mona casino......slow pay/no pay

[milkman]

2 months ago i played the free 10$ chip this site gives to new sign ups. i won big time with this chip but could only cash 150$. i tried to withdraw and it got delayed so they said i could cancel it and play it and win up to 250$. that i did. now my withdrwal is 231$ and has been pending over a month now. walter k sent me an email this week saying that it would be sent monday after they had payment processor problems. i thought i'd research this site a little so i went to askgamblers.com and found out that several other players have had they same problem. between mona and rome casino (sister site) i found several complaints. if u deposit at these sites beware that they are SLOW PAY

 

[Mben]

mlkmn, I let the rep know you that you got tired of waiting and posted this. She has the link so she can see that it is now public knowledge.-- Edited by Mben on Saturday 14th of July 2012 04:41:07 PM

 

[milkman]

ok thx.... i also put a complaint at askgamblers.com. seems that group has alot of complaints there. especially mona casino

 

[milkman]

mlkmn5029 wrote: ok thx.... i also put a complaint at askgamblers.com. seems that group has alot of complaints there. especially mona casino

 it is still under review. should show up monday. the was another complaint there that showed up in last week. its almost identical to mine

 

[davidkohcg]

mlkmn5029You are not alone. I also have problem with this group of casino.I have pm Mben & she is still solving for me.I will post detail here if thing can not resolve.My advise is don't reverse your cashout again.The casino is trying to make you lose back everything so that they don't need to pay.The casino is voiding their own terms & conditons by delay or not paying in time.I also read the complaint at askgamblers.com.They did pay the player after the complaint but not in full by telling him due to moneybooker processing fee they remove euro 25 from the cashout.The player only receive euro 125.Moneybooker do not allow casino to charge processing fee in their terms & conditons but the player did not persuade this matter.I ready to complaint to FSA with all the corresponding email if problem is not resolve.When more player complaint to FSA. FSA will bring down their payment processor that what happen to Tilt Poker .Good luck!

 

[milkman]

i think rome casino is in this group too, a sister site. they had 18 complaints

 

[davidkohcg]

These are the casino belong to Rome partner group:Rome Casino Diceland CasinoDiamond VIP CasinoMona CasinoGrand Luxe Casino Topaze CasinoAll these casinos have delay payments problem.

 

[Noahromepartners]

Hi There,My name is Noah, and I a cs rep for Rome Partners.mlkmn5029 - I don't know if we've spoken before, but I'd like to investigate your complaint if you can send me your casino account details to: noah@romepartners.comDavid, we've spoken these past few days, I've explained the fees to you and you sent me an email over the weekend, this I'm checking on Monday as the finance office opens. Kind Regards,Noah

 

[omeg]

Hi Noah:Just wanted to welcome you to our forum, and let you know we appreciate you stopping in for our members.                                                                           Pam

 

[Mben]

Hello Noah, Thank you for your concern for both of these players/members. I will leave their issues in your good hands now. Michele

 

[milkman]

got an email today saying it was sent.....not in my bank yet

 

[davidkohcg]

Let us know how long it take & how much you receive?

 

[milkman]

sho nuff, i will

 

[milkman]

they only sent me 150.00 it was approved for 231.00 looks like i got shorted 81 dollars

 

[Mben]

mlkmn5029 wrote: they only sent me 150.00 it was approved for 231.00 looks like i got shorted 81 dollars

Were there fees associated with the cashout? Was there a max cashout amount on the free chip? I am going to assume that you will ask their finance dept and I don't need to step in for part two of your cashout issue?And plus, Noah is on board. Maybe he can look into the shorted cash for you. 

 

[milkman]

will email them and let u know soon

 

[Noahromepartners]

Hey there,I'm sorry, mlkmn5029 and Mben, I haven't figured out how to get notices about new posts Thank you very much and I look forward to helping in any way I can.mkjmn I will check for you but that is, as Mben said, a matter of fees and also bonus removed. You won off a bonus and the bonuses are non-withdrawble. So you need to have that in mind when calculating, plus fees.I will check to verify.Kind Regards,Noah

 

[Mben]

Noahromepartners wrote: Hey there,I'm sorry, mlkmn5029 and Mben, I haven't figured out how to get notices about new posts Thank you very much and I look forward to helping in any way I can.mkjmn I will check for you but that is, as Mben said, a matter of fees and also bonus removed. You won off a bonus and the bonuses are non-withdrawble. So you need to have that in mind when calculating, plus fees.I will check to verify.Kind Regards,Noah

Hi Noah, Scroll to the top of this thread and you should see a button that says subscribe . You will get an email notification sent to the address you used to sign up at the forum with whenever there is a new reply. When you feel it's time, you can then turn off the subscription notice from your profile, left hand column. Click subscriptions and then choose to unsubscribe . Hope this helps! 

-- Edited by Mben on Tuesday 17th of July 2012 05:15:11 PM

 

[Noahromepartners]

oh that's easy! (feeling dumb) thank you Mben!

 

[Noahromepartners]

Hi mlk,As I wrote to you just now, regarding the 150 - You won off a free chip, all free bonuses have a max withdrawal amount of 150 (according to our terms). The casino waved fees for the withdrawal so you got exactly 150.Kind Regards,Noah

 

[davidkohcg]

Noah,What about my case? I withdraw 175 euro. You tell me my max withdrawal is 150 euro. I receive only 113 euro to moneybooker. Your finance remove 10 from 150 euro & charge me 27 euro for proccessing fee.

 

[Noahromepartners]

Hey David,I'll have an answer for you today, however we do state that there may be a processing fee for any method.Kind Regards,Naoh

 

[Mben]

Noahromepartners wrote: oh that's easy! (feeling dumb) thank you Mben!

You're welcome! I've been here for 5 years and had to walk through the steps myself rather than spew them off from the top of my head, so don't feel bad, Noah. lol