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new computer

Sookie

WELL KNOWN MEMBER
Is it blocking you from playing casinos you already have downloaded? Or is it preventing you from downloading new ones?

If it is not letting you download a casino, you can start by turning off your anti-virus protection during the download.
 

penny23

MEMBER
After I download the casino and go to banking and exit out of banking back to the casino to play It's says no connection
 
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Sookie

WELL KNOWN MEMBER
Ok, lets see... what casino are you playing at? Are you able to contact support and ask if they are doing any maintenance or having any technical problems?
 

penny23

MEMBER
Uptown Aces Casino,but I think the anti virus protection is the problem like you said earlier I will try turning it off. All the casino I download is perfect,but when I go to banking and back to the casino to play is the problem .It happened to me yesterday at slotastic, Uptown Aces and Intertop casino
 
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Sookie

WELL KNOWN MEMBER
Yes, the anti-virus is usually the thing that causes problems for some, especially with RTG casinos, though it's usually with the downloads.

Let me know if that fixes it for you penny.
 

Sookie

WELL KNOWN MEMBER
Good thinking kk, I forgot about that. Though I'm a little confused why she can get in at all if it is either of our suggestions and only gives her trouble after visiting the cashier. I haven't heard that one til now.
 
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