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urgent help for cashout platinum play

Discussion in 'CURRENT CASH OUT AND WITHDRAWAL INFORMATION' started by kilo55, May 11, 2012.

  1. kilo55

    kilo55 NEW MEMBER

    I have deposited with Moneybookers of my daughter I won and don't me paid it winnings  and the deposit have stolen .my daughter gave me permission to do so .may confiscate your winnings in this case? My daughter  also call the casino and not respond and me and she's  chat live with me and no answer so we have reported AAMS because it is an illegal casino in Italy and did not know .We have already reported to aams.it  and that this casino is a scam thank you and sorry for english but used google translate
  2. omeg

    omeg NEW MEMBER

    Hello kilo55:First off, Platinum Play casino is one of the Fortune lounge group of casinos and has the highest integrity and honesty of most casinos around.  With that said, I am afriad that what you did did in fact go against their terms and condtions.If I understand correctly, you used your accout, but your daughters Moneybookers account, and that is not allowed.  You needed to have your own Money bookers account with your own casino account. Also remember it is one casino  account, per household.  If you and your daughter share a house hold, that too is against terms and conditions.I'm afraid they can and did confiscate your winnings.  There is nothing that can be done about that as Terms and conditions for the casino were not followed.Im always sorry to read posts like this, as the money is lost, and there is nothing that can be done.Please be sure to read the terms and conditions carefully next time, and if you ever have any questions, live chat is always available at the casino.I'm sorry I couldnt help.                                                                  Pam 
  3. omeg

    omeg NEW MEMBER

    Also, you mentioned the casino was illegal in Italy yet am I to understand that is where you are from?If you signed up to the casino from a restricted country, you were not allowed to play there in the first place, and had no chance of collecting your winnings if you won.Im sorry.                                                                Pam
  4. kilo55

    kilo55 NEW MEMBER

    thank you for answer but this casino accept italian players but is not legality casino italian another site not legal in italy d not accept italian player but this casino yes
  5. milkman

    milkman WELL KNOWN MEMBER

  6. kilo55

    kilo55 NEW MEMBER

    CIAO PMM2008 SCUSI SE NON PARLO INGLESE MA PLATINUM PLAY MI HA TRUFFATA MI HA RIMBORSATO I 20 EURO E SI è RUBATA I 1800 EURO PERCHè SONO ITALIANA E TI SPIEGO PERCHè LEGGI I LORO TERMINI E CONDIZIONI Dichiaro di essere possessore effettivo e legittimo del denaro puntato al Casinò e/o di essere debitamente e opportunamente autorizzato a utilizzare tale denaro per le finalità sopra riportateVUOL DIR DI ESSERNE POSSESSORE OPPURE AVERE L'AUTORIZZAZIONE E IO L'AVEVO E NON MI HANNO PAGATA ECCO PERCHè GLI STRANIERI STANNO TRUFFANDO GLI ITALIANI MA IO SEGNALO ANCHE QUESTO CASINò.CIAO A TUTTI
  7. omeg

    omeg NEW MEMBER

     Oh my, I'm afraid I'll need a little help reading this. [​IMG] 
    Last edited by a moderator: Oct 23, 2014
  8. omeg

    omeg NEW MEMBER

    I'm so sorry. I tried Google Translate, but it didnt help me to understand the message much better.  I'll keep trying.                                                                   Pam 
  9. Mben

    Mben No Deposit Forum Admin Staff Member

    Here you go Pam ..........HELLO PMM2008 EXCUSE ME IF I DO NOT SPEAK ENGLISH BUT PLATINUM PLAYME MI conned REFUNDED The 20 EUROS AND STOLEN The 1800 is EURO ITALIANAND WHY ARE YOU I explain why READ THEIR TERMS AND CONDITIONSDeclare to be legitimate and real owner of the money bet at the casino and / or to be dulyand properly authorized to use that money for the purposes herein describedDIR HOLDER DOES INTEND TO BE OR HAVE PERMISSION AND I'M NOT AND I HAD The PAID THAT'S WHY THEY ARE CHEATING FOREIGNERS THE ITALIAN BUT I also point CASINò.CIAO THIS TO ALL
    Last edited by a moderator: Oct 23, 2014
  10. kilo55

    kilo55 NEW MEMBER

    HELLO PMM2008 EXCUSE ME IF I DO NOT SPEAK ENGLISH BUT PLATINUM PLAY ME MI conned REFUNDED The 20 EUROS AND STOLEN The 1800 is EURO ITALIAN AND I explain why READ THEIR TERMS AND CONDITIONS  Declare to be legitimate and real owner of the money bet at the casino and / or to be duly and properly authorized to use that money for the purposes herein described j have a permission for deposit this money but this casino cheat me because im italian players and this casinò is a malta
  11. omeg

    omeg NEW MEMBER

    kilo55,I will have Mben send off a note to the rep to see if they can shed some light into this situation for both of us.Could I kindly have your account number at Platinum Play Casino?                                                                                   Pam

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