Ruby Slots keeps declining my payout request. The reason? Missing documentation...even though I've sent the required documentation three times now. After the third decline, I called customer service. Was transferred two times, then when I finally had the attention of an operator, he put me on hold for over 20 minutes, then he acted like he was getting back on the phone with me by saying "ahh..yes Nicole I" but then hung up on me. I stayed on the line because I thought my phone had malfunctioned and ironically, he got back on the line immediately thinking he was answering a new call, but it was me. This guy acted surprised and when I told him he was just talking to me a second ago, he said "no I wasn't" and immediately disconnected me. I had to call back and when I did, I was automatically connected to an answering machine advising me to leave a message. Bottom line, I just want to know what documentation they think I am missing and I would like my payout request to be processed. I wish I knew where their office was located so I could pay them a visit in person. This is so frustrating. Anyone know a manager number I can call or any tactics to use in order to get this resolved? Any help or suggestions would be great.