Hi everyone.It has come to my attention that there has been confusion amongst some players regarding our Cash-Back bonuses, or more specifically, cases where the notification email has been sent to a player but the promotion was not available in the casino cashier for them to claim.What is occurring in these situations is as follows: The system that has been set up to award the bonuses is confirming that these players are eligible for the bonus (ie. they have deposited and lost money that week) and therefore triggering the promotion and sending the email. The problem is, if after doing the calculations, the value of the bonus is $0 (meaning the sum of Deposits - Withdrawals - Promotions, less Player's Wins = $0 or less) then no bonus is added.Unfortunately, presently there is no way for the system in the casino back-end to determine the value of the promotions before they are sent (along with the emails) so by the time the bonus value is determined to be $0 the email has already been sent.We have added a disclaimer to the bottom of the emails explaining to players that if they do not see the Cash-Back bonus in their account this is likely the case, but this is only a temporary solution. Rival is working on developing a way for the back-end to filter through the promotions and only send the notification emails to players whose Cash-Back promotions have a positive value.I apologize for any misunderstandings this has caused. Please be patient with us while we work with Rival to streamline this promotion granting process and hopefully avoid any further confusion. If you have any questions please don't hesitate to contact our VIP Representative, Julia.
