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SLOTS JUNGLE CASINO SERVICE - ISSUE SETTLED

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by bsilva028, Jul 15, 2010.

  1. bsilva028

    bsilva028 Banned

    THIS PLAYER IS A TRUE BONUS ABUSER!!!!   SEE THIRD POST BELOW FOR FULL INTERACTION BETWEEN HIM AND THE CASINO. HOW HE THREATENS TO BADMOUTH THEM, BASICALLY ITS LIKE HE"S TRYING TO BLACKMAIL THEM. WHEN HE SIMPLY IS NOT FOLLOWING THE RULES. BELGAMOa beggining bad experience for the new rtg casino slots jungle i created the account from here i received the bonus without problems i win i made the withdraw of the $100 in the faxback form says 1 utility bill and all the documents as you can check here http://www.slotsjungle.com/FStore/doc/Slots-Jungle-Faxback-Form.pdf i sent everything and i receveid today an answer saying from johnny@slotsjungle.com to 23.bruno@gmail.com date Thu, Jul 15, 2010 at 6:34 AM subject SJ Finance hide details 6:34 AM (3 hours ago) Dear Bruno, Thank you for sending in your faxback form. Unfortunately your forms cannot be approved at this time as you have left off some important information. Please send in copies of the following, and I will happily approve your faxback form. -1 additional utility bill (You sent 1 but we require 2) Additionally, before you can make a withdrawal request you need to have made at least 1 deposit into your casino account and played it. Kind Regards Johnny Wilson Slots Jungle Finance what this means? in the site it has one utility bill in the e-mail they ask by 2 and by a deposite PLAYED !!!!!!!!! heres the conversation with the live support Please wait for a site operator to respond. You are now chatting with 'Casino Support' Casino Support: Welcome to Slots Jungle, how may I assist you? BRUNO SILVA: hi i have an account in slots jungle created at 2 days ago BRUNO SILVA: through a link wiht a free bonus BRUNO SILVA: i created the account i received the bonus and i won, i tryed to withdraw i have sent all the documents that are asking in the site BRUNO SILVA: my documents and 1 utility bill thats what is asking in the site BRUNO SILVA: i sent them all and today i received an answer asking by another utility bill? BRUNO SILVA: and asking by a deposit?? BRUNO SILVA: why? BRUNO SILVA: i will not make any deposit until i receive the winnings and for a new casino you are beggining very bad, so, before someone deposite here i have already posted my BAD EXPERIENCE HERE BRUNO SILVA: checck it http://www.nodepositforum.com/index.spark?aBID=89469&p=3&topicID=37072068 Casino Support: One moment please. BRUNO SILVA: ok BRUNO SILVA: my account is bsilva028 e-mail 23.bruno@gmail.com Casino Support: Bruno BRUNO SILVA: yes... Casino Support: you cannot withdraw from the casino Casino Support: without making a deposit Casino Support: so what you will have to do is fill out a COMPLETE faxback from Casino Support: form* Casino Support: make a deposit, and wager it through BRUNO SILVA: i have sent a complet FAXBACK FORM Casino Support: and then you will be able to make your withdrawal request BRUNO SILVA: by what is asking on the site BRUNO SILVA: in the site is asking by BRUNO SILVA: A Recent Utility Bill (Gas Water Electric Phone) Full bill, not just the envelope. BRUNO SILVA: s asking by one, THE ANSWER TODAY AS ASKING BY ANOTHER ONE??? BRUNO SILVA: thats a bad beggining, lying to the customers Casino Support: Bruno we do not lie to the players Casino Support: everything is clearly outlined on the terms and conditions BRUNO SILVA: no? tell me only this BRUNO SILVA: IN YOU SITE YOU ARE ASKING BY ONE UTILITY BILL BRUNO SILVA: johnny@slotsjungle.com asked me by another !!!!!!! BRUNO SILVA: in the forum you have $20 free no deposite bonus BRUNO SILVA: now you are asking by a deposite BRUNO SILVA: sorry but, IN RTG CASINOS i can only deposite after made a withdraw to verify that you are a trusted RTG casino BRUNO SILVA: now another thing, i tried to withdraw now and it appears me this message You must have a faxback form on file to perform a transaction - please contact customer service Casino Support: i will copy from the faxback form Casino Support: Two of the following documents: Casino Support: A Recent Utility Bill (Gas Water Electric Phone) Full bill, not just the envelope BRUNO SILVA: and i received now another answer from the support saying Casino Support: A Recent Bank Statement or Voided Check BRUNO SILVA: johnny@slotsjungle.com to me show details 9:40 AM (13 minutes ago) Dear Bruno Thank you for sending in the additional bill. Everything is now in place, however as I stated before a deposit does need to be made and played before any withdrawal can happen. Kind Regards Johnny Wilson Slots Jungle Finance Casino Support: yes those are the terms of the withdrawal BRUNO SILVA: I WILL NOT SENT THE NUMBER OF MY ACCOUNT TO YOU Casino Support: if you want to withdraw using neteller then you have to make a deposit using that payment method Casino Support: and then wager it through Casino Support: then you can wtihdraw BRUNO SILVA: so bank statment or check is out of it Casino Support: ok we dont expect that if youre going to use neteller Casino Support: you MUST make a deposit Casino Support: in order to withdraw BRUNO SILVA: and i cant make a deposite because i dont have the sure that you will paid me Casino Support: Bruno we cannot payout to a player who has never made a deposit BRUNO SILVA: you say that you paid me and i say that, do that and i will make a deposite in the same day for sure BRUNO SILVA: excuse me you are being promoted in this site http://www.nodepositforum.com/index.spark?aBID=89469&p=3&topicID=37050781 WITH $20 NO DEPOSIT BONUS BRUNO SILVA: SO IF ITS NO DEPOSIT ITS NO DEPOSIT BRUNO SILVA: BUT YOU WILL GET OUT OF THE SITE SOON ENOUGH BRUNO SILVA: because this topic its been viewing by more than 1000 players so you will lose more than 1000 depositors BRUNO SILVA: check it yourself BRUNO SILVA: http://www.nodepositforum.com/index.spark?aBID=89469&p=3&topicID=37072068 Casino Support: it is not possible to make a withdrawal from the casino unless you deposit, the deposit verities your information, ensures you are really who you say you are, otherwise we cannot know if the system was hacked Casino Support: that is the way it works Casino Support: when you signed up you agreed to the terms and conditions Casino Support: and you just WON on a no deposit bonus Casino Support: we have to take measures to protect ourselves as well so we require a deposit Casino Support: if you do not want to deposit, then you will not be able to withdraw your winnings BRUNO SILVA: ok, send me the copy if this conversation to my e-mail BRUNO SILVA: it will be posted there too __________________ bruno silva -- Edited by Mben on Thursday 15th of July 2010 03:07:45 PM-- Edited by belgamo on Thursday 15th of July 2010 04:37:26 PM
    Last edited by a moderator: Oct 23, 2014
  2. belgamo

    belgamo No Deposit Forum Founder

    RE: SLOTS JUNGLE CASINO SERVICE

    There's no tricky or deceit going on with the casino, they are simply telling you EXACTLY waht is in the terms and conditions. If you unwilling to make that deposit, then you can't blame the casino. Its cleared posted on the website that at least one deposit must be made.To anyone who wins on the free chip and wants to withdraw:YOU MUST MAKE A DEPOSIT, BUT YOU CAN CASHOUT IMMEDIATLY AFTERWORDS Utility Bills can include things such as bank staements, credit card statements, insurance bills, etc, but you will need to Supply two different items. All must be no older than 2 months.  Below is the casinos Terms and conditions, I have highlighted in red IMPORTANT PARTS.<table cellspacing="10" ><ul class="terms"> SlotsJungle   is owned and operated by RegalBar Ltd, a registered company by the government of UK. SlotsJungle   is restricted to individuals of legal age who are residents of jurisdictions where the use of  SlotsJungle   and its games ("Games") is not prohibited by law. All  SlotsJungle games are void where prohibited by law. Minors are strictly forbidden to play. Furthermore the Player does not find the Games of the Web site to be offensive, objectionable, unfair, nor indecent.User will use the software application to gamble on the Internet for his own private personal use only and not for any business use, or use by others. Commercial use of SlotsJungle Casino   is strictly prohibited.The SlotsJungle  Casino   is a real money casino. Therefore all players’ winnings and losses are in a real currency depending on the selected currency of the player account. Players wishing to play the games for fun can open a free games account. The Player accepts all outcomes of game results as received in the client application from  SlotsJungle   game server. The Player fully accepts and agrees that software random number generator will determine the outcome of the gamesAll casino games are monitored by  SlotsJungle   at all times. As a result  SlotsJungle   has the ability to track and review each hand/roll/slot pull/spin for each player and game offered.Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game again. If the player becomes disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If the Casino's server did not receive the player's bet, the player's balance will not have been reduced and the player will see the result of the previous bet. SlotsJungle   makes every effort to ensure the full protection of its customers. However, certain unforeseen events are beyond the control of  SlotsJungle . In the event of a disconnection for any reason whatsoever between the player and the casino,  SlotsJungle shall not be held liable for any losses which may result therefrom. The balance of a player’s account shall at all times be as recorded on the SlotsJungle  Casino games   server.All disputes should be forwarded to  SlotsJungle   by email within one (1) hour of the disputed event.  SlotsJungle   will answer all customers within 2 business days. In the event of a dispute, all decisions made by the casino will be final.By using the  SlotsJungle   software, players agree to be bound by the following:players shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of a player's; (a) entry, use, or reuse of the website, (b) use of any materials at the website, (c) entry, use, or reuse of the Casino Server, (d) participation in the Game, or, (e) the acceptance of any prize.Players shall not participate in the Games, open, use or reuse an account, enter the Web site, or the Casino, nor accept any prize if the player does not fully understand, agree to, become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein and as such rules, regulations, terms and conditions may change from time to time. Players shall periodically review the Terms and Conditions posted at this website at a rate of at least once a month.Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one account.Should a member give away, share or lose his account number and/or password SlotsJungle   will not be held liable for any claims that may result from, or regarding that account. Members are solely responsible for their account transactions and should keep their account information strictly confidential.Personal identity and details of all members will remain confidential.  SlotsJungle   will not report the wagering history of any member.Players are solely responsible for any applicable taxes on any winnings or prizes collected from  SlotsJungle . SlotsJungle   reserves the right, in its sole discretion and without notifying its players, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.By accepting any winnings or prizes from  SlotsJungle , players consent to the use of their name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made void. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be void.All withdrawals are paid in installments of up to $3,000. This is determined according to player class. Withdrawal approval time can take up to 4 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.Players are required to make a least one deposit before being able to withdraw funds from their casino account. SlotsJungle   reserves the right to withhold play and/or payment: (a) from any party that SlotsJungle   deems as fraudulent or false. (b) If you are found cheating or if it is determined by  SlotsJungle   that you have used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play. (c) The source of the funds used by User for gambling on the Internet through the application of the software is not illegalAny form of collusion/syndicate play is also prohibited. SlotsJungle   may assess service charges to any account for services rendered to any fraudulent account.  SlotsJungle   requires any deposit to be turned over at least once prior to withdrawal. SlotsJungle   reserves the right to cancel a player’s membership at any time without notice. Any balance in your account will be immediately credited back to your personal account. In addition,  SlotsJungle   reserves the discretional right to void any winnings and withhold any balance in a player’s Casino account under any of the following circumstances:If you do not log onto your Casino account for a period of 180 days, any balance in your account will be placed under review, subject to additional information being obtained by SlotsJungle . (Balances may be zeroed or accounts closed). If there is evidence to suggest that a player has more than one active account for the Casino;If the name on a player’s casino account does not match the name on the credit card(s) used to make purchases in the casino account;If the name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit;If a player participates in a Casino promotion and cashes-in before fulfilling the requirements of that particular promotion;If a player provides incorrect or misleading registration information;If a player is not of legal age;If a player resides in a jurisdiction where participation in the Game is prohibited by law;If a player has permitted (intentionally or unintentionally) anyone else to play using his casino account;If a player has not played at the Casino on an individual basis for personal entertainment only (that is, has played in a professional sense or together with other player(s) as part of a club, group, etc.);If a player has reversed or charged back any of his purchases in his casino account;If a player is found cheating or if it is determined by  SlotsJungle   that he has used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play.Customers are reminded to print a copy of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconceptions at a later time. SlotsJungle   reserves the right to make final decision on transaction methods.  SlotsJungle may decide what constitutes a qualified transaction on a per transaction basis. Players agree that they may not make claim to entitlement at any time. SlotsJungle   reserves the right to change this agreement from time to time, whenever a need arises. Although we will try to inform players of any changes when they occur, please note that each player is responsible for reviewing the website, the Terms and Conditions, help file, etc. on a regular basis.  SlotsJungle   reserves the right to modify any rules or cancel promotions at its discretion.Employees of the Company and members of the immediate families of each are not eligible to register as a player at any  SlotsJungle   property and/or participate in any gaming at the Casino. Promotional Terms and Conditions:</h2><ul class="terms">One Bonus amount/account per customer/household/shared computer/shared IP address.New accounts (New player accounts) are defined as accounts that are opened by new players who have never at any stage opened an account at  SlotsJungle   before.Bonuses pertaining to new accounts are bonuses on a player’s first deposit made into his SlotsJungle   account. SlotsJungle   can at any time run different promotions for new accounts. Only one new player promotion coupon can be redeemed per new player account.Promotions are for a limited time only and  SlotsJungle   reserves the right to terminate any promotion at any time without prior notice.Promotions may not be combined, unless otherwise specified. SlotsJungle   reserves the right to request further documentation and/or withhold bonus amounts. To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number. Unless otherwise stated, offers do not apply to  Craps ,  Roulette ,  Blackjack , Sic Bo, Baccarat , Poker and War.Wagering on restricted games will not count towards the fulfillment of the wagering requirements and will void all winnings won on this promotion.Any free money given without requiring a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given; max cash out = $250 (Random Jackpots are also included).Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give  SlotsJungle   management the discretionary right to take the following action against such abusers: All balances/cash outs shall be considered null and void. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be precluded from receiving further promotional offers at the casino.Bonuses are made available on a regular basis at  SlotsJungle . These are offered as a reward to all our regular and loyal players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. Should a player not wish to partake in any free money offer, they are advised to email support@SlotsJungle.com immediately to have such monies removed. The removal of monies will be confirmed by return mail.
    Last edited by a moderator: Oct 26, 2014
  3. belgamo

    belgamo No Deposit Forum Founder

    SLOTS JUNGLE CASINO SERVICE

    This member has been banned, as he is CLEARY a bonus abuser, with no intentions of depositing. You can see in the emails below, how he is threatening and trying to blackmail the casino. Some of you may wonder why sometimes so much info is required to withdraw, well it players like this! They do nothing but play on freechips, most likely have multiple accounts and when they finally get lucky and meet the WR they try to cashout. Seems to me if you have make a $20 deposit, that you can withdraw immediatly, to get the $100 plus your $20 back why the heck would you not??????--Forwarded Message Attachment--From: 23.bruno@gmail.comTo: johnny@slotsjungle.comSubject: Re: SJ FinanceDate: Thu, 15 Jul 2010 12:30:51 +0300so you chance your mind to let me make a withdraw?i am sthill in time to delete the post if i withdraw sucefullyOn Thu, Jul 15, 2010 at 10:02 AM, Bruno Silva &lt;23.bruno@gmail.com &gt; wrote:<blockquote class="ecxecxgmail_quote" style="padding-left: 1ex;">check it by your self heres the link <a href="http://www.nodepositforum.com/index.spark" >http://www.nodepositforum.com/index.spark </a>On Thu, Jul 15, 2010 at 6:34 AM, &lt;johnny@slotsjungle.com &gt; wrote: <blockquote class="ecxecxgmail_quote" style="padding-left: 1ex;">Dear Bruno, Thank you for sending in your faxback form. Unfortunately your forms cannot be approved at this time as you have left off some important information. Please send in copies of the following, and I will happily approve your faxback form. -          1 additional utility bill (You sent 1 but we require 2) Additionally, before you can make a withdrawal request you need to have made at least 1 deposit into your casino account and played it.  Kind Regards Johnny Wilson Slots Jungle Finance Support@slotsjungle.com UNITED STATES Toll-free: 1-877-738-7064 • CANADA Toll-Free: 1-888-811-4090 UNITED KINGDOM Toll-free: 0808-234-3804 • FAX : 1-866-341-0961   [/QUOTE] [/QUOTE] --Forwarded Message Attachment--From: 23.bruno@gmail.comTo: johnny@slotsjungle.comSubject: Re: SJ FinanceDate: Thu, 15 Jul 2010 12:02:44 +0300check it by your self heres the link <a href="http://www.nodepositforum.com/index.spark" >http://www.nodepositforum.com/index.spark </a>On Thu, Jul 15, 2010 at 6:34 AM, &lt;johnny@slotsjungle.com &gt; wrote:<blockquote class="ecxecxgmail_quote" style="padding-left: 1ex;">Dear Bruno, Thank you for sending in your faxback form. Unfortunately your forms cannot be approved at this time as you have left off some important information. Please send in copies of the following, and I will happily approve your faxback form. -          1 additional utility bill (You sent 1 but we require 2) Additionally, before you can make a withdrawal request you need to have made at least 1 deposit into your casino account and played it.  Kind Regards Johnny Wilson Slots Jungle Finance Support@slotsjungle.com UNITED STATES Toll-free: 1-877-738-7064 • CANADA Toll-Free: 1-888-811-4090 UNITED KINGDOM Toll-free: 0808-234-3804 • FAX : 1-866-341-0961 [/QUOTE] --Forwarded Message Attachment--From: 23.bruno@gmail.comTo: johnny@slotsjungle.comSubject: Re: SJ FinanceDate: Thu, 15 Jul 2010 12:00:43 +0300in the promotion it was $20 fre NO DEPOSITEso to i make a deposit i mus withdraw 1stbut be carefull you will get out of the site soon enoughcheck it<a href="http://www.nodepositforum.com/index.spark?aBID=89469&p=3&topicID=37072068" >http://www.nodepositforum.com/index.spark?aBID=89469&p=3&topicID=37072068 </a>more than 1000 depositors are viewing the postso you will lose more than 1000 depositorsplayers that deposit but in the RTG casinos must withdraw 1st, and the reasons are in the site tooOn Thu, Jul 15, 2010 at 9:40 AM, &lt;johnny@slotsjungle.com &gt; wrote:<blockquote class="ecxecxgmail_quote" style="padding-left: 1ex;">Dear Bruno   Thank you for sending in the additional bill. Everything is now in place, however as I stated before a deposit does need to be made and played before any withdrawal can happen.   Kind Regards   Johnny Wilson   Slots Jungle Finance Support@slotsjungle.com UNITED STATES Toll-free: 1-877-738-7064 • CANADA Toll-Free: 1-888-811-4090 UNITED KINGDOM Toll-free: 0808-234-3804 • FAX : 1-866-341-0961   From: Bruno Silva [mailto:23.bruno@gmail.com ] Sent: Thursday, July 15, 2010 11:27 AM To: johnny@slotsjungle.com Subject: Re: SJ Finance  there´s another utility billits the 1st casino that is asking me for 2 utility billsbut is atatched nowand the deposit i will made after the withdraw, not before, because i have bad experiences with 6 real time gaming casinosOn Thu, Jul 15, 2010 at 6:34 AM, &lt;johnny@slotsjungle.com &gt; wrote:Dear Bruno, Thank you for sending in your faxback form. Unfortunately your forms cannot be approved at this time as you have left off some important information. Please send in copies of the following, and I will happily approve your faxback form. -          1 additional utility bill (You sent 1 but we require 2) Additionally, before you can make a withdrawal request you need to have made at least 1 deposit into your casino account and played it.  Kind Regards Johnny Wilson Slots Jungle Finance Support@slotsjungle.com UNITED STATES Toll-free: 1-877-738-7064 • CANADA Toll-Free: 1-888-811-4090 UNITED KINGDOM Toll-free: 0808-234-3804 • FAX : 1-866-341-0961 [/QUOTE]
    Last edited by a moderator: Oct 26, 2014
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    RE: SLOTS JUNGLE CASINO SERVICE

    do you want this moved into the public forums?

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