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Casino Nominees for Best Customer Service

Discussion in 'CLOSED FORUM CONTESTS' started by Mben, Nov 23, 2011.

  1. Mben

    Mben No Deposit Forum Admin Staff Member

    We want to know who you think the Best of the Best casinos are!After 2 weeks of you, our members, nominating casinos in 10 different catagories, we will be opening up the polls. There will be a cash prize given to 10 of our members after we close the voting and the Best of the Best Casino (per catagory) is announced.   If members do not participate in the nomination threads, prior to the polls being opened, they will not be eligible to enter in the voting contest(s).  Once the polls are open and you cast your vote and post your reason why, we will check to see if you nominated any casino in the nomination threads and if not, your entry  WILL BE DISQUALIFIED .  We want participation from everyone in this contest and don't want to just hand out a prize to someone who didn't help with the nominations. Casino Software included are listed below but we want the names of casinos and not just the software. MicrogamingRTGRivalBetOnSoftPlaytechTopgameNuWorksNetEntCryptologicWagerlogicOther such as Slotland_____________________________________________________________ Please post your nominees AND WHY for casinos that provide the Best Customer Service in this thread! -- Edited by Mben on Friday 25th of November 2011 10:35:07 AM
    Last edited by a moderator: Oct 26, 2014
  2. Norleen8

    Norleen8 WELL KNOWN MEMBER

    Hi NDF, Wagerlogic I was just going to post this chat I had last night in the positive chat feed but I may as well put it here because Tameikah @ Liberty Slots is the Shiz!!Dear Norleen,Here is the chat log as requested:<table class="ecxtabledata" cellspacing="0"> info: Please wait for a site operator to respond. <table class="ecxtabledata" cellspacing="0"> [04:38:33] info: You are now chatting with 'Tameikah' <table class="ecxtabledata" cellspacing="0"> [04:38:36] Tameikah: Hello <table class="ecxtabledata" cellspacing="0"> [04:38:42] Tameikah: Thank you for contacting Liberty Slots Casino. How may I assist you? <table class="ecxtabledata" cellspacing="0"> [04:38:42] Tameikah: <table class="ecxtabledata" cellspacing="0"> [04:39:13] you: Hi again Tameikah, its Norleen Thornock again. How are you? <table class="ecxtabledata" cellspacing="0"> [04:39:35] Tameikah: I'm fine, thank you...and you? <table class="ecxtabledata" cellspacing="0"> [04:40:02] you: I am doing well, thanks for asking. :0) <table class="ecxtabledata" cellspacing="0"> [04:40:46] Tameikah: I'm glad to hear that <table class="ecxtabledata" cellspacing="0"> [04:40:46] you: I am hoping that the recent issues that the casino was having the other day have been resolved cuz I was finally able to download your software! yeah!!! <table class="ecxtabledata" cellspacing="0"> [04:41:02] Tameikah: That's great! <table class="ecxtabledata" cellspacing="0"> [04:41:46] you: Yes I agree! I have not been able to set up an account yet can you direct me or assist me with that? <table class="ecxtabledata" cellspacing="0"> [04:42:12] Tameikah: Certainly <table class="ecxtabledata" cellspacing="0"> [04:42:24] you: That is fantastic! Thank you! <table class="ecxtabledata" cellspacing="0"> [04:42:25] Tameikah: Do you have the casino client open right now? <table class="ecxtabledata" cellspacing="0"> [04:42:34] you: yes <table class="ecxtabledata" cellspacing="0"> [04:42:36] Tameikah: Not a problem <table class="ecxtabledata" cellspacing="0"> [04:42:38] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [04:43:06] Tameikah: Do you see My Account at the top? <table class="ecxtabledata" cellspacing="0"> [04:44:26] you: yes however that tab is not high lighted like the promotions or options tab <table class="ecxtabledata" cellspacing="0"> [04:45:13] Tameikah: Ok, please exit the casino and go back in <table class="ecxtabledata" cellspacing="0"> [04:45:19] you: ok  <table class="ecxtabledata" cellspacing="0"> info: Please wait for a site operator to respond. <table class="ecxtabledata" cellspacing="0"> [04:46:18] info: You are now chatting with 'Javern' <table class="ecxtabledata" cellspacing="0"> [04:46:23] Javern: Hello, <table class="ecxtabledata" cellspacing="0"> [04:46:23] Javern: Thank you for contacting Liberty Slots casino, how may I assist you today? <table class="ecxtabledata" cellspacing="0"> [04:47:09] you: Hi Javern I was chatting with Tameikah and our chat got closed when I exited from the casino. Is she available? <table class="ecxtabledata" cellspacing="0"> [04:47:44] Javern: she is available one moment please I will transfer you <table class="ecxtabledata" cellspacing="0"> [04:47:49] info: Please wait while I transfer the chat to 'Tameikah'. <table class="ecxtabledata" cellspacing="0"> [04:47:59] info: You are now chatting with 'Tameikah' <table class="ecxtabledata" cellspacing="0"> [04:48:05] Tameikah: Hi, Norleen <table class="ecxtabledata" cellspacing="0"> [04:48:07] you: Hi Tameikah <table class="ecxtabledata" cellspacing="0"> [04:48:17] Tameikah: OK, so you're back in <table class="ecxtabledata" cellspacing="0"> [04:48:34] Tameikah: Once you opened the casino client, were you given any options? <table class="ecxtabledata" cellspacing="0"> [04:48:34] you: when I exited the casino it closed our chat too. Oops! <table class="ecxtabledata" cellspacing="0"> [04:48:49] Tameikah: Yes, that will happen <table class="ecxtabledata" cellspacing="0"> [04:49:21] you: No it just goes straight to the Log in with account # and password. <table class="ecxtabledata" cellspacing="0"> [04:50:08] Tameikah: Login with account number and password? <table class="ecxtabledata" cellspacing="0"> [04:50:17] Tameikah: So 2 blank fields? <table class="ecxtabledata" cellspacing="0"> [04:50:23] you: yes and yes <table class="ecxtabledata" cellspacing="0"> [04:51:12] Tameikah: OK, I think I might just have to go ahead and set up an account for you <table class="ecxtabledata" cellspacing="0"> [04:51:17] Tameikah: Would you like me to do that? <table class="ecxtabledata" cellspacing="0"> [04:51:57] you: Yes please of you could/would that would be super! <table class="ecxtabledata" cellspacing="0"> [04:52:36] Tameikah: Certainly; however, you'll have to send us an e-mail request in order for this to be done <table class="ecxtabledata" cellspacing="0"> [04:52:46] Tameikah: Before I do that <table class="ecxtabledata" cellspacing="0"> [04:52:59] Tameikah: Are you able to click on Play For Real Money at the bottom? <table class="ecxtabledata" cellspacing="0"> [04:54:16] you: No it doesn't have that option until I try to log in even with out an account # and password <table class="ecxtabledata" cellspacing="0"> [04:55:06] you: it promts me to then of course contact support or call support. <table class="ecxtabledata" cellspacing="0"> [04:55:13] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [04:55:53] you: Do I email support@libertyslots.com or something else? <table class="ecxtabledata" cellspacing="0"> [04:56:08] Tameikah: That is correct address <table class="ecxtabledata" cellspacing="0"> [04:56:22] Tameikah: As soon as I receive your e-mail, I will create your account <table class="ecxtabledata" cellspacing="0"> [04:56:40] you: Ok and do I put all my information in the email? <table class="ecxtabledata" cellspacing="0"> [04:56:53] Tameikah: Yes, please do <table class="ecxtabledata" cellspacing="0"> [04:57:30] Tameikah: Your address details, tel, phone number, date of birth <table class="ecxtabledata" cellspacing="0"> [04:57:39] you: ok doing as we speak just one quick moment and you should see the email <table class="ecxtabledata" cellspacing="0"> [04:58:01] Tameikah: I of course know your gender :) <table class="ecxtabledata" cellspacing="0"> [04:58:19] you: lol :0) <table class="ecxtabledata" cellspacing="0"> [04:58:32] Tameikah: and will use the e-mail address that you will use to send us the info <table class="ecxtabledata" cellspacing="0"> [04:58:43] you: perfect! <table class="ecxtabledata" cellspacing="0"> [04:58:43] Tameikah: So I'll wait for your e-mail. Take your time <table class="ecxtabledata" cellspacing="0"> [04:59:09] you: You are awesome! <table class="ecxtabledata" cellspacing="0"> [04:59:19] Tameikah: Thank you! :) <table class="ecxtabledata" cellspacing="0"> [04:59:43] you: No No Thank you, Tameikah! <table class="ecxtabledata" cellspacing="0"> [04:59:56] Tameikah: You're most welcome <table class="ecxtabledata" cellspacing="0"> [05:00:38] you: will you send me or tell me a generic password or shall i send you my desired pass? <table class="ecxtabledata" cellspacing="0"> [05:01:09] Tameikah: I will give you a generic password <table class="ecxtabledata" cellspacing="0"> [05:01:17] Tameikah: Be sure to change it as soon as you log in <table class="ecxtabledata" cellspacing="0"> [05:01:30] you: ok that is what I thought. Yes indeed I will <table class="ecxtabledata" cellspacing="0"> [05:01:38] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [05:03:32] you: Ok Tameikah, email has been sent <table class="ecxtabledata" cellspacing="0"> [05:03:55] Tameikah: Thank you. I'll check it right away <table class="ecxtabledata" cellspacing="0"> [05:04:52] you: Thank you. I'm sure that you'll let me know if you need more info before creating my account? <table class="ecxtabledata" cellspacing="0"> [05:05:11] Tameikah: No, what you sent is fine <table class="ecxtabledata" cellspacing="0"> [05:05:23] you: Ok good. <table class="ecxtabledata" cellspacing="0"> [05:05:31] Tameikah: I'll enter the basic info and then you can go in and complete your registration. OK? <table class="ecxtabledata" cellspacing="0"> [05:05:43] you: Sounds great <table class="ecxtabledata" cellspacing="0"> [05:05:50] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [05:06:00] Tameikah: I'm almost done <table class="ecxtabledata" cellspacing="0"> [05:06:10] you: Awesome! <table class="ecxtabledata" cellspacing="0"> [05:07:18] Tameikah: OK, Norleen, I'll all done <table class="ecxtabledata" cellspacing="0"> [05:07:46] Tameikah: I'm going to ask you to give me a quick call so I can give you your account number and password. OK? <table class="ecxtabledata" cellspacing="0"> [05:07:55] you: Fantastic, again let me say thank you for your assistance. You are gem! <table class="ecxtabledata" cellspacing="0"> [05:08:01] Tameikah: You should have receive an e-mail <table class="ecxtabledata" cellspacing="0"> [05:08:04] Tameikah: Did you? <table class="ecxtabledata" cellspacing="0"> [05:08:16] you: let me ck <table class="ecxtabledata" cellspacing="0"> [05:08:27] Tameikah: Sure <table class="ecxtabledata" cellspacing="0"> [05:09:04] you: nothing yet even checked in junk folder even though I already added support to my contacts <table class="ecxtabledata" cellspacing="0"> [05:09:19] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [05:09:41] Tameikah: I'd rather give you your info over the phone and not through chat <table class="ecxtabledata" cellspacing="0"> [05:09:53] you: still nothing :( yet <table class="ecxtabledata" cellspacing="0"> [05:10:10] Tameikah: OK, please give me a call if you can <table class="ecxtabledata" cellspacing="0"> [05:10:11] Tameikah: 1-800-571-4049 <table class="ecxtabledata" cellspacing="0"> [05:10:11] Tameikah: <table class="ecxtabledata" cellspacing="0"> [05:10:15] Tameikah: Is that possible? <table class="ecxtabledata" cellspacing="0"> [05:10:27] Tameikah: I can e-mail you if you wish <table class="ecxtabledata" cellspacing="0"> [05:10:40] Tameikah: I just thought a phone call would be quicker <table class="ecxtabledata" cellspacing="0"> [05:11:25] you: absolutely I can call. yes it would be however I do like to have my account # in an email. But I will call. <table class="ecxtabledata" cellspacing="0"> [05:11:36] Tameikah: Ok, we will do both <table class="ecxtabledata" cellspacing="0"> [05:12:51] you: sounds good. do I need to ask for you? <table class="ecxtabledata" cellspacing="0"> [05:12:53] Tameikah: I'm in the process of sending your e-mail <table class="ecxtabledata" cellspacing="0"> [05:13:04] Tameikah: if you prefer to wait a min or two <table class="ecxtabledata" cellspacing="0"> [05:14:07] Tameikah: I will answer since I am expecting your call <table class="ecxtabledata" cellspacing="0"> [05:14:48] you: Either way Tameikah I will make the call now :0) <table class="ecxtabledata" cellspacing="0"> [05:14:56] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [05:19:29] you: Perfect registration is complete!!!! <table class="ecxtabledata" cellspacing="0"> [05:19:37] Tameikah: Great! <table class="ecxtabledata" cellspacing="0"> [05:19:48] Tameikah: Please remember to change your password <table class="ecxtabledata" cellspacing="0"> [05:20:01] you: Thank you again Tameikah! Yes I did! :0) <table class="ecxtabledata" cellspacing="0"> [05:20:08] Tameikah: Awesome! <table class="ecxtabledata" cellspacing="0"> [05:20:23] Tameikah: Do you need help with anything else? <table class="ecxtabledata" cellspacing="0"> [05:20:56] Tameikah: Oh, Norleen, I also credited your account with your $25 Free Bonus <table class="ecxtabledata" cellspacing="0"> [05:21:51] you: You Tameikah have went above and beyond and for that I do thank you!!! <table class="ecxtabledata" cellspacing="0"> [05:22:11] Tameikah: No problem. That's why I'm here :) <table class="ecxtabledata" cellspacing="0"> [05:22:34] you: Please enjoy the rest of your shift and when the time comes please be safe in your travelings! Have a great Thanksgiving! <table class="ecxtabledata" cellspacing="0"> [05:22:53] Tameikah: Thank you very much! Have a great holiday and good luck! <table class="ecxtabledata" cellspacing="0"> [05:23:33] you: can you please email me a copy of this chat to my email? I just want to give you props <table class="ecxtabledata" cellspacing="0"> [05:23:52] you: Thanks for the Good wishes and luck as well <table class="ecxtabledata" cellspacing="0"> [05:24:00] Tameikah: Sure, no problem. <table class="ecxtabledata" cellspacing="0"> [05:24:06] Tameikah: Thank you <table class="ecxtabledata" cellspacing="0"> [05:24:17] you: ntaj7266@msn.com <table class="ecxtabledata" cellspacing="0"> [05:24:40] you: You are very much welcome and it is much deserved! <table class="ecxtabledata" cellspacing="0"> [05:24:48] Tameikah: :) <table class="ecxtabledata" cellspacing="0"> [05:26:27] you: I have so missed these games!! You have no idea how I feel right now! I am above cloud nine right about now! Thank you Thank you Thank you!!!! <table class="ecxtabledata" cellspacing="0"> [05:27:17] Tameikah: You're welcome, Norleen! We at Liberty Slots Casino wish you nothing but happy gaming! <table class="ecxtabledata" cellspacing="0"> [05:27:42] Tameikah: Never hesitate to contact us if you experience any issues whatsoever <table class="ecxtabledata" cellspacing="0"> [05:28:20] you: I will indeed and will hopefully be depositing quite often too! <table class="ecxtabledata" cellspacing="0"> [05:28:35] Tameikah: Sounds great! <table class="ecxtabledata" cellspacing="0"> [05:28:58] you: did you send me a copy of this chat yet doll? <table class="ecxtabledata" cellspacing="0"> [05:29:07] Tameikah: On the way <table class="ecxtabledata" cellspacing="0"> [05:30:26] Tameikah: I am going to send the chat in a separate e-mail <table class="ecxtabledata" cellspacing="0"> [05:31:52] you: ok Yep I received the registration from you specifically and the generic registration as well <table class="ecxtabledata" cellspacing="0"> [05:32:03] Tameikah: OK <table class="ecxtabledata" cellspacing="0"> [05:45:21] Tameikah: Hi, Norleen <table class="ecxtabledata" cellspacing="0"> [05:46:05] Tameikah: I was having a little trouble retrieving the first portion of our chat. I have it now so look out for your e-mail <table class="ecxtabledata" cellspacing="0"> [05:56:08] Tameikah: Are you there, Norleen? <table class="ecxtabledata" cellspacing="0"> [05:59:29] Tameikah: I'm sorry, Norleen, but in order for me send you the entire chat log, I'm going to have to end this chat <table class="ecxtabledata" cellspacing="0"> [05:59:53] Tameikah: Should you need further assistance, you may contact us at any time <table class="ecxtabledata" cellspacing="0"> [06:00:02] Tameikah: Have a happy Thanksgiving! :) <table class="ecxtabledata" cellspacing="0"> [06:00:10] info: Chat session has been terminated by the site operator.  Happy Thanksgiving and best of luck! Should you have any questions or concerns, please do not hesitate to contact us. We are here to assist you 24 hours a day, 7 days a week. Yours truly, Tameikah  
    Last edited by a moderator: Oct 26, 2014
  3. krystalkitty

    krystalkitty Greedy Gambler

    OTHER: Slotland
  4. IEatGoanna

    IEatGoanna WELL KNOWN MEMBER

    rtg Planet7
  5. 13mar13

    13mar13 WELL KNOWN MEMBER

    my answers will be boring lol but first 3dice second 32red
  6. trishobryan

    trishobryan WELL KNOWN MEMBER

    Top gameWinwardcustomer service has GREATLY IMPROVED and they are very friendly and helpful.My very first choice no longer likes US but we can still play existing accts. Hatethat they can no longer be in any of these contests :(
  7. humorthisgirl

    humorthisgirl WELL KNOWN MEMBER

    I think BetsOnSoft Casino's have the best customer service because they're prompt  and friendly and some of them will go out of their way to help you out.  I've been to support a lot with tons of questions.  Every customer representative was patient and answered all my questions clearly..  
  8. Guest

    Guest Guest

    Casino World Group. Always quick, and curteous.
  9. KrisFos89

    KrisFos89 NEW MEMBER

    I Love the New BuzzLuck Casino... Customer Service is Helpfull and Courtious.... And the New Games Are Awesome :)
  10. Mben

    Mben No Deposit Forum Admin Staff Member

    Hi Norleen, thanks for your nomination. [​IMG]I wanted to let you know that this new casino is not a Wagerlogic casino. It is using a new software called Wager Gaming Technology. There is a difference and I didn't want members to get confused. http://www.nodepositforum.com/t46343156/who-is-liberty-slots/
    Last edited by a moderator: Oct 23, 2014
  11. krystalkitty

    krystalkitty Greedy Gambler

    Slotland because they are so very quick to answer all my questions.....(already posted, but not why)
  12. lvnicky

    lvnicky NEW MEMBER

    Slot Land because they are very quick to answer all my questions. They are also patient and they are very nice.
  13. lvnicky

    lvnicky NEW MEMBER

    Slots Jungle because they are also very quick to answer all my questions. They are also very nice and very patient with all my questions.
  14. sambeau

    sambeau WELL KNOWN MEMBER

    other 3dice
  15. omeg

    omeg NEW MEMBER

    Nice nominations for the best customer service gang:           Keep them coming....:roll:                                                                      Pam
  16. SPADEAHOLIC

    SPADEAHOLIC Thinks Too Much

    Other 3Dice there reps are the best
  17. mixx

    mixx Banned

    WinPalace is good but I gotta go with Casino Grand Bay
  18. davidkohcg

    davidkohcg THEME PARK PLAYER

    32Red Casino. Fast live chat & know my question well.
  19. Mikey7a

    Mikey7a PHINSFAN NUMERO UNO

    Slots Jungle lol. The customer support was my reasoning for the random nomination.You feel like you are speaking with a friend!
  20. chelo

    chelo MEMBER

    Royal Vegas - Vegas Palms they are very kind, really...
  21. omeg

    omeg NEW MEMBER

    Thanks for the most recent nominations everyone.....Keep them coming. :thumb:                                                             Pam
  22. iammeiamfree

    iammeiamfree WELL KNOWN MEMBER

    RTG- RUSHMOREIT was a tough call.. I would put club world right up there with them, but I choose Rushmore because I would have trouble depositing at many other casino's usng my bank debit card, but with Rushmore, I only had a problem the very first time, and they somehow did some magic on their end and I never had trouble making a deposit using my debit card or using any type of credit card - ever again.jeanne/iammeiamfree
  23. ShugaMama

    ShugaMama Guest

    Box 24- Always very friendly and helpful iNetBet - They have always got back to me very fast(so far never a problem with customer service)
  24. omeg

    omeg NEW MEMBER

    Thanks for the latest nominations .................:roll:                                                                        Pam
  25. lillysmimi

    lillysmimi WELL KNOWN MEMBER

    Well...On this nomination, I have to stand true to Winpalace - RTG - even though they took my bonuses away (but after me emailing them as to why I did get an explaination at least=).....I have been a depositing and winning member for few years with them and they have ALWAYS treated me with respect and been kind and made me feel like a VIP even though my deposits were never large ones!
  26. DrJugz

    DrJugz WELL KNOWN MEMBER

    My top two best customer service experiences (and they are always consistent), are SLOTLAND and WIN-A-DAY CASINO. Their team is ON TOP of their game! I've been in the service industry since I was 14, so I know good customer service when I receive it...and they definitely go over and beyond to make their players happy:floating:...
  27. NikkiD81

    NikkiD81 MEMBER

    BetOnSoft - I'm gonna have to go with this group because you don't have to wait long for someone to reply and they're always friendly. 
  28. omeg

    omeg NEW MEMBER

    Thank you for all the nominations so far everyone. :roll:                         They are so interesting to read everyones opinions.                                                                               Pam
  29. sls616

    sls616 WELL KNOWN MEMBER

    RTG Inetbet and Club World. They both have excellent support people and are quick with email replies
  30. omeg

    omeg NEW MEMBER

    Thanks a bunch for all the nominations , keep them coming. :roll:                                                                       Pam

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