Stone: please hold while i check if you qualify for this offer Catherine Stone: thank you for visiting the casino Catherine Stone: you can play the free game Sheryl: Look.... IT HAS BELLA CASINO and I just saw the one YOU are speaking of, BUT it is NOT The one I WAS SPEAKING of... Whatever. I have never seen so much commotion for such a SMALL amount of money or spins This is ridiculous! It Is NIOT $300.00 is 30.00 or 30 spins or whateverCatherine Stone: you can claim 100% match bonus with a deposit Catherine Stone: minimum deposit is only $20.00Catherine Stone: The offer was sent to a select few players by invite only. Unfortunately this was posted on 3rd party forums or sent from 3rd party websites via email. These sites did not check the requirements or get authorization to post these. Our apologies for the inconvenience.Sheryl: I'm Turning this CASINO IN FOR SCAMMING AND THERE IS A BLOGSITE, I AM COPYING THIS CONVERSATION AND POSTING IT FOR NOT KEEPING YOUR END OF THE BARGAIN! DONE!Sheryl: HA!! Just to let you know! YouR CASINO APPEARS TO HAVE A BAD REPUTATION AS IS, HERE ARE ::SOME COMMENT YOU DEFINETLY NEED TO BE TURNED IN AND AM JUST THE PERSON TO DO IT! Printer Friendly you're darn tootin! This was in no means directed at you guys...more like those who staff CS reps who possess a lack of knowledge about what's really going on. There are plenty of us out here in the world who would be quite helpful and knowledgeable CS reps and we're not even getting paid by the company. You hear what I'm sayin? (*^ - ^) Catherine Stone: you may take this up with the public forum , however the offer that is running by our legitimate affiliate with the code BVBRA30FS is 30 free spins only Sheryl: Suzie: The promotion is not on our website, it was posted by players on a forum Suzie: We dont post any free offers on our sitesCatherine Stone: please visit our website for bonus offers and affiliate information Catherine Stone: http://www.betgrandprive.com/terms.htmSheryl: I DON T THINK SO. BUT I WILL TAKE THIS UP WITH ONLINE CASINO FAIR ADMISTRATION.....Sheryl: SCAMMERS!!
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    Hi Aquarianlady, First of all, most of the support reps at any casino do not know about special deals that have been set up between affiliate managers and affiliates. You were fortunate to have been chatting with a rep that knew what you were talking about as far as the code is concerned. Second, what you see on that website is not Bella Vegas' advertisement. That is an affiliate's site where they are advertising for BV. Bella Vegas has no control over what affiliates place on their sites, how they word the offers, etc. It is up to the affiliate manage to catch things like that (if the offer is wrong) and tell the affiliate to correct it. Third, casinos that are not considered rogue (the Grand Prive is still rogue in many player's and affiliate's eyes but we here at the No Deposit Forum do endorse them now and have a good rep for the group) will not scam a player out of bonuses, free spins or free chips. They will simply let you know that you do not qualify for whatever it is you are trying to claim. There are conditions that you must meet in order to receive any free bonus. If one condition is not met, simply put, you are not eligible. And fourth, I agree with mackay. There was no reason to start screaming at the customer support rep about your freebie. When I try to claim a freebie and the rep says that I do not qualify, that's it. I'm done talking to them because there is nothing they can done in most cases. I am not going to get myself worked up over it. It's not worth rasing my blood pressure. Your post has been moved to the Let Us Try To Help forum but I consider this resolved. Not that you were asking for help, rather venting your frustrations. If you want help, I suggest you contact the owner of the site where you read the offer. 
    Last edited by a moderator: Oct 26, 2014
  5. tking1

    tking1 WELL KNOWN MEMBER

    I have withdrawed thousands from the grand prive group with no problems what so ever, I actually have $1000 withdrawal at grandbay right now from a $20 deposit. As Mackay said why get upset and attack the support, If everyone attacked them that ruin it for all of us. As for all the commotion for a small amount of money I think maybe you started the commotion, as Mben said if you don't get it move on, It will save yourself some stress.

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