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Lucky Emporor Casino SUCKS ***RESOLVED***

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by rufess1, Aug 8, 2009.

  1. rufess1

    rufess1 NEW MEMBER

    ok before i made my fist deposit at this casino i went on live chat and asked was i eligable for the 100% match bonus.... I was told that as long as it was my first deposit then they didnt see a problem with me getting it.. so i went ahead and deposited.Ater waiting 1 and half hours and still no bonus i went on live chat and was told i needed to wait up to 2 hours so i did ..... i went on again after another half an hour asked what the problem was only then was i informed that it was not 100% match bonus but was deposit 100 and get 100 free. I didnt get a bean for my first deposit which i think SUCKS BIG TIME as most casino give you something for a first deposit. I would say less if i hadnt been on live chat and asked first before i deposited but i did ...... but i got NOTHING...... I wouldnt mind but i wasnt asking for 100 bonus only 40. this to me doesnt make any sence and they said they were sorry for the mis understanding but there was nothing they could do....;. RUBBISH. More like they didnt want to give me the bonus but they got my money off meIm really not happy about this at all.Stay away from this casino. the people on live chat wouldnt budge an inch. and actually got quite rude at one point saying to me, look mate..........  i am female by the way you dont usually address females in this way. not where i come from you dont anyway and i found this quite insulting.Any help would be greatfull my account number is : Tler70043678-- Edited by Mben on Sunday 9th of August 2009 08:14:04 PM
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    RE: Lucky Emporor Casino SUCKS

    rufess1, this was on the website under their promotions............"
    "
    When you make your first deposit of $100, we'll credit your account with a matching bonus of $100 FREE! If you don't have a credit card, check out our other methods of crediting your account. "
    "
    There must have been a big misunderstanding between you and support as to how much you were going to deposit or the suppot rep just didn't know what they were talking about by telling you that there wouldn't be a problem on your first deposit."
    "
    The casino manager will not be back in the office until Monday so you will have to wait until then before Bel or I can contact them.
  3. Mben

    Mben No Deposit Forum Admin Staff Member

    RE: Lucky Emporor Casino SUCKS RESOLVED

    rufess1,I got in contact with the casino manager and because of the circumstances, she has credited your loyalty account with $40 worth of loyalty points to redeem in your Lucky Emperor account. they should show up between now and a couple of hours. In the future, all T's and C's must be read and understood completely. This applies to all players at any casino in which there is a bonus that is going to be claimed. As far as the mate comment is concerned, the account is registered under a male's name and the fact that the casino is based in Australia, mate is a commly used term in that country.Have fun with your $40 and Good Luck to you!
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    RE: Lucky Emporor Casino SUCKS

    rufess1,I got in contact with the casino manager and because of the circumstances, she has credited your loyalty account with $40 worth of loyalty points to be redeemed into your Lucky Emperor account. They should show up between now and a couple of hours. This is a one time deal only! In the future, all T's and C's must be read and understood completely. This applies to all players at any casino in which there is a bonus that is going to be claimed. As far as the mate comment is concerned, the account is registered under a male's name and the fact that the casino is based in Australia, mate is a commonly used term in that country.Have fun with your $40 and Good Luck to you!
  5. belgamo

    belgamo No Deposit Forum Founder

    Cool Mben , and as far as the "mate" thing I hear that ll the time from them. LOL, YES very common to be referred to that way.
  6. sls616

    sls616 WELL KNOWN MEMBER

    Glad your problem was resolved. I used to deposit alot @ 3 of the Casino Rewards Casinos. I eventually deposited at least once sometimes twice as they added new casino's. I managed to save up over 2200 VIP points from my deposits. I have not made any more deposits there for a couple years after they locked my VIP Points so I couldn't redeem them. I got pretty pissed off when they said I was abusing their bonus system. I even tried making 3 more deposits AFTER I couldn't redeem my points then contacted support many times telling them that I had made 3 more deposits asking when I would be able to redeem my VIP Points again and support said they didn't know how many I would have to make to have it reinstated. I earned these points by depositing @ their casino's and resent the fact that I was scewed out of my VIP Points. I finally just said to hell with it and I have not deposited after making the last 3 deposits and don't plan on it until I can redeem the VIP Points that I earned and have been cheated out of!! I guess they don't want my business.
  7. rufess1

    rufess1 NEW MEMBER

    Thanx very much for all your help sorry didnt reply sooner my internet has been off. Again thanx alot really appreciate all your help in resolving this issue.

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