I have just spent 5 hours freakin following aholes and it turns out its on there endBut found out (five hours to late) you get better service if you get dirrected threw VIP REwardsinfo: One of our Representatives will be with you in a moment. The estimated wait time is 13 seconds. info: You are now chatting with 'Suli' info: Your Issue ID for this chat is LTK61801754341X Suli: Thank you for contacting VIP Plan.com. How may I help you today? SD0268930504: ok what I'm about to paste is long take your time even with other customers I am not mad just frustrated SD0268930504: ok? Suli: I am here. SD0268930504: SD0268930504 Mitch vierra 3/21/63 mhsinsp_@hotmail.com I am having trouble with software has been going on for last 3 days started with not being able to download games also noticed that the box in lobby for vip rewards is empty . Today I have again uninstalled then restarted then downloaded and installed software and now casino want even launch says unable to get required updates check your internet connection and restart casino I am very smart when it comes to computers and I know I have done everything right all other EH Group casinos work fine so I ask again what should I do? Also last night online chat told me that tech support knew of issue and was working on it today online chat said everything fine on there end, so again what should I do? Shudeska: It seems that your computer is still pointing to our old server. You will have to flush your DNS. To do this, please: 1. Click Start button 2. Select run . If you do not have a run option, then you will have a search field. 3. Type cmd in either the run or search field 4. Press enter 5. (in the black screen) type ipconfig/flushdns and hit enter 6. If you have a wireless router, please unplug it and wait 5 seconds before you plug it back in I did that I flushed it same problem Suli: I am really sorry, this is vipplan the rewards program. Suli: I will transfer you to casino support. Suli: They are able to view the whole chat. info: Please wait while I transfer the chat to the best suited site operator. info: You are now chatting with 'Melisa' info: Your Issue ID for this chat is LTK61801754341X Melisa: Welcome to Casino Support. How may I assist you today? SD0268930504: lol SD0268930504: well SD0268930504: did you read above? Melisa: I apologize but we are having technical difficulties at the moment. We appreciate your patience while our technical team works to resolve the matter. We hope to have it resolved shortly. Thank you! Melisa: Hopefully this will be fixed SD0268930504: um I got that same awnser 2 days ago and also 3 other ones is there an issue? or not? SD0268930504: so flushing my dns was a waste of time ? SD0268930504: its on your end not mine? right thats all i want to hear SD0268930504: is it? Melisa: This is on our end SD0268930504: tyvm SD0268930504: hagn Melisa: You're Welcome info: Your chat transcript will be sent to mhsinsp_@hotmail.com at the end of your chat.
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