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Ridiculous! Red Stag live support can't tell me what $ is left on playthrough.

Discussion in 'GENERAL DISCUSSION' started by jumboscampi, Jun 3, 2016.

  1. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Hello and good morning!

    I made a deposit this morning of $25 into Red Stag. They sent an email to me saying "Double down on chaser bonus!" which turned out to be not a double (100%) deposit bonus offer, but 50%. Ok, well that's all well and good I guess, deceiving a bit, but, all well and whatever good.

    I got the deposit bonus and I got down to my last $0.20, adjusted my lines from 25 to 20 on Vegas Party and by golly, I got the free spins! So, since I had technically dropped my balance down to $0.00 before getting the free spins (which by the way I ended up getting $10.28 from it - not too bad!) I was wondering if the bonus playthrough had disappeared because the balance had dropped to $0.00. So, I contacted live support to find out how much of it was left, if any, and after several minutes of holding on waiting, she comes back with this message:

    For us to be able to provide you with the accurate information, we need to send the account to review to our Audits Department, they will be sending you an email with all the details and let you know exactly how much do you still need to wager or if there are no wagers left at all.

    I have NEVER seen this happen with any other online casino. I can always get an answer right then and there for that question! And of course some of them have a way to find out for yourself without having to ask them anyway which is nice.

    So, anyway, I guess I just wanted to vent and share this ridiculousness with all of you. Or is it me?

    Have a nice day!

    Leslie
    Mben and Sookie like this.
  2. Sookie

    Sookie Mother of Cats

    Yeah that's wild jumbo, I don't think I've ever had support anywhere tell me that they couldn't tell me how much PT I had left
    :(.

    Let us know if you get the email
    Mben likes this.
  3. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    Will do! And did you catch about that since the balance was technically at $0.00 after I hit spin that I'm thinking that in that moment the playthrough might have disappeared just like it would playing any any playthrough bonus balance down:awesome; would. You know what I mean? That's the only reason I contacted them to begin with. I'll let you know if I hear from them. So far, no go on that. She said it might take 24 freaking hours! I can't believe this place. And another thing, is it me again on this or what, but, they just seem to be kind of stingy to begin with and not so much customer oriented in general. Okey dokey then! I think I feel a little better now that I've vented a bit! lol:dino:
    Mben likes this.
  4. jumboscampi

    jumboscampi WELL KNOWN MEMBER

    LOL! That "Awesome" emoticon in my above post went there by accident! It's going to be THAT kind of day apprarently!
    Mben and Sookie like this.
  5. Sookie

    Sookie Mother of Cats

    :lol:
    Mben likes this.
  6. Sookie

    Sookie Mother of Cats

    I did catch the part about hitting zero before winning on the same spin, unfortunately it stumped me and I would hate to guess :confuse:
    Mben likes this.

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