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GO WILD CASINO IS AMAZING !!!

Discussion in 'POSITIVE ONLINE EXPERIENCES' started by Sookie, Apr 20, 2009.

  1. Sookie

    Sookie Mother of Cats

    Jenavive: Hello Nichole Jenavive: :) NICHOLE FRASER: hi i spoke to mika a moment ago and i entered my email and asked the chat be sent to me at the end but it was not sent NICHOLE FRASER: is it still there to b sent or sent again? Jenavive: You should be able to copy the chat from the chat window NICHOLE FRASER: the widow has been closed and i didnt copy itcuz i had selected 4 it to b emailed at end NICHOLE FRASER: even in the chat after i selected that and put my email NICHOLE FRASER: the chat then read that it would be NICHOLE FRASER: it was just a moment ago Jenavive: it must be because of the system upgrade that we are having right now NICHOLE FRASER: so it cant be recovered? Jenavive: i will have to check that with our IT guy NICHOLE FRASER: it was in regard to how my balance flickered then decreased by $36 and mika was explainining how it was a glitch Jenavive: We will have to wait the system to finish the upgrade and then we will check it Jenavive: Yes Jenavive: i know about this NICHOLE FRASER: i figured you might NICHOLE FRASER: but you can understand how i could be a bit unsettlingfrom my perspective as well cant u NICHOLE FRASER: speacialyn when my email went missing Jenavive: it is very strange that our system credited you wit a 36 free bonus and then it went off NICHOLE FRASER: you have my benifit of the doubt 4 now tho Jenavive: This was not meant to happen NICHOLE FRASER: will i b notified whether it can b retrieved or not? Jenavive: it may take some time for us to check that Jenavive: To be honest it might take even a few days NICHOLE FRASER: i just went back and checked the pauyline and the $36 seemed to match the spin i won it on if you ask me NICHOLE FRASER: i just want to know if i can get a copy of the first chat or not Jenavive: If you check your bonus history I am sure that you will see the 36 bonus that shown up in your account Jenavive: That means that it was our mistake NICHOLE FRASER: i did and as far as i could see my activity reads as $0.00 for all my recent logins NICHOLE FRASER: that wasnt very rasuring either quite honestly Jenavive: in the system I can see that there was a 36 bonus that was credited to you and then it was took off as a mistake Jenavive: Still I will see what can we do about this Jenavive: I don't want to leave it like this NICHOLE FRASER: I KNOW THATS WHAT HAPPENED DOES IT SAY WHAT THE SPIN READ THAT IT WAS CREDITED OM? NICHOLE FRASER: oops sry caps NICHOLE FRASER: cuz it correlated w/ the amount i got NICHOLE FRASER: i had 4 of the secret of the sword symbols out of 5 Jenavive: it says that you won 6.39 from the free spins Jenavive: How big were the bets info: Your chat transcript will be sent to n1ccademus@yahoo.com at the end of your chat. NICHOLE FRASER: they were 1 cent NICHOLE FRASER: per line NICHOLE FRASER: 30 lines NICHOLE FRASER: it says 4 of those sybpls pays 75 x NICHOLE FRASER: and almost every if not every payline was active on that win NICHOLE FRASER: that souds like about $36 to me Jenavive: The best I can do is to issue you a free 5 until we check what went wrong if anything did Jenavive: As I did NICHOLE FRASER: if you find that some thing did? Jenavive: We will check everything I can assure you on that NICHOLE FRASER: if you find i am right will i get it back? Jenavive: of course you will NICHOLE FRASER: i wold like to be told wheter it was or wasnt a mistake either way if thats at all possible Jenavive: For now the best I can do is to add a free 5 NICHOLE FRASER: th NICHOLE FRASER: ty Jenavive: I will personally send you an email NICHOLE FRASER: ty -- Edited by Cat Dancer on Tuesday 21st of April 2009 09:47:03 PM
    Last edited by a moderator: Oct 23, 2014
  2. Sookie

    Sookie Mother of Cats

    RE: alright go wild lovers -what do you make of this?

    ??[​IMG]
    Last edited by a moderator: Oct 23, 2014
  3. Sookie

    Sookie Mother of Cats

    RE: alright go wild lovers -what do you make of this?

    From: info@gowildgaming.com &lt;info@gowildgaming.com&gt; <a href="http://us.lrd.yahoo.com/_ylc=X3oDMTBtcDcxYXVrBF9TAzM5ODMwMTAyNwRhYwN2aWV3QUI-/SIG=1u8ql8jb0/**http%3A//address.mail.yahoo.com/yab%3Fv=YM%26A=t%26simp=1%26em=info%2540gowildgaming.com%26fn=info%2540gowildgaming.com%26.done=http%253A%252F%252Fus.mc1106.mail.yahoo.com%252Fmc%252FshowMessage%253FpSize%253D200%2526sMid%253D111%2526fid%253DInbox%2526sort%253Ddate%2526order%253Ddown%2526startMid%253D0%2526filterBy%253D%2526.rand%253D970428326%2526midIndex%253D111%2526mid%253D1_7352_AMYNw0MAAMCISewj5Q4SD32zuKw%2526m%253D1_4273_AMoNw0MAAMw%25252BSewixQIngTJqPOM%25252C1_4849_AMsNw0MAAV1PSews7Q3gHGmQFRM%25252C1_5393_AMENw0MAAEUASewoow75qTYloTE%25252C1_5977_AMgNw0MAACm5Sewkzwu9gU3v5iU%25252C1_6593_AMINw0MAAMBVSewkRwYIxFGNfvg%25252C1_7352_AMYNw0MAAMCISewj5Q4SD32zuKw%25252C1_7873_AMoNw0MAALqjSewj5AyXMyEJH3k%25252C1_8394_AMUNw0MAAYMsSewbHQu8mWJVNLs%25252C1_9049_AM4Nw0MAAYLPSewXRguMGn%25252BFUNo%25252C1_9592_AMsNw0MAALmvSewbrAmM6SXSGdM%25252C1_10226_AMoNw0MAANKsSev7MQIWeQruj3s%25252C%2526.jsrand%253D6%2526needG%253D%2526mcrumb%253DIRE7slDyOjh%2526enc%253Dauto" title="View contact details">View contact details </a> To: nichole fraser &lt;n1ccademus@yahoo.com&gt; <table>  Congratulations nichole,Your deposit have been accepted and your account has been credited.On behalf of the GoWild Casino staff and management I want to wish you a warm welcome and a pleasant stay.For more information feel free to contact us 24/7 at: <a href="http://us.mc1106.mail.yahoo.com/mc/compose?to=support@gowildcasino.com" >support@gowildcasino.com </a> To talk with our representatives via live chat visit our website: <a href="http://www.gowildcasino.com/" >www.gowildcasino.com </a>GoWild Gaming Malta Ltd, Villa Seminia 8, Ta´Xbiex XBX1011, MALTA.Please view your deposit information:<table border="1"> Transaction Amount Date/Time Card Number Status 9600 40.00 4/20/2009 8:22:02 AM 4039########2189 ACCEPTED
    Last edited by a moderator: Oct 26, 2014
  4. Sookie

    Sookie Mother of Cats

    RE: alright go wild lovers -what do you make of this?

    From: info@gowildgaming.com View contact detailsTo: nichole fraser "
    "
    "
    Congratulations nichole,"
    "
    Your deposit have been accepted and your account has been credited."
    "
    On behalf of the GoWild Casino staff and management I want to wish you a warm welcome and a pleasant stay."
    "
    "
    For more information feel free to contact us 24/7 at: support@gowildcasino.com "
    To talk with our representatives via live chat visit our website: www.gowildcasino.com"
    GoWild Gaming Malta Ltd, Villa Seminia 8, Ta´Xbiex XBX1011, MALTA. "
    "
    Please view your deposit information:"
    "
    Transaction Amount Date/Time Card Number Status "
    8260 30.00 4/7/2009 12:52:42 AM 4039########2189 ACCEPTED "
  5. vacant1

    vacant1 WELL KNOWN MEMBER

    RE: alright go wild lovers -what do you make of this?

    How long after you deposited did this occur?  Strange very strange, i'm sure whatever happened they will figure it out for you.  I'd stay on top of them about it.  Please keep us informed as i'd like to know the outcome.
  6. Sookie

    Sookie Mother of Cats

    VACANT1 HAS DEALT W/ THE MANAGER BEFORE AND KNEW WHO I WANTED TO LOK AT THIS SO HE SENT HIM AN EMAIL ON MY BEHALF:From:To: manager@gowildcasino.com Subject: sean ender An issue maybe you can help with.Date: Tue, 21 Apr 2009 16:30:36 -0400Hey sean This isn't about a personal issue I am trying to help a good friend who is having a littletrouble.  Its alot to explain so if i may just point you to her post and if you could just takea peek i'd really appreciate it. ThanksBrandon Wellman vgwrXXXXXXX <a href="http://casinocashgiveaway.activeboard.com/forum.spark?forumID=89469&p=3&topicID=27181853" >http://casinocashgiveaway.activeboard.com/forum.spark?forumID=89469&p=3&topicID=27181853 </a>
    Last edited by a moderator: Oct 23, 2014
  7. Sookie

    Sookie Mother of Cats

    THEN ALMOST IMEADIATELY I RECIEVED THE FOLLOWING EMAIL:"
    "
    From: vipmanager@gowildcasino.com"
    "
    "
    Hi Nichole,"
    "
    Thank you for letting me know about this situation, I investigated it and here are the results :"
    "
    While you were playing, one of our representatives accidentally gave you another player's bonus and when she realized that she made a mistake she removed this bonus that she gave by accident before."
    "
    I attached a copy of your playcheck where you can see exactly how it happened."
    "
    I want to apologize for the way this issue was handled and I want to assure you that this is not the way our representative do things and we will make sure it will never happen in the future, we believe in taking responsibility for our mistakes which is what I'm about to do right now."
    "
    I credited your account with this $36 even though it wasn't really a win because I believe that we didn't handle this correctly and the representative didn't explain it to you on spot."
    "
    I have also noticed that you posted the chats you had with our support team, I would appreciate it if you contact me directly in the future so I will be able to resolve the issue in a faster and more efficient way before you use our chats in public."
    "
    Again I want to apologize and to promise such accident will never happen again, you can personally contact me at any time."
    "
    Truly yours"
    Sean E."
    GoWIld VIP manager"
    "
  8. Vicky

    Vicky Banned

    That is AMAZING!
  9. Sookie

    Sookie Mother of Cats

    i also want to metion that i did send the manager an email in response to his but i am not posting it as it is between he and i now"
  10. krystalkitty

    krystalkitty Greedy Gambler

    Piffle.....Who he is to tell you what to do.....Sorry, while the email is nice, that part just rubbed me totally the wrong way! I understand his point, but still!!!
  11. sashasmom

    sashasmom WELL KNOWN MEMBER

    GO WILD CASINO REALLY IS GREAT I SPOKE TO THEM TUESDAY THEY HAD WITHDRAWN 1 TOO MANY DEPOSITS FROM MY CREDIT CARD I SPOKE TO LIVE CHAT WASNT MUCH HELP BUT TOLD ME TO EMAIL FINANCE WHICH I DID THEY WANTED A COPY OF MY BANK STATEMENT I WAS NOT HAPPY AND I TOLD THEN I WAS NOT PLAYING THERE AGAIN UNTILL THIS WAS FIXED I LOOKED AT MY BANK STATEMENT THIS MORNING AND THE MONEY WAS THERE AND SO I WHENT TO DEPOSIT BACK INTO GO WILD AND OPENED UP GALAXY GRAB AND THEY GAVE ME ANOTHER FREE 10 SPINS  GO WILD!!![​IMG]
    Last edited by a moderator: Oct 23, 2014

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