i recently had a very bad experience with Betphoenix. I deposited there for the first time and took a deposit bonus. i contacted support to see if i completed the play throught which i had. So i send off my documents to request a withdrawl. In the mean time i started playing some slot games and while playing derby dollars i won the random jackpot. i was so stoked i was screaming and jumping up and down . well to make a long story short i can't cash out the jackpot because of the bonus and the manager i talked to was very rude. He talked over me and when i i asked him how could he listen to me if he was talking over me he replied don't tell me what to do! I looked in the terms and conditions for the bonus and nowhere does it mention anything about not being able to cashout random jackpot winnings when taking a bonus. you can't play progressive but this was a JackPot What a coincidence that they claim i am not eligable. So i win this and they don't have to pay anyone. They might just be keeping this for themselves, i don't know. This just sucks! My boyfriend just lost his job. I have 2 children in diapers this money could have really helped out my family. I won't be depositing there any time soon! Or anywhere else as a matter of fact. Atleast i have my freeroll tournaments to look forward to. Thankyou Nodeposit forum!!!