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Great customer service @ Cake Poker...

Discussion in 'POSITIVE ONLINE EXPERIENCES' started by ohbhave, Oct 24, 2008.

  1. ohbhave

    ohbhave WELL KNOWN MEMBER

      Dear Chelon,You received a gift from us a couple of weeks ago -- and we just wanted to make sure that you knew about it.Cake upgraded to a new credit card processing platform on Monday, October 6th. You made a deposit to your Cake account using your credit card as follows:<table>07/10/2008 4:42 PMDEPOSITDeposit: CREDITCARD/162247 421766******6292  $50.00 Due to a technical difficulty, your poker account was credited but your card was not charged. After identifying the problem, we reviewed your account and decided that we would be demonstrating the Cake spirit better by recognizing the error as a gesture of our thanks for playing at CakePoker. We just wanted to let you know that we will not be charging your credit card for this purchase. Consider it a loyalty marker from our team.Have a great day and hope to see you at the tables soon.
    Last edited by a moderator: Oct 23, 2014
  2. Sookie

    Sookie Mother of Cats

    Wow ohbhave, that's great! I would call that EXCELLENT customer service! "
    "
    It seems in most cases that the CC is charged but funds are not credited to the casino account and the casinos will still fight you on your non deposit and not credit you. (like virgie and Villento)"
    "
    That's great they gave you FREE credits!!!!

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