All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 19seconds. An operator will be with you shortly. You are now chatting with 'Thomas' Thomas: Welcome to casino Live Chat. How may I help you? Lucky5623: My cash out has been pending since the 22nd.What is taking so long? Thomas: May I have your Login name and email address please? Lucky5623xxxxxxxxxxxxxxxxxx Dendera Casino Thomas: May I ask for which casino this is? Lucky5623: I just wrote it Thomas: One moment please. Thomas: I see that they have requested documents, have you sent them? Lucky5623: They haven't asked for any. Thomas: I have resent the email. Lucky5623: one sec Lucky5623: Let me check Lucky5623: Didn't get email Lucky5623: Hello? Thomas: Also check your junk folder Thomas: and note that it can take a while before you receive it Lucky5623: What do you need me to send? Thomas: Everything needed that the security department requested is in the email. Lucky5623: Well I didn't get email so please answer my question. Thomas: well I will paste the email in the chat and when you close the chat you can have a copy of the chat sent to you by email Thomas: Dear !fname, Thomas: In order to maintain high levels of player and casino security, and according to our terms and conditions, we kindly request that you submit the following documents to email@example.com. Please attach the files in JPG format or they may be rejected. Alternatively, you may fax the documents to 1-866-356-2549. Please make sure to write your username and Dendera on all the documents. Thomas: Thank you for your cooperation, Thomas: Dendera Member Services Thomas: * A scan of the front and back of a government issued photo ID that confirms your registered account information, including your age and address. Thomas: * A scan of one of utility bill,credit card bill, or bank statement no more than 2 months old that confirms your name and address. Thomas: You will only need to send your identity verification documents once. Thomas: Hereinafter, ('THE CASINO') refers to all merchant accounts used by THE CASINO to receive payments from !fname !lname ('THE PLAYER') Thomas: We require that you certify your purchases at THE CASINO. Thomas: By completing and signing this form you hereby authorize these transactions. If any credit cards were used, please also attach a scan of the front and back of the card used. Thomas: I, THE PLAYER, do certify that the following transactions were authorized by me to be paid to THE CASINO. Thomas: Transaction Date Amount Method Initial Thomas: XXXXXXXXXXXXXX __________ Thomas: Username ____________________ Thomas: Address ____________________ Thomas: City ____________________ Thomas: Postal/Zip ____________________ Thomas: Province/State ____________________ Thomas: Country ____________________ Thomas: Home Phone ____________________ Thomas: Cell Phone ____________________ Thomas: Work Phone ____________________ Thomas: Please print your full name _____________________ , today's date _____________________ . Thomas: I certify all information that I have provided is accurate. Signed _____________________ . Thomas: Once these documents have been received, our security department will review them and forward the outcome to our auditing department. Thomas: Thank you for your cooperation Thomas: Security Department Lucky5623: I don't have printer could you please resend the email XXXXXXXXX? Thomas: When you close the chat you can have this chat sent to you by email Lucky5623: Well could you also resend email toXXXXXXXXX.com? Thomas: The email can only be sent to the email you registered with Thomas: once you close the chat it will ask if you want to have a copy of the chat sent to you by email, choose yes and you will have it in your email. Lucky5623: And change my email address to XXXXXXXXXXX? Lucky5623: On my account? Thomas: One moment please. Lucky5623:XXXXXXXXXXXXXX that is Lucky56XXXXXXXXXXXXXXXX .com* Lucky5623: Where do I send it? Thomas: For verification purposes, may I have your full name, full address and birth date please? Lucky5623 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Lucky5623: Where do I send documents? Thomas: One moment please. Thomas: To the email they have provided in the email I pasted in the chat Lucky5623: Now could you resend it to that email?XXXXXXXXXXXXXXXX Thomas: Yes I also have sent it to that email Lucky5623: Let me check Lucky5623: Ok I got it. Did you change my email address on my account to XXXXXXXXXXXXXX? Thomas: Yes which is why I was able to sent it to that email Thomas: Is there anything else I can help you with? Lucky5623: No thanks!This chat took an hour!Won't deposit there again!