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Monarchs & Tropicana cashing out

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by SKYWING, Aug 6, 2014.

  1. SKYWING

    SKYWING NEW MEMBER

    Hi, just a quick questions on these 2 casinos cashing out time frame, I played on a NDB and made the WR on both casinos and have verified my identity already with approval from both of them but it has been almost a month since the verification were done and withdrawal were made and I have sent in many emails to their supports but no reply, does it take several months to make a simple cashout of $150 at these 2 casinos? If so I won't play there for sure
  2. Jewels

    Jewels WELL KNOWN MEMBER

    Welcome to the forum Skywing! No, it shouldn't take that long especially with you already being verified. Please give us your your information for both casinos and Mben will see what she can do. Sorry you are having to deal with this. Hopefully, we can get it taken care of for you.
  3. Mben

    Mben No Deposit Forum Admin Staff Member

    Here are a couple of threads in regards to these 2 casinos' sister sites. The group seems to be having big issues.<a href="http://www.nodepositforum.com/t57933658/atlantis-gold-casino-still-pending-after-11-days/" >http://www.nodepositforum.com/t57933658/atlantis-gold-casino-still-pending-after-11-days/</a><a href="http://www.nodepositforum.com/t58160804/i-am-so-upset-at-atlantis-gold-and-need-help/" >http://www.nodepositforum.com/t58160804/i-am-so-upset-at-atlantis-gold-and-need-help/</a>Leave me your login and I'll email the rep for you also, SKYWING.
  4. SKYWING

    SKYWING NEW MEMBER

    Thank you all for helping me out with this issue, my log in for monarch is burt and tropicana is burt147
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    SKYWING, Your logins have been sent to the rep. She is going to hate walking into the office tomorrow seeing that now there are 4 casino accounts she needs to get me answers for. "
    This is beyond ridiculous now!
  6. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep replied overnight that she is waiting for Operations still and that she is in constant follow up with them to have this resolved. Rest assured that they'll be handled accordingly. "
    I have suggested to Belgamo (our forum administrator) that we suspend their group for the time being until all payout issues are resolved. I don't feel comfortable at all promoting them if they cannot pay their customers."
    As soon as I hear more, I will let you know.
  7. SKYWING

    SKYWING NEW MEMBER

    Thank you very much mben I'll wait for good news from you :D
  8. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep replied that a cashout was heading to the processor soon and I am confirming with her that it is your cashout and which casino. The email was very vague. To vague for me to even guess which player she was talking about. I'll get back to you about it.
  9. SKYWING

    SKYWING NEW MEMBER

    I just got an email from monarch here it is:"
    "
    Good day! I hope this email finds you well. "
    We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. "
    "
    will update you when the payment arrives in my netteller account :D
  10. nicomeit

    nicomeit WELL KNOWN MEMBER

    I never got my payment from Monarchs either from months ago ...
  11. Mben

    Mben No Deposit Forum Admin Staff Member

    That is the reply I received from the rep ... we are on the same page.:thumbsup:please do let us know when your winnings hit your Neteller.
  12. SKYWING

    SKYWING NEW MEMBER

    Hi just to update you guys on the issue, i just checked my tropicana gold and monarchs accounts and the withdrawal status is now authorized and last update was on 8/13/2014 at 3:44 am and 8/11/2014 at 5:00 am, so next stage is to wait for the status to go from authorized to processed right? Sorry I'm new at this I never made a cashout from these casinos before cuz at verajohn it only takes 3 hours for a cashout to be made and gclub only takes 15 mins, so i'm quite surprised that other casinos take like days to weeks to months to make a withdrawal, it just blows my mind, but i guess i have to bear with it if i want to be on the international level right? Btw I'm from Thailand and my friend recommended this forum to me, I have been following the forum for quite sometimes now, great info and best exclusive offers, I'd contribute more to the community if I get the chance to. Thank you for constantly update on the issue, hope it gets resolved soon, finger crossed ^^b
  13. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks for the update, SKYWING. "
    I suppose if you can cash out at a casino in just 15 minutes versus days and weeks, waiting one day for the winnings would seem like forever. lol And being that you are overseas, you have so many casinos to choose from that USA players can't play at. Nice to know you play at those that pay lightning fast. Lucky duck! "
    Glad your friend turned you on to NDF and looking forward to seeing around the forum!
  14. Mben

    Mben No Deposit Forum Admin Staff Member

    SKYWING, please be sure to let me know when your money hits your Neteller. "
    That way I can clean my plate off. "
    Thanks!
  15. SKYWING

    SKYWING NEW MEMBER

    I sure will, unfortunately the status of the withdrawal in both casinos are still authorized and hasnt change, and i havent heard from either casinos as well, but if theres an update i will be sure to post it asap
  16. SKYWING

    SKYWING NEW MEMBER

    Still no words from either casinos.....
  17. Sookie

    Sookie Mother of Cats

    Sorry to hear that SKYWING. Mben won't be in today but should be here tomorrow or the next day. I will direct her to your post as soon as she gets back. Thanks for your patience.
  18. Mben

    Mben No Deposit Forum Admin Staff Member

    Sent this to the rep today ... Our member who had cashouts at Tropica and Monarch's to his Neteller still has not see his money. Can you check this for me?<table frame="void" rules="none" cellspacing="0"><big>burt </big> <big>Monarch</big> <big>Approximately 7/12/14</big> <big></big><big></big> <big></big> <big></big> <big></big> <big>burt147 </big> <big>Tropicana Gold</big> <big>Approximately 7/12/14</big>  This was the email the player received on August 13 ... 13 days ago and still nothing.On Wed, Aug 13, 2014 at 10:00 AM, <br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Dear XXX,  <br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Good day! I hope this email finds you well.  <br style="color:#222222;font-family:arial, sans-serif; " />We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. <br style="color:#222222;font-family:arial, sans-serif; " />For more information on our promotions, please visit this links :  <br style="color:#222222;font-family:arial, sans-serif; " /><a href="http://www.monarchsonlinecasino.com/promotion.php" >http://www.monarchsonlinecasino.com/promotion.php</a><br style="color:#222222;font-family:arial, sans-serif; " /><a href="http://tropicanagoldcasino.com/promotions.php" >http://tropicanagoldcasino.com/promotions.php</a><br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Best regards,  <br style="color:#222222;font-family:arial, sans-serif; " />Jana Hernandez <br style="color:#222222;font-family:arial, sans-serif; " />Finance Team
    Last edited by a moderator: Oct 26, 2014
  19. SKYWING

    SKYWING NEW MEMBER

    Finally it has been paid! Thank you so much everyone for the help and support! now i can pay my rent that has been over due for months lol"
    "
    Dear Burt, "
    "
    Good day! Kindly refer to Transaction ID xx24090xx8881xx"
    for the Neteller Payment. Let us know if you have other "
    questions or concerns. "
    "
    --"
    "
    Best regards, "
    Jana Hernandez"
    Finance Team
  20. Sookie

    Sookie Mother of Cats

     Yay SKYWING!! That is good news. Congratulations on your winnings!Now,...go pay your rent! :thumb:
  21. Mben

    Mben No Deposit Forum Admin Staff Member

    Great news, SKYWALKER!"
    The rep emailed me overnight that they were just about to send the email letting you know your payments had been sent."
    I am glad everyone is now paid and we can move forward. :)
  22. SKYWING

    SKYWING NEW MEMBER

    this outcome wouldnt be possible without you guys help, thank you once again! I now wont be evicted and can have my faith restored in these 2 casinos
  23. nicomeit

    nicomeit WELL KNOWN MEMBER

    Monarchs ripped me off too. They are terrible. Withdrawal request approved and etc back in March! Havent heard from them since July 10. They ignore my emails calls chat sessions.

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