Here I go again, please edit the previous posts if you can. Finally got it copied correctly, sorry!!StevenHello Tonya. How may I help you?3:27 am Tonya I was wondering what I need to send you when I make a withdrawal?3:28 am And, how long does it take to receive the withdrawal....what form do I receive it in?I know I am probably throwing a lot at you at once, but I need to know all of this...3:29 am Also, can I withdraw to my debit card which has a routing number and account number? It is a Dollar General Visa.3:30 am Stevenhello tonya after you rquest a withdrawal, you have to wait for our message that will you ask you send us your driver's license, copy of your cards, utility bill and some other two documents that you have to sign3:30 am Tonya Ok, I don't have a utility bill, I live with my boyfriend3:31 am Steventhis utility bill is necessay to see your address and name3:31 am Tonya I understand, but I don't have one3:32 am is there something else I could send with my name and addresss on it?My car registration lists my address3:32 am Stevenwe need that document3:32 am Tonya my license do too as well3:32 am Stevenjust to see the addresswhere the money will be sent3:33 am Tonya If you don't have a utility bill in your name, you can't send one?3:33 am Stevennot your name , but your address3:33 am Tonya I have a lot of bills with my name and address on it that I could sendI know, but the utility bill is in his name....!! Not mine!3:34 am Stevenokjust his address3:34 am Tonya do you understand??3:35 am I can do that, but my name will not be on it at all and I really do not understand why you would need itWhy would you need his utility bill to show my identity? Does not make any sense at all!!???3:36 am Like I said, I have plenty of documents to send in with my name and address on it if you need them3:38 am I have phone statements, Credit and Debit cards, auto insurance and registration, Social Security proof of income letter,would any of these be sufficient?3:39 am helllo???3:40 am Guess I will need to speak with someone else about this matter, huh?3:40 am Stevenwe need this because the apartment in charge of payment requires it3:41 am Tonya the DEPARTMENT?3:41 am Steventhere is an area that is in charge of sending the moneythey need those documents to verify3:42 am Tonya think I need to speak with someone else who can explain this a little better to me, because I see no sense in sending something like that to prove my identity that has nothing to do with me and does not verify my addresss!!Can I please speak with someone else about this?3:43 am Stevenit's for saftey. Our payments have to be sent to the address our customers give us3:44 am Tonya I can see by looking at your profile pic and your name, that you may not be very knowledgeable on this issue or anything else as far as that is concernedwith that said, can I please speak with someone else on this matter?3:45 am because I really would like to make a withdrawal now, but it is important that I know what I need to send in to complete the transaction3:46 am StevenI already told you waht you need to send3:46 am Tonya The payment would be sent to my account, would it not?3:47 am Stevenwe will send you through a e check3:47 am Tonya ok, then why do you need a utility bill?you are making absolutely no sense at alle check is electronic3:47 am Steventhe department of payment needs this document to make sure that the money will be sent to the right address3:47 am Tonya wont go to my address??!!3:47 am Stevenits mainly for safety3:48 am anbd verification3:48 am Tonya You need to read what you are telling me here.....double check itbecause you are contradicting yourself3:49 am and there is no logic to anything you are saying3:49 am Stevenwe will send you a check to any bank near the place where you liveso we need to have your address as a verification3:50 am Tonya seems to me, it would be quite confusing to send in somebody else's utility bill that does not have my name on it to verify my address.....how the hell would that verify my address.....tell me that?3:50 am Steventhis requirment was established by the department of payments at cleos3:50 am Tonya BUT, like I said, how would that VERIFY anything.....with someone else's name on it3:51 am doesn't even have my name on the bill at allTHAT MAKES ABSOLUTELY NO SENSE AT ALL3:52 am Seems to me, that would throw up a red flag!And I don't want any red flags! Don't want it to hold my withdrawal up. And I'm afraid it will.3:54 am I am going to post this conversation on a forum that I am a member of, and will see if I can get any help from them. This is not really going anywhere and is wasting my, and your, time.3:55 am A copy of this will be sent to management of Cleo's as well.Seems customer service may need further training in this area4:07 am StevenTonya, Im just informing what I ve been told by this department.
Let us know what happens.PS - I am writing this reply as I send positive vibes your way that all will be ok. 
