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None of the advertised withdrawal methods are actually available? Mermaid's Palace

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by mbr1186, Jan 5, 2014.

  1. mbr1186

    mbr1186 NEW MEMBER

    I attempted to withdraw $400 won after a legitimate credit card deposit with no bonus attached.  Wanting to be sure withdrawal was honored in a timely manner before continuing to play.  Support agents have ben completely unhelpful.  The accounts department is not able to open my pdf attachments of verification docs.  And, none of the advertised withdrawal methods are available.  If they ever follow up and open my verification email, any withdrawal will come from a bank draft, from a bank they can't identify when asked...  How can they be promoted all over these forums and receive reviews stating anything but red flags when they are not meeting their end of the deal at all?  How can I know if a casino is legit and withdrawal is actually available, before depositing and playing?
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    Hi mbr1186 ... welcome to No Deposit Forum! :roll:My replies are above in red.If you want to leave your log in, I'll contact the rep about your withdrawal for you.
  3. mbr1186

    mbr1186 NEW MEMBER

    I attempted to withdraw $400 won after a legitimate credit card deposit with no bonus attached.  Wanting to be sure withdrawal was honored in a timely manner before continuing to play.  Support agents have ben completely unhelpful.  The accounts department is not able to open my pdf attachments of verification docs.  And, none of the advertised withdrawal methods are available.  If they ever follow up and open my verification email, any withdrawal will come from a bank draft, from a bank they can't identify when asked...  How can they be promoted all over these forums and receive reviews stating anything but red flags when they are not meeting their end of the deal at all?  How can I know if a casino is legit and withdrawal is actually available, before depositing and playing?Casino idilovesuzzers Thanks, the Casino id is - ilovesuzzers
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks for your login but isn't the login at BetOnSoft casinos an email address? You can personal message it to  me. <a href="http://www.nodepositforum.com/m786571/profile/" >http://www.nodepositforum.com/m786571/profile/</a>The email is written and just waiting for your email address to be inserted.Thanks!
  5. Mben

    Mben No Deposit Forum Admin Staff Member

    Email sent! Thanks for the correct login. "
    I will get back to you.
  6. Mben

    Mben No Deposit Forum Admin Staff Member

    mbr1186, here is the reply from the rep.Hi Michele thanks or your emailSee below email from our customer service. Payment should then be done very soon.   Regards   Player's withdrawal requirements as well as phone verification was completed last  1/10/2014     <br style="font-family:arial, sans-serif; " clear="none" />As such, withdrawal request is not yet approved. <br style="font-family:arial, sans-serif; " clear="none" />We have also informed player ( via email last 1/3/2014 ) that we are unable to give the bank name since w e deal  with different payment processors and there are restrictions or limitations on check payments on various locations. <br clear="none" /> I hope this clarifies.
    Last edited by a moderator: Oct 26, 2014
  7. mbr1186

    mbr1186 NEW MEMBER

    Thanks for the follow up on this.  I am unsure why they are not able to tell me any of this, or respond to me at all.  The logic regarding disclosure of the bank does not make much sense.  If it is dependant on my location, they should not have any problem identifying it and then the correlating bank.  And, I am by no means discounting or overlooking your help in any way, but I still wonder about their practice of offering withdrawal methods that are not actually available. One final point of interest for anyone considering playing mermaid's palace.  In researching their terms and conditions, I found this detail that I haven't encountered before.- All winnings that arise out of reversed withdrawals are non-withdrawable.  Thanks again for your help.  I'll get back if the withdrawal is completed.
  8. Mben

    Mben No Deposit Forum Admin Staff Member

    mbr, they cannot give out a bank name until the withdrawal is actually processed by the processor. The casino does not know which processor will be dealing with your cashout, they have no way of knowing anything beforehand. You would think AFTER the withdrawal has been processed, the casino should be able to send them an email asking which bank the payment is being drawn on. Does that make sense? "
    I will ask the rep about that nasty term you found. Thanks!"
    And yes, please let me know how your cashout goes from here on out.
  9. Mben

    Mben No Deposit Forum Admin Staff Member

    The rep said that the term was placed for security reasons BUT it is not followed internally. He is finding out, from within, if the term should be in their T's and C's. Thanks for pointing it out, mrb. Without you, this would never have been looked at and could defiantly be a deterrent for players.
  10. mbr1186

    mbr1186 NEW MEMBER

    Thanks again for all of your assistance. Just a brief update.  I haven't heard anything from this casino since Jan. 14, when they sent this message- Thank you for your email.Your withdrawal request has been forwarded to our processor.A separate email will be sent to you on status of it.Rest assured that we take withdrawal requests seriously.Sincerely,Amanda Anderson Accounts Analyst  Although I have replied to this message and cc'd their other support email, no response or status update.
    Last edited by a moderator: Oct 26, 2014
  11. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks for the update. Sending to the rep now.
  12. Mben

    Mben No Deposit Forum Admin Staff Member

    mbr, here is the latest ..."
    Player's cashout has been approved. "
    This will be included for today's check payment file."
    Tracking number will be sent to player as soon as available.

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