Upadate...it has been two months since the original withdrawel request and still nothing. The wire was supposednly sent on 3/4, then again on 3/10, and yet again on 3/18. Unfortunatelly all Im being told from customer service is you will eventually be paid within 10 business days . This is a scam, I would hope a compnay such as Crazy slots would have better contact with their processors and really tell me what the story is. At this point I have written them off and will take my business elsewhere. I would reccomend others do the same."
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Please wait for a site operator to respond."
You are now chatting with 'JoseDom'"
JoseDom: Thank you for contacting customer care , how may I assist you?"
you: Can you please tell me when your processor will send the wire for my withdrawel originally processed on 3/4? I have been waiting almost two months now."
JoseDom: hi"
you: hi"
you: please see above quesion"
JoseDom: ok, what happens is this"
JoseDom: accounting had some delays with the wires of the 4th. They were issued on the 18th and from there it takes 7-10 days.I apologize on behalf the casino for this inconvenience , but i can promise you will be getting your $1500 payment. "
you: I was told the same story two weeks ago."
JoseDom: ok"
JoseDom: but it was issued already"
JoseDom: so there nothing to worry"
JoseDom: i do apologize again for this delay "
you: Accounting didnt have the problem, your proceesor did. Your accounting department has nothing to do with the wire. At this point I am very worried. I have been told that this wire would be processed last Friday."
you: It was issued almost 1 month ago."
you: This was sent from your dept"
you: Dear Barret, Thanks for contacting Customer Care Service. I hope that you are having an excellent day!! In response to your email, the withdrawal payment has been issued by our Accounting Department. Please allow from 7 to 10 business for the wire to be transferred to your account. If any questions, please feel free to contact our Customer Care Department, we would be more than happy to assist you. Our toll free number is 1-866-321-7054 or if you'd prefer to contact us through e-mail, you can reach a Customer Service representative at support@crazyslots.com. I hope you have an excellent day! Best regards, Chidi Customer Care Division Toll Free: 1-866-321-7054 Fax: 1-866-321-7089 Email: support@CrazySlots.com "
you: This was sent on the 14th"
JoseDom: ok"
you: ok?"
JoseDom: i apologize for it"
JoseDom: i can tell you the payment is his way"
JoseDom: you will see it soon"
JoseDom: i can tell you the payment is on his way"
you: when is soon?"
JoseDom: you will see it soon"
JoseDom: from 7-10 days"
JoseDom: starting from the 18th"
JoseDom: today is day number 7"
you: today, tomorrow, this week, next week, this month, next month? When?"
you: I was sent an email on the 4th telling me 10 days max....it is now the 25th."
you: Can anyone there tell me exactly when this payment will be made? I have spent far too much time and effort trying to get an answer for a simple question."
JoseDom: Ok"
JoseDom: its missing"
JoseDom: only three days"
JoseDom: for it to expires"
JoseDom: like said"
you: ?"
JoseDom: i understand you are upset"
JoseDom: for your payment"
JoseDom: but you will get it soon"
JoseDom: within the 3days"
JoseDom: left of the time frame"
JoseDom: ok?"
you: Its really not ok...this is the same conversation I had two weeks ago."
you: I was told on the 14th it was issued, now you are telling me the 18th.....which one is it?"
JoseDom: 18th"
you: WHY?"
JoseDom: i was checking with a supervisor"
JoseDom: and he provide me with that info"
you: shy?"
JoseDom: he apologizes also."
you: why?"
JoseDom: due to the delay"
you: I would like an explanation as to why there is a constant delay. I am still spending money at your casino and I believe I am entitled to an explanation as to why there is a delay."
you: what is the cause of the delay?"
JoseDom: like you said there was a issue with the processor"
JoseDom: and thats why we had a delay"
you: What exactly is the issue?"
JoseDom: with the processor"
JoseDom: thats all we know"
you: so your company Crazy Slots does not know the reason why patrons are not being paid out? That is somewhat concerning."
JoseDom: they do"
JoseDom: like i said"
JoseDom: it was a issue with the processor"
JoseDom: and the payment"
JoseDom: couldn't go through "
you: I would hope you have contact with your processor?"
JoseDom: thats why we got the delay"
JoseDom: yes.."
you: why couldnt it go through?"
JoseDom: ok, there was a problem with that processor , (we are not longer using it), so we need to switch it to another one"
JoseDom: thats why we had this delay"
JoseDom: really sorry, its out of our hands"
JoseDom: but you will be getting"
JoseDom: it"
JoseDom: ."
you: so you are telling me that paying your customers is out of your hands and Crazy Slots takes no repsonsibility in enusring your cutomers will be paid once you issue an approval?"
JoseDom: im sorry, im just providing you with the info they told us about the payments, you will get it asap"
you: who is they? may I speak with them?"
JoseDom: ok, I will transfer you to supervisor Virgil ."
JoseDom: one sec please"
Please wait while I transfer the chat to 'Virgil'."
You are now chatting with 'Virgil'"
Virgil: This is Virgil"
Virgil: How are you doing tonight?"
you: Hi Virgil, I am sorry to bother you but I have been waiting almost two months for a payment. I understand you have problems with your processor at times but I have been still palying at your casino and cannot get a true answer as to when the sire will be proceesed for my withdrawel."
you: sire + wire"
Virgil: OK, I'm deeply sorry for the inconvenience"
Virgil: as you were informed before"
Virgil: we had a delay on the wire transfers that were processed on March 4th"
Virgil: In this particular case, your request"
Virgil: was processed on March 18th"
you: I understand there are delays with wires but I really need to know when this will be processed. I truly enjoy playing at your site but this delay has been unbearable."
Virgil: according to the information that I'm checking on my side"
you: what is the reason for the delay?"
Virgil: We are taking full responsibility of this"
you: I have been still making deposits even after the delay but I am now concerned."
Virgil: I can assure you that your money will be transferred on your account in the next days"
Virgil: Now, on after it was sent"
Virgil: it takes 7 - 10 business days to get reflected on your banking accoutn"
Virgil: *account"
Virgil: if we consider this fact, we are on the 5th business"
Virgil: about the reason why we had the delay"
you: All I need to know is the truth. If the wire wont be sent in the timeframe you have given...just let me know. I have been waiting for almost two months and I realize I probablly dont spend the most at your site but I do deposit a fair amount. I would rather know what the real situation is rather been being frustrated when I contact your casino and be told half truths."
Virgil: we had a different processor than the one that we have now. We need to make some updates to our processors, and, of course, we needed to resend your request"
Virgil: That's the real reason why we had the delay. I do apologize for that. I understand that you have been waiting for long time for your winnings"
Virgil: and I can assure you, you will receive them"
you: I understand this but you need to understand I have been given almost 8 different versions as to what is going on. I really would like to stay and keep playing but I have a doubt that this payment will be made."
Virgil: Don't worry about that. The payment will be done"
Virgil: I can assure you that"
you: I never play with bonus and I play frequently but this has been a very bad experience and I am very dissapointed."
you: I do not want any type of comp or bonus, honestly...you will get your $ back as you can probablly tell from my deposit history but Im really having a hard time comprehending why this taking so long."
Virgil: OK"
Virgil: the money was already sent"
Virgil: so it is on its way to you"
you: from you or the processor?"
Virgil: the bank issued the payment"
Virgil: the payment has been issued"
you: let me check"
Virgil: so it is on its way to get in your bank"
Virgil: now, maybe it is not reflected on your banking account"
Virgil: as I said before, it can take between 7 - 10 business days"
Virgil: once it is issued"
Virgil: and, today is the 5th day"
Virgil: but I can assure you that the money will be transferred successfully on your account"
you: Virgil, I have been told this a number of times......can you give me a legit wire # I can contact my bank with?"
Virgil: this information will be available for you, if the money is not reflected on your bank account, after the time frame is expired"
you: it has expired...twice already and nobody has given me the information upon request"
Virgil: not on this opportunity"
Virgil: the money was sent on march 18"
Virgil: and only 5 business days have passed"
you: I see above, I was told it was sent on the 14th after the first problem"
Virgil: if you refer to the information that the agent gave you"
you: yes"
Virgil: it is stated, that was issued on the 18th"
Virgil: the e-mail was sent on the 14th"
you: I was sent an email on the 14th indicating it was sent........"
you: this was after the original email on the 4th that it was sent"
you: so this has been passed through 3 processors to make a payment?"
Virgil: I'm basing on the information that our accounting department provided "
Virgil: the payment was sent out on March 18th"
Virgil: completely processed"
Virgil: on March 18th"
you: your acounting dept does not take calls...I have tried. Would it be possible to have a VIP account rep call me?"
Virgil: an Account manager? Of course"
Virgil: I can set that call for you if you like"
you: my # is xxxxxxxxxxx. Im sory to take so much of your time but I truly enjoy playing at Crazy Slots but this is becoming frustrating. I appreciate you taking the time......cheers."
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