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Ruby Slots Cashout Issue

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by needanswers4211, Oct 5, 2017.

  1. needanswers4211

    needanswers4211 NEW MEMBER

    I won $22,500.00 from Ruby Slots and after sending in documents requested, I get emails saying my payout has been declined. They won't return my calls, the site doesn't load for me. I have deposited so much money in the past few months but they don't want to pay me without explanation it seems.
    PMM likes this.
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    What is your log in at Ruby Slots, needanswers?

    I'll see if I can get a hold of a rep.
    PMM likes this.
  3. PMM

    PMM No Deposit Forum Moderator Staff Member

    Hi needanswers4211!

    Just curious, what is the reason for the decline? Was there any reason given at all?

    We don't deal with Ruby Slots much, at least I don't hear of it much by players.

    With that said, I will leave it up to the admin to reach out to you, if they feel they might be able to do anything for your situation.

    That is why I wanted to know what the reason for the decline was. That will likely be her first thought as well.
    Mben likes this.
  4. needanswers4211

    needanswers4211 NEW MEMBER

    I have called them several times and they keep saying they are so busy and someone will get back to me. The site won't load and they say their servers are down due to the storm in Costa Rica. I have gotten no explanation yet. I did use a bonus coupon but it said no max cashout and no playtthough.
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  5. needanswers4211

    needanswers4211 NEW MEMBER

    A while back I even had someone from their casino call me and take deposits from my card when it wouldn't go through on their site. They gladly took all my deposits but they don't want to pay me my earned winnings.
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  6. needanswers4211

    needanswers4211 NEW MEMBER

    My username is aprilstorm420
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  7. Mben

    Mben No Deposit Forum Admin Staff Member

    Thanks. Let me see what I can find out.
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  8. needanswers4211

    needanswers4211 NEW MEMBER

    Thank you so much for your assistance.
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  9. krystalkitty

    krystalkitty Greedy Gambler

    You can expect slow delayed payments, delayed withdrawal tactics and voided winnings.....There are so many other great RTG's out there. I so hope you get your winnings.
    Mben, PMM and needanswers4211 like this.
  10. needanswers4211

    needanswers4211 NEW MEMBER


    Thank you. I hope I get my winnings too. I'm counting on it actually.
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  11. needanswers4211

    needanswers4211 NEW MEMBER


    Okay so I just got off the phone with a customer service rep and they said once my documents have been reviewed, I should get 100%. I've lost years off my life with worry though and I won't believe it until I see it in my bank.
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  12. Mben

    Mben No Deposit Forum Admin Staff Member

    Ok, that's good you got a hold of them, needanswers.

    Can you let me know once they review the docs and if you have issues after that before I look for the rep? Thanks.

    Oh and hang in there. We all know how you feel. Even with lesser amounts. ;)
    PMM likes this.
  13. needanswers4211

    needanswers4211 NEW MEMBER

    Ok will do :)
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