State of confusion ro good ole fashioned runaround!

[vsleepy22]

Hi all!I am new to this online games and have not really had any problems with any of the casinos so far in the way of redeeming free chips. Earlier tonight (not earlier today ), I re-checked my email and found an invitatin to play in a freeroll tournament at Rushmore that would be held this weekend. I logged on to this site and clicked the banner of the casino to take advantage of the exclusive $10 chip. The cashier at the casino returned a message Cannot be redeemed , contact customer support When I contacted the live chat person in the cashier - the agent told me that there is no tournament that it was last weekend! Yet, I just got the email 1-2 hours ago dated 7/17 and immediatley went to work getting here and finding the freechip and downloaded the casino.I went into the tournament sign-up area and sure enough the games are open for registration (not free, or from what I could see), and will begin in about 7 hours!I clicked the chat summons and got another representative who told me that they are getting several inquiries and thay simply have not sent notifications of a tournament this weekend that it is from another casino. So I copied and pasted the email anouncement - and got the same response despite the fact that the Rushmore sender information is there!When I asked her about the $10 chip, she told me that it was an exclusive chip and that I would only be eligible if I downloaded  from the sponsored site (I did, this one!). At that point I was feeling really frustrated and just abruptly ended the chat.Believe me when I say that I appreciate any freechip amount (you know, don't look a gift horse in the mouth, right?), but $10 is really such a small amount in the first place to be trying to play with (hell, it usually takes a $20 just to warm up, for me). My complaint is not the amount of the chip, I am (was) real grateful and looking forward to it because I am on a break for the summer and do not have the means to play much. My complaint is that I downloaded another casino on my computer and for nothing! It really surprized me that they refused to let me have the chip. So now I am really bummed out. 

Thanks for the opportunity to share this with you. Would anyone mind giving me the skinny on the freeroll tournaments? Will the casino registration area say free in the entry fee area or does it show amounts that are present for when the tournaments cost an entry fee? And when does one register for a game? Lastly, how many credits do we typically get to play with and for how long? Thanks again all.

 

[cat034]

first off welcolme to the forum this should be under casino complaints but no worries hun our great mods here will make it as right as rainanyway to your question i posted the free roll but its for depositers only . i deposited to enter and didnt win but i like the rtg tournys if you have any other questions one of the mods or some of the wonderful people here can help have fun and happy spinning again WELCOLME

 

[Mben]

vsleepy22 wrote: When I asked her about the $10 chip, she told me that it was an exclusive chip and that I would only be eligible if I downloaded  from the sponsored site (I did, this one!). At that point I was feeling really frustrated and just abruptly ended the chat.My complaint is that I downloaded another casino on my computer and for nothing! It really surprized me that they refused to let me have the chip. So now I am really bummed out. 

Would anyone mind giving me the skinny on the freeroll tournaments? Will the casino registration area say free in the entry fee area or does it show amounts that are present for when the tournaments cost an entry fee? And when does one register for a game? Lastly, how many credits do we typically get to play with and for how long? Thanks again all.

Hi vsleepy, The only thing I can think of is that you may have visited the Rushmore site from another site rather than the forum and at that point there was a cookie placed in your PC. So when you came back and downloaded from here, you were still tagged under another affiliate. This is all I can think of what happened and am assuming this is what happened.  I believe you cannot play FEE tournaments with free chips so even if you would have gotten the free $10, it would have done you no good. The tournament will list with dollar amounts as to what it costs to enter. A free one will be $0. You can register for the tourney as soon as registration opens. I think before it opens for registration, it will say announced . Click on the tourney, look to the right at the start time and you can tell when it will open for registration. The balance and amount of play time varies from tournament to tournament. I thought they were all 5 minutes long and when I started to play one at Casino Titan the other day because I had a free 5 minutes, it was 10 minutes long and thought Crap! I don't have 10 minutes! but had already started playing it so I had to continue and burned my dinner! LOL JK If you need anything else, just ask.

 

[Mben]

vsleepy22 wrote: When I asked her about the $10 chip, she told me that it was an exclusive chip and that I would only be eligible if I downloaded  from the sponsored site (I did, this one!). At that point I was feeling really frustrated and just abruptly ended the chat.My complaint is that I downloaded another casino on my computer and for nothing! It really surprized me that they refused to let me have the chip. So now I am really bummed out. 

Would anyone mind giving me the skinny on the freeroll tournaments? Will the casino registration area say free in the entry fee area or does it show amounts that are present for when the tournaments cost an entry fee? And when does one register for a game? Lastly, how many credits do we typically get to play with and for how long? Thanks again all.

Hi vsleepy, The only thing I can think of is that you may have visited the Rushmore site from another site rather than the forum and at that point there was a cookie placed in your PC. So when you came back and downloaded from here, you were still tagged under another affiliate. This is all I can think of what happened and am assuming this is what happened. Clear all of your cookies before downloading casinos from the forum to be sure that you get tagged under Belgamo and are eligible for the exclusive offers.  I believe you cannot play FEE tournaments with free chips so even if you would have gotten the free $10, it would have done you no good. The tournament will list with dollar amounts as to what it costs to enter. A free one will be $0. You can register for the tourney as soon as registration opens. I think before it opens for registration, it will say announced . Click on the tourney, look to the right at the start time and you can tell when it will open for registration. The balance and amount of play time varies from tournament to tournament. I thought they were all 5 minutes long and when I started to play one at Casino Titan the other day because I had a free 5 minutes, it was 10 minutes long and thought Crap! I don't have 10 minutes! but had already started playing it so I had to continue and burned my dinner! LOL JK If you need anything else, just ask.

 

[vsleepy22]

Thank you

 

[vsleepy22]

Thank you