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Discussion in 'PROBLEMS - LET US TRY TO HELP' started by tking1, Sep 10, 2013.

  1. Mben

    Mben No Deposit Forum Admin Staff Member

    Connie, check your PMs and let me know if what the rep told me is the case. Thanks!
  2. conniecb66

    conniecb66 WELL KNOWN MEMBER

    pm sent and tyvm
  3. jewelnurse

    jewelnurse WELL KNOWN MEMBER

    My DIL finally received her last check last week. Original win cash out date 10/13/2012 five checks.
  4. Sookie

    Sookie Mother of Cats

    :bigclap:That's Good. Better late than never right?
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    Glad to hear she received all her winnings finally, jewelnurse.What should have been approximately 5 weeks for the full payout took about 8 weeks. I know your DIL got caught up in that slow processing issue they were having. 
  6. allnth69

    allnth69 WELL KNOWN MEMBER

    I hope this is not too early to post, but I made a withdrawal from Cleo's on the 6th of January and it is still processing. I have contact them several times this week, and keep getting a different answer as to when I will get paid. Just letting you know so that you might can check into it for me if you don't mind, since I see that others have been having delays in payments. I greatly appreciate all you do for us here!!! My user name is allnth69. Here is a copy of the last chat session I had (I was told that it takes 12 days to process):"
    Jane Thu, 1/23/2014 10:58:58 am "
    Hello Tonya. How may I help you? "
    hi tonya "
    Tonya Thu, 1/23/2014 10:59:27 am "
    good morning Jane......I see my withdrawal still has not been processed??? "
    Jane Thu, 1/23/2014 10:59:31 am "
    plz hold "
    Tonya Thu, 1/23/2014 10:59:38 am "
    13 days now "
    sure "
    Jane Thu, 1/23/2014 11:01:19 am "
    were you already told an estimated time of getting it or no? "
    Tonya Thu, 1/23/2014 11:01:36 am "
    I was told 12 days "
    and it is still not processed :( "
    Jane Thu, 1/23/2014 11:02:18 am "
    okay let me find out when you can expect it plz hold "
    Tonya Thu, 1/23/2014 11:02:31 am "
    ok, thanks "
    I appreciate your help "
    Jane Thu, 1/23/2014 11:03:13 am "
    okay no problem i am just waiting on a answer now "
    Tonya Thu, 1/23/2014 11:04:20 am "
    ok, take your time "
    Jane Thu, 1/23/2014 11:04:25 am "
    thank you "
    hi tonya thanks for waiitng "
    Tonya Thu, 1/23/2014 11:07:41 am "
    sure "
    Jane Thu, 1/23/2014 11:08:12 am "
    they tell me that it will be next week that you will be getting it it maybe next monday or you could get it friday as theses are the days we usually send out the checks "
    Tonya Thu, 1/23/2014 11:09:01 am "
    tomorrow is Friday, what is wrong with tomorrow?? "
    don't really understand why the delay "
    really doesn't make a lot of sense to me "
    Jane Thu, 1/23/2014 11:10:38 am "
    you will get a tracking a tracking number in your email very soon when it is released. i understand your frustration and we are working hard to get your payment out as soon as possible we apologize about the inconvenience "
    Tonya Thu, 1/23/2014 11:12:11 am "
    I understand, I have had two withdrawals before, which, I might say, were very prompt. Just would assume that it would be quicker this time, but seems just the opposite by being delayed "
    Jane Thu, 1/23/2014 11:12:31 am "
    yes you are right but of late we have just experienced some delays with the payments due to the processing ara being swamped with payments and they got a little behind "
    that is why their is a slight delay "
    Tonya Thu, 1/23/2014 11:13:11 am "
    ok, thanks for checking for me "
    Jane Thu, 1/23/2014 11:13:13 am "
    your very welcome tonya "
    Tonya Thu, 1/23/2014 11:13:15 am "
    Have a nice day "
    Jane Thu, 1/23/2014 11:13:17 am "
    and u 2
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    allnth69, let me know if you do not receive the email with your tracking number on Monday. We will go from there if you don't. "
    I feel at this point the rep will tell me the same thing that support told you. "
    Are you ok with this?
  8. allnth69

    allnth69 WELL KNOWN MEMBER

    Yes, that will be great!! Will let you know tomorrow if I get the tracking number or if I do not. Thanks for your help!!
  9. allnth69

    allnth69 WELL KNOWN MEMBER

    Still haven't got a tracking number!! Just thought I'd let you know. Thanks again for your help!
  10. Mben

    Mben No Deposit Forum Admin Staff Member

    Email sent, allnth69. Hang tight! [​IMG]
    Last edited by a moderator: Oct 23, 2014
  11. Mben

    Mben No Deposit Forum Admin Staff Member

    Good news from the rep ............ She should be receiving her payment this week, or at the very most early next week, as shes in the batch were about to process for this weeks payments. The tracking number should be received this week for sure. Sorry about the delay!  
    Last edited by a moderator: Oct 26, 2014
  12. allnth69

    allnth69 WELL KNOWN MEMBER

    Thank u Mben, I received my congrats email today and should receive my tracking number very soon. I APPRECIATE UR HELP!!
  13. Mben

    Mben No Deposit Forum Admin Staff Member

    You're very welcome, allnth69. Even though they were very close in sending you the email and tracking # to follow, I know that just knowing those few days ahead is a big relief for anyone waiting on a cashout. Congrats to you! :roll:

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