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Discussion in 'WHAT'S HOT AND WHAT'S NOT' started by pheapgirl, Oct 12, 2010.

  1. pheapgirl

    pheapgirl Banned

    I notice some of my points were miscaculated. It was reimbursed after I brought to their attention. Unfortunately the history don't go back that far. So if there's more mistakes it's my loss for not recognizing. NOT FAIR AT ALL. I shouldn't have to check every points to see if its correct. I know there's probably more points I'm owed. This is the copy of my chat[​IMG] One of our Representatives will be with you in a moment. The estimated wait time is 10 seconds. [​IMG] You are now chatting with 'Zina' [​IMG] Your Issue ID for this chat is ****180562125X Zina: Thank you for contacting VIP <a href="http://plan.com/" >Plan.com </a>. How may I help you today? ticket #****180558287X : have I ticket # ****180558287X ticket # ****180558287X : REFERENCE NUMBER: ****180558287X Please use this ticket number in any correspondence with us. SUBJECT: When you were offline (via LivePerson ) Zina: Can I have your account ID please? ticket # ****180558287X : well I have accounts with all your casinos this is my email address ****************** Zina: And you were saying you were missing points? ticket # ****180558287X : yes I just realize some points went to the sweepstakes, but if you go back to 9/18 I notice 2oo ans something points missing Zina: How may points do you calculate you were missing and for what plays? ticket # ****180558287X : ok give me a few minutes to give you that info Zina: ok thanks Zina: Also specify which casino account they should have come from, and which game Zina: and what time exactly ticket # ****180558287X : 9/24/2010 8:25:32 PM #13355727 Points Uploaded Jacks or Better 3,511 7,882 then I redeem ****180558287X : 9/25/2010 2:31:58 AM #13363209 Cash Order 1x $2 Casino Bonus in your Account, Order # 589531, ordered on Sep 25 2010 2:31AM for SF0478461453 at SilverDollar -2,000 5,632 ticket #****180558287X : 7,882-2000 points would be 5882 ticket # ****180558287X : not 5632 ticket # ****180558287X : this is in the CaribbeanGold acct. since that is the casino I've played at Zina: let me look into this for you ticket # ****180558287X : ok ty Zina: Thank you for waiting. I'll be with you in just a moment. ticket # ****180558287X : ok Zina: I'm sorry for the delay. I'll be right with you. ticket # ****180558287X : k Zina: That was a difference of 250 points, which was the sweepstake, the sweepstake when you order it it goes into pending, and when you win or looses, this is deducted, you will not see this until there is a result to the sweepstake ticket # ****180558287X : 9/25/2010 4:25:12 AM #13364141 Points Uploaded Jacks or Better 123 1,363 ticket # ****180558287X : 9/25/2010 1:27:51 PM #13371534 Sweepstake Ticket Sweepstake Lose 1x Enter and Win $50!, Order # 587039, ordered on Sep 22 2010 8:09PM -250 1,113 ticket #****180558287X : well it look like they deducted 250 here as will when the result of the sweeptake was posted Zina: I just saw that, one moment please ticket # ****180558287X : 1363 then my balnce was 1113 Zina: I will be right with you. ticket # ****180558287X : k Zina: I'm sorry for the delay. I'll be right with you. ticket #****180558287X : k Zina: I have updated the account with 250 points, but we will continue investigating this further to see what happened here ticket # ****180558287X : ok, what if theres' more since being a member? I mean I just happen to catch that. I can only imagine how far back this has happened Zina: I will be right with you. ticket # ****180558287X : from my end it only shows 9/18/10 plays through today, I'm curious to see all the previous history myself. Zina: I am sorry, but I can not add more unless we find more. ticket # ****180558287X : that fine, what i'm saying is there any ways that i can see all of my history, I will investigate myself and if there's more I will bring that to your attention Zina: Sure not problem ticket #****180558287X : how do i do that? it only shows the history from 9/1810 and on Zina: I can only see what we see here as well ticket # ****180558287X : so that's it, basically if there's more it wouldn't matter beacause the computer don't go back that for ticket # ****180558287X : far Zina: Thank you for waiting. I'll be with you in just a moment. Zina: Is there anything else I can help you with? ticket #****180558287X : as you can see here the computer is wrong and since it's wrong, I know there's more and that not fair that since I didn't catch it then it's too late now. ticket #****180558287X : there has to be a way to see all of my history Zina: Thank you for waiting. I'll be with you in just a moment. Zina: I do not know how far you can go in your account, unfortunately I can not see that Zina: At this time we are going to have to terminate this chat to help the next customer. We thank you for your time and understanding. ticket #****180558287X : no i'm not done ticket # ****180558287X : I would like the 500points sweepstakes reverse plus I will post this chat on my forum so everybody has a heads up with how vipplan works Zina: Your sweepstake has bene cancelled Zina: Is there anything else I can help you with? ticket #****180558287X : ty nope apparently there's nothing else you can do for this situation, but I would like to speak to a supervisor so I know they are aware of this situation Zina: Unfortunately my manage is not at his desk right now, but you are welcome to send him an e-mail at support@vipplan.com ticket #****180558287X : great I will send him a copy of this chat TY Zina: Thank you Zina: Is there anything else I can help you with? ticket # ****180558287X : no ty, your manager will be hearing about this situtation Zina: That is a good decision, have a great day Zina: Thank you for chatting. 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    Last edited by a moderator: Oct 26, 2014

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