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New Golden Casino is ridiculous!!!!!!

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by pheapgirl, Feb 24, 2010.

  1. pheapgirl

    pheapgirl Banned

    So I received this!! but when I call to claim it, they told me I didn't qualify because my last deposit was in Nov. of 09. That's BULL !!!! He told me management will overlook my account and if it's approved the bonus will be credited. That's exactly why I have deposited there. todayMystery Bonus awaits you at Golden CasinoView this html email from GoldenCasino.com online | Try our Instant Play Casino.You have been a GoldenCasino.com member since 12/19/2008If you do not wish to receive further emails from goldencasinoemail.com, you can opt-out at any timeGoldenCasino.com Casino Download 24hr Support 1-888-338-7694Woo-Hoo! There's a Free Cash Bonus waiting for you.How much will it be? Contact Customer Support to find out and claim it. No deposit necessary. MYSTERY BONUSCLAIM CODE:VT570 Mystery Bonus - Call to ClaimContact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply. Call 1-888-338-7694 or UseLive Chat Support to Claim Your Bonus This bonus is not credited automatically Contact Customer Support with your Claim Code This bonus can be claimed once on February 24, 2010 The Crown Jewels VIP Rewards Program is also available where applicable
  2. pheapgirl

    pheapgirl Banned

    I meant that's exactly why I haven't deposit there again
  3. rebago

    rebago WELL KNOWN MEMBER

    I agree I have stopped too. They suck!
  4. pheapgirl

    pheapgirl Banned

    Well I tried again but through live chat this time "
    You are now chatting with 'nazlym'"
    "
    nazlym: Thank you for contacting customer care , how may I assist you?"
    "
    you: Hi I received a mystery bonus today that I would lke to claim"
    "
    nazlym: May i please have your full name, date of birth and email address please?"
    "
    you: ***************"
    you: the code is VT570"
    "
    nazlym: Please allow me a few minutes to verify your account."
    "
    you: ty"
    "
    nazlym: Your request has been sent to the crediting department, upon review your account will be credited accordingly. We apologize for any inconvenience or delay"
    "
    nazlym: Is there anything else I may be able to assist you with?"
    "
    you: why is that?"
    "
    nazlym: because there are several requests"""
    "
    you: how long will it take? I only have today to claim this"
    "
    nazlym: about 90 minutes"
    "
    you: so it should be credited in 90 minutes?"
    "
    nazlym: yes"
    "
    you: ok ty"
    "
    nazlym: Thank you for contacting us, have a great day."
    "
    Chat session has been terminated by the site operator."
    "
    Well see about that. I'll update if I receive it or not.
  5. MommyMachine

    MommyMachine A Mommy Machine

    well i hope you get your bonus you deserve it!
  6. pheapgirl

    pheapgirl Banned

    ok so after the second try I got $5 from them.
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    That's good you did end up getting the bonus. But why the conflicting info. I just made the same statement in another thread. "
    "
    You know that if they would answer the question, claim, concern or whatever it may be the first time and correctly, players would not have to call or chat back a 2nd, 3rd or 4th time and tie up their support lines. "
    "
    They are wasting more money manning their support than they are denying valid bonuses just to save a buck!"
    "
    Wow, did I wake up on the wrong side of the bed this morning? LOL

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