Is this Normal? Slotocash?

slotgal47 · Aug 24, 2013

21:06:08 Thank you for contacting us. An operator will be with you shortly... 21:06:22 Operator Nick joined the chat 21:06:36 Nick : Welcome to Casino Live Chat Support. How may I assist you today? 21:06:54 Me: Hello, I made playthough for new game bonus and was wondering is there an easy way to with drawal this? 21:07:21 ME : In the US 21:08:20 Operator Nick is back 21:08:35 Nick : Just a moment please, while I look into that for you. 21:08:46 Me : TY 21:10:03 Nick : Rhonda,the only available method to withdraw is by wire transfer 21:10:37 Me : and I can't right, because I don't have enough money won? 21:11:32 Nick : You will have to continue playing until you reach $95 21:11:39 Nick : And then you can cash out 21:12:13 Me : Well I had $100 and it was taken out for some reason and left me with $50 21:12:32 Operator Nick is back 21:12:53 Nick : Have you requested the cash out ? 21:13:04 Me : no 21:13:25 Me : I thought it just automatically take out once you get playthrough or something 21:13:30 Operator Nick is back 21:13:48 Nick : One moment 21:13:59 Me : ty 21:16:24 Operator Nick is back 21:18:39 Operator Nick is back 21:19:32 Nick : I can see that you have requested the withdrawal and then you have reversed it 21:19:53 Nick : Now you will have to get to $95 again if you want to cash out again 21:20:09 Me : Oh my god, I was just playing a game and it just took $50, I never did anything like that 21:20:27 Me : never went to withdrawal page 21:21:18 Operator Nick is back 21:21:19 Me : maybe it automatically did it on it's own with this type of bonus maybe? 21:21:47 Nick : Ok,just get to $95 ,come back in chat and we will help you withdraw 21:22:36 Me : so is that what happened or was the money accidently taken out? 21:23:05 Operator Nick is back 21:23:40 Nick : I can not see actually,but I advice you get to $95 and we will help you cash the $50 out 21:24:03 Me : Well okay, thank you Nick. So is this normal? Do they take out the money and say that you withdrawled it and reversed it? I played the free spins for new game and made playthrough I had $112 left or something like that at least $100 left, when playing Bulls and Bears and then this happened. Was playing the normal .25 plus .10 guarantee, .30 then hit bet button once and I went up to .50 bet, hit play and it took $50, there is no way I could have bet $50 because I would have had to hit the button more than once I would think, maybe I will go look at history if I can do that. No, just checked, no way I could have it the button once and changed it to a $50 bet. So what is going on with this.

omeg · Aug 24, 2013

Hi Slotgal,This is a new one on me, after reading this. When given a bonus it sometimes is usually taken out automatically when we have reached playthru.The bonus you were playing, was it the free spins? Exactly how much did you make in the free spins?Nick seems confused too while you were talking to him. I completely believe you that you did not ask for a withdrawl, and then reverse it.Any new info on this on your end?Let me know what you made on those free spins. Pam

slotgal47 · Aug 24, 2013

No, this was money I had won after the free spins. I think I won like $14 on the free spins and played Spirit of Inca and some more games, hit like $147 on Spirit of Inca then played it down to like $100 and played on Bulls and Bears. This is when they took the $50 while I was playing. I only needed like $70 for playthrough so I knew I had made it because I played Mystic Dragon and went to Bulls and Bears then they just out of no where took out the $50 so I thought the just leave you the withdrawable amount when you make playthrough and take out the rest. At first I thought I betted too much money but I only went up .50 cents hit spin one time and then $50 was gone. No, I didn't bet $50.00, it was .50 plus the .10 guarantee, so .60 cents