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Issue with deposits at RUSHMORE

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by Gilfy41, May 20, 2013.

  1. Gilfy41

    Gilfy41 WELL KNOWN MEMBER

    Not sure if anyone has been having issue's with deposit's at Rushmore - : This is how this starts out=) Just very UPSET about this:We hope this email finds you well. We here at Rushmore Casino are excited to present you with an exclusive 175% match bonus on your next deposit at the casino. Due to the sheer size of the match bonus on offer there is a limited period of time for you to redeem this bonus before it expires.   This is only valid until 11.59pm Thursday 05/16/2013   So I make my $30 deposit of course it's pending for some reason - I have never had an issue depositing there: see my chat <table style="width:100%;" dir="ltr" border="1" cellspacing="0" cellpadding="5">General Info Chat start time  May 15, 2013 9:18:21 PM EST Chat end time  May 15, 2013 9:24:56 PM EST Duration (actual chatting time)  00:06:34 Operator  Courtney  <table style="width:100%;" dir="ltr" border="1" cellspacing="0" cellpadding="5">Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with 'Courtney' Courtney: Hi and welcome. How can I help you? DorKlein: Hi Courtney still nothing??? DorKlein: it's not showing my deposit but it's already been taken out of my bank account Courtney: yes i still dont see anything Courtney: it says pending still DorKlein: how can I cancel that deposit Courtney: unfortunately its out of our hands now Courtney: its the processor Courtney: and nothing can be done while its pending info: Your chat transcript will be sent to dorklein@hotmail.com at the end of your chat. DorKlein: So is this a new processor? I have never had this happen before Courtney: no its not Courtney: i know its a strange situation Courtney: i dont know why it is happening like this honestly DorKlein: ok thanks Courtney: sure thing. you can always contact the deposits department for more details at Courtney: deposits@rushmoreonline.com DorKlein: ok I was just going to do that Courtney: perfect Courtney: they arent in at this exact second because due to the time difference its 4 am here DorKlein: I'll try again in 1/2 hour' Courtney: ok ill be here   So I contact deposit they tell me to send a copy of my bank statement copy paste into email - I get a reply that I have to mail it??? Now I have $30.88 taken out of my account and nothing in my casino account - REALLY!!! Now I go and ask what my account was saying about my deposit this is the reply I get: <table style="width:100%;" dir="ltr" border="1" cellspacing="0" cellpadding="5">General Info Chat start time  May 20, 2013 7:22:34 PM EST Chat end time  May 20, 2013 7:28:11 PM EST Duration (actual chatting time)  00:05:37 Operator  Tony  <table style="width:100%;" dir="ltr" border="1" cellspacing="0" cellpadding="5">Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with 'Tony' Tony: Hi and welcome. How can I help you? DorKlein: hi tony did a deposit on 05/15 it was pending can you let me know what happened' Tony: you mean withdrawa? DorKlein: no deposit of $30 Tony: no, your last deposit is from the 05/03 DorKlein: is this your processor&*^&%$%#$@#$$^(don't want to show) Tony: let me check one moment plz Tony: well i dont have access to this information - i advise you to email our deposits dept with this issue and they can help you solve it, its deposits@rushmoreonline.com info: Your chat transcript will be sent to dorklein@hotmail.com at the end of your chat. DorKlein: ty  <table class="t_fbgc" cellspacing="0" cellpadding="0">    
    Last edited by a moderator: Oct 26, 2014
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    This has happened to me and others. We deposit, the money is taken from the bank account (or card) but it never hits the casino account. What happens is that the bank puts a hold on transactions and then the merchant comes in and requests it and then the bank sends it to them. Normally this is all done within the transaction period, a few seconds. But sometimes, the bank will put a hold and the merchant gets a denied. Since the merchant thinks it's denied, it won't ask for it, then the transaction or dollar amount sits there in a hold state in your bank account (or card) and eventually expires when at that point, it will go back into your bank balance. One of may cards does that to me constantly at a couple of different casinos and software. Every once in a while I will get a transaction to go through. They say they are reviewing the transaction and will get back to me. They never do, the casino never gets that money and I see it back on my card in 4 days. I have other cards I can use but this one card will have money it sometimes and I want to use it to play. I hope this explains it for you Gilfy. And sorry it happened to you. It sucks!

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