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English Harbour Pound won't pay

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by Holy-Shue, Sep 16, 2010.

  1. Holy-Shue

    Holy-Shue MEMBER

    I am having trouble with English Harbour Pound paying me my winnings. I played free tournaments there and won some bonus money. Then I continued playing and won and made a withdrawal request of £90.00. Yesterday, Thursday I logged into my account there, and saw the withdrawal gone, plus the £3.69 I was currently playing with. The first time I contacted them was August 31st. I did send them many emails after that and they did respond back a couple times, but not since Sept 10th. I have sent them all the documents that they asked for, but now all they do is ignore me. I don't know what to do anymore. [​IMG] Can someone help me?
    Last edited by a moderator: Oct 23, 2014
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    I am assuming this is the Vegas Tech casino Holy Shue?"
    "
    What is your account number?
  3. Holy-Shue

    Holy-Shue MEMBER

    EP0621056221[​IMG]
    Last edited by a moderator: Oct 23, 2014
  4. Holy-Shue

    Holy-Shue MEMBER

    Yes, Vegas Technology [​IMG]
    Last edited by a moderator: Oct 23, 2014
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    Holy Shue, I have sent your account number to the casino rep to look into your issue."
    "
    I may not hear anything back until Monday. As soon as I do, I will let you know what is going on.
  6. Holy-Shue

    Holy-Shue MEMBER

    I decided to open a Moneybookers account, since it was way easier than arguing with the casino. I did request a check via regular post, but they said they couldn't send it to the city in which I live. They could send it to other towns in Denmark, which are way smaller than where I live. That doesn't make any sense. I didn't know regular checks were banned from being sent to certain cities. Also, I had made a withdrawal of £90.60, but they only paid £50.00 to my Moneybookers account. I'm tired of arguing with them, because I never get anywhere with it. Here is the last chat session I had with them today. info: One of our Representatives will be with you in a moment. The estimated wait time is 30 seconds. info: You are now chatting with 'Liesje' info: Your Issue ID for this chat is LTK6180398099X Liesje: Thank you for contacting the English Harbour Casino Payouts team. How may I help you? EP0621056221: Hi EP0621056221: i requested a withdrawal 31 aug. and haven't heart from you sinse sept 10th. Liesje: Hello there. EP0621056221: just would like to know what's going on EP0621056221: my ticket code is : LTK6180290507X Liesje: One moment please. EP0621056221: okay Liesje: We are awaiting your Moneybookers email address so that we can issue the payment. EP0621056221: i email to you that i would like a check,becouse i have no Moneybookers account,only Neteller Liesje: One moment please. EP0621056221: yes Liesje: We do not use Neteller anymore. Liesje: That is why we need a different method of payment. EP0621056221: i fund out that,thats why i choose a chech. Liesje: Okay, one moment please. EP0621056221: okay Liesje: Can you give me a name of a city or town close to you? EP0621056221: i live in the town ODENSE Liesje: We have specific cities we can send checks to in Denmark and Odense is not on the list. Liesje: That is why I am asking for a town, city, state that is close by. EP0621056221: then how can i get my £90,60 ? EP0621056221: ODENSE is DENMARKS 3 biggest city EP0621056221: i dont understand that? info: Your chat transcript will be sent to ... at the end of your chat. Liesje: It is not on the list. Liesje: Can you please give me something that is close by. Liesje: Copenhagen, Frederiksborg, Roskilde, Vestsjaelland, Stormstrom... Liesje: Those are some I have on the list. EP0621056221: nothing is close by,there is our capital Copenhagen,but that in the other end of the country Liesje: So you have no other town that is close to you? Liesje: You will have to open a Moneybookers account then. Liesje: There is not much more I can do for you. EP0621056221: no,but why can't you send it to where i live,whats the difference? Liesje: Did you not understand what I mentioned above? EP0621056221: sorry,i just don't understand. so if i get a Moneybookers account then there is no problem? Liesje: Then there will be no problem. We will send it to you via Moneybookers. EP0621056221: okay,sorry i bother you,have a nice day. Liesje: No bother at all. Liesje: You have a nice weekend, and enjoy the rest of your day as well. EP0621056221: thanx,bye. Liesje: Thank you very much Liesje: You're Welcome They are hopeless!!
    Last edited by a moderator: Oct 23, 2014
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    Holy Shue, this is what I got from the casino rep. Your winnings were won playing bonus money and there was a max cashout on the bonus of $50 . They did send you the $50 which is what you stated in your last chat post but they only paid £50.00 to my Moneybookers account and then zeroed out the account. So, if your issue is trying to get the rest of $40.60, you will not get it. Unfortunately we (I include myself here) do not read all the terms and conditions of bonuses we are playing. It would be beneficial to us if we did. It certainly would keep our blood pressure down at times like these.
    Last edited by a moderator: Oct 23, 2014
  8. Holy-Shue

    Holy-Shue MEMBER

    Hey.Just wanna tell you,that after you had talked with them,i was told to give them my MoneyBooker reg. email adresse,and i think the money was there 2 hour later. The $50 that was,but thats allright,i was happy just to get some.So THANX VERY MUCH,without your help i'm sure i never would have got a single cent.Have a nice day.[​IMG]
    Last edited by a moderator: Oct 23, 2014
  9. Mben

    Mben No Deposit Forum Admin Staff Member

    You're very welcome, Holy-Shue! [​IMG] 
    Last edited by a moderator: Oct 23, 2014

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