Thebes not paying

[boneapart]

Had the misfortune last month to meet playthrough on a free chip from Thebes Casino.Max cashout $100.Made my $25 verification deposit on 27 May 10Docs were approved on 03 June 10A few weeks later still no money.Live chat says up to 15 business days from the day docs were approved.Money should have been there by yesterday. Was then told by live chat to email finance, which I did.24+ hours later no reply. Live chat said they would email them for me. Still no reply!Now live chat says wont have anymore info till next week! Bone.

 

[Sookie]

What method did you request your withdrawal with?

 

[boneapart]

My deposit method (and one of the quickest for me) Netteller.

 

[PSP]

momofmonsters is having the same issue with Thebes - and the dates are nearly identical. I think she is cashing out to eWalletXpress...

 

[Sookie]

Hmmm being in the US im not entirely familiar with Netteller, but i did withdraw $100 from a $10 free chip from a casino in the same group and it was my 1st cash out at any top game casino and i can tell you it took a little over 3 weeks before i got it - so maybe that is the norm for them - but if you didnt get it today i would expect anything to happen before monday since the !5 days they are saying it can take only include business days so if you catch any weekends it can be longer."
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I hope you get it soon though - let us know how it goes"

 

[boneapart]

Cheers for the input guys, will keep you posted as and when anything happens."
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Stay lucky,"
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Bone."

 

[boneapart]

Finally got an email from finance asking for my Netteller account details (as if they havent got this.......used it to deposit!)"
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Now say its going to be Thursday 1st July, thats over 5 weeks since pressing the cashout button!"
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Will have to see if it actually materialises. Not holding breath."
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Worst casino on this planet!"
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Bone.

 

[MommyMachine]

Fingers crossed you get paid soon."
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Good Luck."
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Why are these casinos acting so rogue nowadays."
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I mean even good casinos are going bad.

 

[boneapart]

Finally got payment on 1st July.....phew!"
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Removed all Top Game from pc now, not worth the hassle."
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Cheers guys."
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Bone."
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[Mben]

I'm glad that you finally got paid boneapart."
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It's too bad some of the TG casinos don't have a handle on their withdrawal procedures and make it faster. It is only going to hurt them in the long run.

 

[TopGame Rep]

Hey guys,"
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I'm Oliver, the TopGame forum representative. If you are having any problems with a particular TopGame Casino you can always private message me and I will get in touch with them to find out what is going on. "
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We are aware that some casino's withdrawals may take a little longer than the mentioned 15 business days, however we are currently urging each casino to implement new measures to increase the payout time. We hope that this will work and withdrawals will be sped up but the best way to find out what is happening with your withdrawal is to contact the finance department of the casino and then me if there is no response within 48hours."
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If anyone has any questions, please feel free to message me."
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Oliver Beck"
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[givennsz]

TY Oliver and welcome to the forum

 

[Mben]

TopGame Rep wrote: Hey guys,I'm Oliver, the TopGame forum representative. If you are having any problems with a particular TopGame Casino you can always private message me and I will get in touch with them to find out what is going on.If anyone has any questions, please feel free to message me.Oliver Beck

Hi Oliver, welcome to the No Deposit Forum!  I am very glad to see you here to lend a hand in helping out those who have TG issues.  Please feel free to PM me also, if you need any help on the forum, getting a hold of members, etc. Have a great day, Michele  

 

[unique1555]

when thebes first opened...i got their free bonus....i got it up to $800 or $900...i noticed that one of the machine was malfunctioning and not giving me the correct amount of free spins and i didnt notice this until it had taken hundreds of dollars from me...when I contacted customer support...they keep claimed they were going to ck into it...but when I went to login a couple of days later...they had closed my account and wouldn't answer any of my emails.....i still had money in my account...the machine was definitely malfunctioning...and i DID NOTHING WRONG....i would NEVER trust this casino...nor should U

 

[helwin]

 Hi Oliver, I am having an issue with a TopGame casino , but it's not with Thebes. I have Noah looking into it, and waiting for another response from him. So prepare yourself , as I may throw my dilemna at you anytime now. Maybe you can teach these guys some manners.  helwin

 

[paulecpc]

HAVING PROB.WITH ECHECK,KEEPS SAY TO VERIFY EVERY DEP. SO FAR.WAS VERIFIED ALREADY.TALK TO FINACE,BUT SLOW GETTING IT FIXED.THANKS

 

[helwin]

helwin wrote:  Hi Oliver, I am having an issue with a TopGame casino , but it's not with Thebes. I have Noah looking into it, and waiting for another response from him. So prepare yourself , as I may throw my dilemna at you anytime now. Maybe you can teach these guys some manners.  helwinThey took care of me, no longer an issue. I am just wondering if they ever removed big balance? I would like to play there again sometime.

 

 

[Mben]

helwin wrote: They took care of me, no longer an issue. I am just wondering if they ever removed big balance? I would like to play there again sometime.

Glad you were taken care of helwin!  

 

[Mben]

paulecpc wrote: HAVING PROB.WITH ECHECK,KEEPS SAY TO VERIFY EVERY DEP. SO FAR.WAS VERIFIED ALREADY.TALK TO FINACE,BUT SLOW GETTING IT FIXED.THANKS

This sounds more like a technical issue with the casino, rather than an account specific issue, paulecpc.  Hopefully finance and their tech dept. will fix it soon for ya!