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Dendera Casino Support Chat

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by K5M38, Mar 1, 2010.

  1. K5M38

    K5M38 WELL KNOWN MEMBER

    All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 19seconds. An operator will be with you shortly. You are now chatting with 'Thomas' Thomas: Welcome to casino Live Chat. How may I help you? Lucky5623: My cash out has been pending since the 22nd.What is taking so long? Thomas: May I have your Login name and email address please? Lucky5623xxxxxxxxxxxxxxxxxx Dendera Casino Thomas: May I ask for which casino this is? Lucky5623: I just wrote it Thomas: One moment please. Thomas: I see that they have requested documents, have you sent them? Lucky5623: They haven't asked for any. Thomas: I have resent the email. Lucky5623: one sec Lucky5623: Let me check Lucky5623: Didn't get email Lucky5623: Hello? Thomas: Also check your junk folder Thomas: and note that it can take a while before you receive it Lucky5623: What do you need me to send? Thomas: Everything needed that the security department requested is in the email. Lucky5623: Well I didn't get email so please answer my question. Thomas: well I will paste the email in the chat and when you close the chat you can have a copy of the chat sent to you by email Thomas: Dear !fname, Thomas: In order to maintain high levels of player and casino security, and according to our terms and conditions, we kindly request that you submit the following documents to faxback@denderacasino.com. Please attach the files in JPG format or they may be rejected. Alternatively, you may fax the documents to 1-866-356-2549. Please make sure to write your username and Dendera on all the documents. Thomas: Thank you for your cooperation, Thomas: Dendera Member Services Thomas: * A scan of the front and back of a government issued photo ID that confirms your registered account information, including your age and address. Thomas: * A scan of one of utility bill,credit card bill, or bank statement no more than 2 months old that confirms your name and address. Thomas: You will only need to send your identity verification documents once. Thomas: Hereinafter, ('THE CASINO') refers to all merchant accounts used by THE CASINO to receive payments from !fname !lname ('THE PLAYER') Thomas: We require that you certify your purchases at THE CASINO. Thomas: By completing and signing this form you hereby authorize these transactions. If any credit cards were used, please also attach a scan of the front and back of the card used. Thomas: I, THE PLAYER, do certify that the following transactions were authorized by me to be paid to THE CASINO. Thomas: Transaction Date Amount Method Initial Thomas: XXXXXXXXXXXXXX __________ Thomas: Username ____________________ Thomas: Address ____________________ Thomas: City ____________________ Thomas: Postal/Zip ____________________ Thomas: Province/State ____________________ Thomas: Country ____________________ Thomas: Home Phone ____________________ Thomas: Cell Phone ____________________ Thomas: Work Phone ____________________ Thomas: Please print your full name _____________________ , today's date _____________________ . Thomas: I certify all information that I have provided is accurate. Signed _____________________ . Thomas: Once these documents have been received, our security department will review them and forward the outcome to our auditing department. Thomas: Thank you for your cooperation Thomas: Security Department Lucky5623: I don't have printer could you please resend the email XXXXXXXXX? Thomas: When you close the chat you can have this chat sent to you by email Lucky5623: Well could you also resend email toXXXXXXXXX.com? Thomas: The email can only be sent to the email you registered with Thomas: once you close the chat it will ask if you want to have a copy of the chat sent to you by email, choose yes and you will have it in your email. Lucky5623: And change my email address to XXXXXXXXXXX? Lucky5623: On my account? Thomas: One moment please. Lucky5623:XXXXXXXXXXXXXX that is Lucky56XXXXXXXXXXXXXXXX .com* Lucky5623: Where do I send it? Thomas: For verification purposes, may I have your full name, full address and birth date please? Lucky5623 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Lucky5623: Where do I send documents? Thomas: One moment please. Thomas: To the email they have provided in the email I pasted in the chat Lucky5623: Now could you resend it to that email?XXXXXXXXXXXXXXXX Thomas: Yes I also have sent it to that email Lucky5623: Let me check Lucky5623: Ok I got it. Did you change my email address on my account to XXXXXXXXXXXXXX? Thomas: Yes which is why I was able to sent it to that email Thomas: Is there anything else I can help you with? Lucky5623: No thanks!This chat took an hour!Won't deposit there again![​IMG][​IMG][​IMG][​IMG]
    Last edited by a moderator: Oct 26, 2014
  2. rebago

    rebago WELL KNOWN MEMBER

    Dont worry, Same exact thing happened to me at Tropica. Once they got my docs I had them flush my account and the ACH was in my bank in 4 days.
  3. K5M38

    K5M38 WELL KNOWN MEMBER

    I'm worried now...I requested a snail mail check.[​IMG]
    Last edited by a moderator: Oct 23, 2014
  4. rebago

    rebago WELL KNOWN MEMBER

  5. K5M38

    K5M38 WELL KNOWN MEMBER

    Lousy Rival Support:Chat Window"
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    "
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    font-size:11px;"
    color:#484fa3;"
    font-weight: bold ;"
    font-style: normal ;"
    }"
    "
    .visitorName {"
    font-family:Verdana, Arial, Helvetica, sans-serif;"
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    "
    .visitorText {"
    margin-top: 4px;"
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    "
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    All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 27seconds. An operator will be with you shortly. You are now chatting with 'William' William: Welcome to Dendera Casino Live Support. How may I assist you? Lucky5623: When will my cash out be processed?XXXXXXXXXXXXXXXXXXXXDendera /Casino Lucky5623: Hi William William: One moment please. William: the withdrawal is already into processing Lucky5623: It's been 5 days Lucky5623: When will it be complete? William: remember a withdrawal will take 2 to 5 business days weekends are not included Lucky5623: I's been 5 business days William: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay. William: I will be right with you. Lucky5623: Really when? William: you will get it shortly Lucky5623: Could I talk to your supervisor? Lucky5623: Get what shortly? William: the withdrawal Lucky5623: Today? Lucky5623: Has it been approved? William: yes Lucky5623: I'll get it today? Lucky5623: or yes what? Lucky5623: Yes what? William: Your patience is appreciated.  I will be with you shortly. Lucky5623: When? Lucky5623: Can I talk to supervisor? Lucky5623: Now? Please wait while I transfer the chat to 'Tyrone'. You are now chatting with 'Tyrone' Tyrone: Hello, I am the supervisor that is currently on duty Lucky5623: Has my cash out been approved? Lucky5623: Hi Tyrone: As I can see it has been approved and is currently processing. It is expected to be completed later this week. Most likely within the next 2 business days. Lucky5623: It has already been 5 business days. Tyrone: I am aware of that, due to some unforeseen delays it is taking longer than normal for your withdrawal to be completed. Lucky5623: I have been waiting since the 22nd.It'nt there any way for it to be expediated? Tyrone: I'm afraid not. We always try to process withdrawals as soon as possible. However the delays were beyond our control. If we could speed up this process we surely would have done so Lucky5623: OK ty Lucky5623: bye Tyrone: You are very welcome. Tyrone: Thank you for using Live Support. Should
    Last edited by a moderator: Oct 26, 2014
  6. Felicie

    Felicie WELL KNOWN MEMBER

    Know I'm a little late on this but verification doc requests have been around for a long time now so best idea is to send them in the first time you decide to deposit at each casino. Will be one less excuse to use against you in the future maybe. "
    :)
  7. rebago

    rebago WELL KNOWN MEMBER

    That's right Felicie. Get all your ducks in a row and think positive!
  8. K5M38

    K5M38 WELL KNOWN MEMBER

    I don't really want to send in credit card information to every casino I deposit at .[​IMG]
    Last edited by a moderator: Oct 23, 2014
  9. belgamo

    belgamo No Deposit Forum Founder

    I send them copies of my CC statement for verification, but I BLACK OUT just about everything but my address. Just open paint or photo shop and start black boxing it, sorta like freedom of information documents, lol
  10. cat034

    cat034 KITTY CAT 034

    [​IMG]hope everything works out
    Last edited by a moderator: Oct 23, 2014

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