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Cleo's VIP malfunction

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by cnk4ever2015, May 12, 2015.

  1. cnk4ever2015

    cnk4ever2015 NEW MEMBER

    Hello,

    I was wondering if I am able to get some assistance. Yesterday I made a $50 deposit and claimed the mother's day deposit bonus and my new account balance was $150.00.

    I went into my favorite slot Running Wolf Wild and i bet 3 coins totaling $1.50 a spin like how i usually would play and hit the spin button.

    Then all of a sudden my entire balance of $150.00 disappeared!!! I immediately contacted live chat to report this to them and the Rep said that their records show i bet the max of $150.00 and not $1.50. I told the Rep that I there was a glitch in their system and that i would not bet my entire balance of $150.00 on 1 spin and was told my info would be forwarded for review. I have a feeling that my issue will just be dismissed by Cleo a
    Sookie and Mben like this.
     
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    Oh that is awful, cnk4ever! I have hit "max bet" at times and kicked myself in the butt for it.

    Go to Running Wolf and click "game history" before you enter into a machine. See if the bet appears there.

    Other than that, that's all I can offer. We do not endorse Cleos anymore and I don't have a rep to contact for you. I'm sorry about that. :(
    Sookie likes this.
  3. krystalkitty

    krystalkitty Greedy Gambler

    OUCH! Sucks when that happens:(
    Sookie likes this.
  4. chillymellow

    chillymellow WELL KNOWN MEMBER

    Same thing here to my $350 balance. Kind of interesting the epidemic? After that my software became unusable as well. But, in all fairness, I got that $350 by means of the same mistake. Too bad I didn't notice it all go by so fast.

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