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grande vegas casino.. great service and people

Discussion in 'POSITIVE ONLINE EXPERIENCES' started by virgie, Dec 9, 2009.

  1. virgie

    virgie NDF FRIEND

    this evening or morning. 1220am.. i decided to come play here which i dont that often. but i just got paid.. great direct deposit. so i used a coupon and went to deposit 20 my son came in to talk to me and i yet deposit.. i got my reciept and glanced. i did not deposit 20 i deposited 200.00 two hundrend dollars!!!!!i freaked out big time........ i did  not have the money need to pay bills..... i did not know what to do so i went to chat and was shaking soo bad. i opened four of them. ricardo helped me. he said he would see if he could fix and and do nothing... so i did nothing waited and waited. he was not able to fix it himself. he said he would get to his manager and take care of it.i still was real worried. he reassured me it will be fixed. i finished talking on chat and then my phone rang and it was him. he got the finance dept to reverse the whole deposit for me and told me to wait 30 mins to be safe and then i can deposit my 20 again..i really thought they would say soo sorry so sad. but they didnt and fixed it sooo fast..i say thumbs up to ricardo and grande vegas... i will play more often therei now. i am soo proud of the service and kindness in this matter.[​IMG]i was soo worried as my hubby would have killed me.... since i dont have the money to play that much at one hand....i
    Last edited by a moderator: Oct 23, 2014
  2. mixx

    mixx Banned

    [​IMG]Ricardo & Grande Vegas Casino[​IMG]Glad to hear it worked out for you. Two thumbs up for GVC support.
    Last edited by a moderator: Oct 23, 2014
  3. krystalkitty

    krystalkitty Greedy Gambler

    That is great Virgie....I know a lot of places would never do that!!! Yippee!!!
  4. Mistye81

    Mistye81 WELL KNOWN MEMBER

    Great to hear Virgie, I have that fear also when using my debit card to deposit, glad to hear it all worked out for you.
  5. queenmap

    queenmap WELL KNOWN MEMBER

    Virgie, I am so happy they were so awesome to help you and get the whole thing fixed! My daughter plays there and they are a good casino!
  6. Mben

    Mben No Deposit Forum Admin Staff Member

    That is what I call excellent customer service!! 2 Thumbs up to <a href="http://download.grandevegascasino.com/affiliate/remote/aiddownload.asp?casinoID=340&gAID=21236&subGid=0&bannerID=5992" title="ccg">Grande Vegas Casino</a>!!  [​IMG]  [​IMG]
    Last edited by a moderator: Oct 23, 2014
  7. belgamo

    belgamo No Deposit Forum Founder

    BTW folks if you have not joined up with them WAIT!!! We have a VERY specail ND offer coming on Monday.
  8. SECRETSMILE

    SECRETSMILE NEW MEMBER

    I'd like to share this with NDF members I sighned up with Grand Vegas with the free chip from this forum I made the playthrough and I was paid via check in 3 weeks. No problems no hassles it was wonderfull.This is the FIRST time Ive ever been able to cashout,without some kind of road block .And also its the first Vegas Tech casino that actually let you win on their slot games.Oh ! my cashout was 2000.00!!!!!!!!!!!!on a free chip from No Deposit Forum!!!! Thank you!!!!

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