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how rude BETGRANDPRIVE!

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by unsoughtpoet, Jan 19, 2012.

  1. unsoughtpoet

    unsoughtpoet WELL KNOWN MEMBER

    :angry::boohoo::cigar::nono::angry::boohoo::cigar: CRAPPY CUSTOMER SERVICE ~ TO A CRAPPY CUSTOMER... OR SO THEY ARE SAYING I MUST BE! Please wait for a site operator to respond.[​IMG] You are now chatting with 'Sam' Sam: Hello and Welcome to our Live Chat service. How may I help you? Launa: Hello Sam! .... I am wondering about free spin bonuses that I am having trouble claiming Launa: cosmo25 is one Launa: and THANKU1 is another Sam: cosmo25  is for affiliate players only Sam: THANKU1 is for loyal depositing players thanking them for their loyalty   Launa: ok,.. and the THANKU1 ?? ~ I am trying in Casino Grand Bay, where I deposit regularly,.... but maybe should open another Grand Prive and Launa: try it? Sam: im sorry i am looking at your Casino Grand Bay account Sam: you have only made 9 deposits since you opened this account 2 years ago   Sam: im sorry but you do not qualify for the bonus Sam: Is there anything else we can assist you with? Launa: $248... & I count 11,.. but seriously,.. I was a depositor of thousands, and multiple of them daily before betonsoft,.. back when Grand Bay was microgaming and money wasn't as tight as it is today for me.... Sam: im sorry but we have left micro gaming over ten years ago Sam: unfortunately you do not qualify for this bonus Sam: perhaps you will qualify for the upcoming promotions that we do have Launa: and tech., FYI... 6/10 - 1/12 is only 1 & 1/2 years .... Sam: ok Sam: you are right, 9 transactions in 1 and 1/2 years Sam: we do however have match deposit bonuses for you Sam: that will be a 50% match offer for you today Launa: it is just the same o' same o' with this place, I try to be loyal and am a depositor (as much as I can barely afford) and every time I see a worthy freebie out , for some bogus technicality,.. I AM NOT ELIGABLE! ~ Launa: What was it last time,... o' yea... for depositors that hadn't deposited in a while... and I had deposited within prior 2 weeks of that one so I was not eligible! Sam: i see that you have taken advantage of every facebook offer that we have for our depositors Sam: you have also taken advantage of 1 bonus cash off ers Launa: I watch it closely and am a fan, and comment and praise your casino there Sam: 11 bonus offers Sam: totaling over $350 worth Sam: so i would say that you do receive a fair amount of free bonuses Launa: I really am a loyal grand prive fan but I am tired of not being in on the action,...ya know? Sam: Is there anything else we can assist you with? Launa: and I agree,.. I have gotten in on some freebies,.. if I'm paying close attention so I don't miss them, and its one out of 4 or 5 that go out I am able to claim Sam: remember that all our promotions are by invite only Sam: certain promotions are to target certain players so yes you will not be eligible for every offer that goes out   Launa: I know, and I watch for those invites as well Sam: and that will never happen for all our players Sam: Is there anything else we can assist you with ? Launa: but like... heres one I got today, (10 free spins on Worlds of War Video Slot) it was 1cent at a line... I made $1.05 Launa: last freebie was $0.67 cents .... Sam: please note that they are free spins given away by the casino Launa: the THANKU1 is 50 free spins,.. and others I miss out on due to technicallities are actually free $ bonuses of $25 -$50 Sam: as mentioned you do not qualify for the offer Sam: please keep a watch  out for future promotions that you might be eligible for Sam: Is there anything else we can assist you with? Launa: I know sir... I just wish that when a bonus goes out in the name of loyal depositing players,... THAT I WOULD BE CONSIDERD AS SUCH! Launa: I deposit when I can, and for the last year I have only deposited here... and If I don't deposit like a millionaire or often enough to be concidered as valuable as your other players,.. I think I can take a hint! Sam: note that whilst you have made deposits in the casino your depositing only started since September last year   Sam: and your account existed since 2010 Sam: when the casino says loyal it means since the player opened the casino account they have been depositing Launa: in respect that your casino did pay out on my win of $150 ~ when your name was not repitable at the time... I posted in forums I am active member at about your casino being on the up and up! ~ How you payed promptly and responsibily. Sam: thank you Launa: gave ya a great referance and told others not to be wearry... then, I felt very good about putting my $$ here as I thought you were great for my business Launa: and ... though I have put in more than i've ever cashed out,.. the treatment back at me is definatly slipping if I am to be told I am not a loyal depositing player! Launa: sorry I am taking such an offence to this, but It is just not rubbing me the right way this time through... please send this on to the promotional managers if you can,.. I really think the little guys/gals like me deserve to be treated equal to your big players Launa: ty ~ and I know its not your fault Sam,.. if it was,.. I'd probably be swearing this whole time through! LOL! :) have a nice day anyways =] Sam: note that been loyal does not mean that you have to deposit large sums of cash every month Sam: or everyday for that matter Sam: it simply means that since the day you opened the account you did make some contribution to the casino even if you did cashin like most players Sam: after viewing your account im sorry to say but you do not fall into that Sam: you account was created in 06""2010 Launa: 18 months... 9-11 deposits, ~~~ I think is just about every other month.. so... Sam: your very first deposit in the casino was on 09""2011 Sam: that is over a year later Launa: &, if I only withdrew $150... ($138 actually) and have deposited over $200 + .... how is that NOT a contribution? Sam: $188 in total deposited Launa: like I said,.. only deposited after I was clear your casino was legit and payed out as it should have... Sam: i will forward this to the promotional managers Sam: Is there anything else we can assist you with? Launa: still,.. $188 even is more than I've recieved. Launa: ok,.. no sence beating a dead orse to death right? LOL! Launa: have a good one, ty. Sam: It has been a pleasure assisting you. Have a fantastic day! Launa: hahahaa! thats funny! =]
    Last edited by a moderator: Oct 26, 2014
  2. omeg

    omeg NEW MEMBER

    Hi poet:Im sorry you didnt qualify for any of the free bonuses that were offered lately.  I feel for you, I really do, as I go thru the same thing as you do trying to get invited for a freebie.This group is a good reputable group, as you agree, but their way of giving no deposit bonuses is just different.  It is by invite only.I  consider myself a good depositor at Grand Bay, and yet, I never seem to be invited for any type of freebie when it comes around.I had the live chat person contact promtions for me, and let them know I was unhappy I never seemed to receive any Invites. I heard from promotions, and although I had not been invited as of then, they assured me I would in the future.  Sure enough, I was able to claim one last week.This is a good reputable group of casinos, and that counts for alot, to me, and I continue to play there. However, freebies are simply something we cant assume we will get from this group. [​IMG] When we do, it makes it all the better.Thanks for the post.  Hopefully you will get a Invite soon.                                                                    Pam
    Last edited by a moderator: Oct 23, 2014
  3. flaflash99

    flaflash99 WELL KNOWN MEMBER

    Im real dissapointed with this group right now i always get issues when i try to redeem anything they send me for example codes 4 free spins never work and most of the time have to go to chat and after a long debate or having to show a copy of anything i was sent by them then i might or might not get them just last week i was invited to wheel of fortune on aprill 1 i tried to spin the wheel it let me in but i never really saw the spin didn't see the outcome when i went to chat they said congratulations you won 25.00 just enter your code you received and you'll get your bonus money er even seen the what code i never even seen the spin all i got was an oops message well that bothers me because was that really the outcome i will never know then about 4 days latter i get this email and im thinking wow great bday party another spin Dear cledith, You are invited to Wheel of Fortune; GUARANTEED WINS! 115% Match Bonus from the Wild Joker!1. It gives us great pleasure to invite you to play WHEEL OF FORTUNE on 5, 6 or 7 April 2013. Yes, your eyes are not deceiving you! We've extended this popular, guaranteed winning favourite as a special gift to our loyal players.2. And that's not all... The Wild Joker is going crazy with delight because it's our 12th Birthday and he's giving you another special offer!115% MatchDeposit $50 or more and get a 115% match up to $250. Use this code to claim: HAPPYJOKER115Offer valid from 4 April to 8 April (06h00) EST. Standard Grand Prive Terms and Conditions apply. 115% match subject to 60x playthrough and $1000 max cash-in.Wheel of FortuneHow to Play?1) Go to Wheel of Fortune Website2) Enter your email address3) Click on the button & Spin the Wheel of Fortune to WIN4) Open your favorite GrandPrivé Casino and use your bonus code to claim your prize5) Contact Customer Support if you need assistanceWheel of Fortune offer can only be claimed once and can only be played by invitation only. Players will be notified via email.Happy gaming for a Happy Birthday!Sonia BradshawTerms: Match Offer only valid from 4 April to 8 April (06h00) EST. Standard Grand Prive Terms and Conditions apply. 115% match subject to 60x playthrough and $1000 max cash-in. Wheel of Fortune offer can only be claimed once and can only be played by invitation only. Players will be notified via email.Register Now So i click on it and wow the first time i seen the wheel of fortune and actually got to spin and see the results i won 25.00 went to claim it and this is what i got Jackie: Welcome to The Grand Prive Casino Group... how may I assist you today?cledith: can you apply my code 4 25.00 wheel of fortune to casinoJackie: One moment pleasecledith: jupitercledith: just spun and didnt give codeJackie: Let me check this for you, one moment please Cledithcledith: okcledith: wow to times in a week great bday partyJackie: Cledith, thank you for your patienceJackie: I have checked your account and I see that you claimed the bonus on 1 April on the Bella Vegas CasinoJackie: The Wheel Of Fortune can only be played once and credited once to any Grand Prive Casino AccountJackie: I am sorry about this....cledith: yes but i got another 1 cledith: it said spin again omn 5 6 7 Jackie: You can only claim the bonus once Cledith...I am unable to re-credit this offer for youcledith: your eyes arent decieving you is what it saidJackie: I can offer you a bonus on the next minimum deposit made with us cledith: no you are going to give me what you sent todaycledith: im forwarfing to you now Jackie: Cledith, I see that the mailer was sent to you from the Lake Palace Casino todayJackie: I am unable to re-credit the bonus to your account for youcledith: it is # 2 wheel of fortuneJackie: I will however chat to our marketing team for youcledith: no not this time that wint work the only thing to keep my loyalty is give me what you sent to mecledith: i will never dep again till then cledith: please send this chat to my email Jackie: Cledith, I will send you a copy of the chat and I promise to send you feedback regarding the Wheel of Fortune as soon as I am able tocledith: this is #2 when you send me and then say sorry cant give it that is wishy washy crap Jackie: I will take this up with the marketing department CledithJackie: For now, I see that you were credited with a $25 bonus win on Jupiter Club Casinocledith: from a forum win cledith: not from u cledith: for dep cledith: no deposite forum . comJackie: Yes, it was from a contest wincledith: ]not wheel of fortunecledith: so why should that even come in here cledith: just got lucky from all the bad luck and hard times i get trying to claim thing you send me like good carma lord works in mysterious waysJackie: I have this through the marketing team for youJackie: We will send you an update as soon as we are able to cledithJackie: Cledith*cledith: ill b waiting to hear this 1 tyJackie: Thanks Cledithcledith: do u need me to send a copy of my emailerJackie: No need, I have the details on my endcledith: sure looks like they did a 2nd wheel cledith: send this to me Jackie: Cledith, I will e-mail the chat transcript to you once we are done on this chat Jackie: Cledith, are you still with me on this chat?Jackie: Cledith, I will end this chat as there is no response from your end and I will e-mail the chat transcript now Jackie: Thank you and have a good day furtherJackie: Goodbye for now
  4. omeg

    omeg NEW MEMBER

    It was my understanding the Wheel of Fortune could only be claimed once.Am I understanding correctly you received a second email telling you that you could play the wheel again?Then of course they wouldnt honor it as you had already claimed the Wheel of Fortune of April 1st?Just trying to understand the situation.Thanks,                                                        Pam  
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    That's the key word in this whole issue I think. <em style="color:#ff0000; "> extended  I believe that they extended the offer to players because maybe many missed the valid on April 1st only term. That's how I read it.  <table style="font-family:Arial, sans-serif;width:100%;" cellspacing="2" cellpadding="4"> How to Play? 1) Go to <a href="http://grandprivewheeloffortune.com/" >Wheel of Fortune Website</a> 2) Enter your email address 3) Click on the button & Spin the Wheel of Fortune to WIN 4) Open your favorite GrandPrivé Casino and use your bonus code to claim your prize 5) Contact Customer Support if you need assistance  Wheel of Fortune offer can only be claimed once and can only be played by invitation only. Players will be notified via email. Valid Monday 01 April 2013
    Last edited by a moderator: Oct 26, 2014
  6. flaflash99

    flaflash99 WELL KNOWN MEMBER

    Dear Cledith,thank you for choosing Casino Grand Bay.Our promotions department has reviewed your account and added your account with a $25 bonus for the Wheel of Fortune promotion that was emailed to you again in error.Please accept our apologies for the inconvenience and we hope the matter has been resolved to your satisfaction.Don't forget if you deposit $25 or more you can claim a 80% match up to $240 plus 20 free spins on Monkey Business Video Slot. Use this code: HONGKONGWe are looking forward to see you again soon, Cledith.Please contact us should you have any further question and queries.Sincerely,Andrea GärtnerCasino GrandBay Player ServicesUSA Toll Free : 1800 253 5048 they gave it to me only because it allowed me to spin it was not supposed to allow only once and it was there mistake for inviting me a second time horray for grand prive
  7. flaflash99

    flaflash99 WELL KNOWN MEMBER

    no i did play it on the 1st but i never saw it they told me i won 25.00 so i took there word 4 it then they sent that email out to me and it let me spin again only this time i seen it tried to claim it and that is why this mess started im pleased with the outcome
  8. Mben

    Mben No Deposit Forum Admin Staff Member

    So maybe the 2nd chance email was suppose to go to those who were eligible but missed the 4/1 deadline? Either way, Grand Prive did right by their customer ... you, flaflash! :clap:
  9. flaflash99

    flaflash99 WELL KNOWN MEMBER

    i am pleased with the outcome and will continue to be a dep player at the grand prive group as they have completely satisfied another dep player thank you grand prive
  10. omeg

    omeg NEW MEMBER

    I am thrilled they did right by you flaflash99.High Five to Grand Prive group for doing right by the customer.
  11. krystalkitty

    krystalkitty Greedy Gambler

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