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Villento wont honor their promotion

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by schorch, Feb 3, 2011.

  1. schorch

    schorch NEW MEMBER

    Villento offered 10% on deposit made on the 2nd. I tried to claim this bonus but was told they wouldnt credit my account.  Here' s the chat: ( half of it... iost the first part) Please wait for a site operator to respond. You are now chatting with 'Karina ' MY USER NAME: tell me where on the email or website that it says i need to claim that promotion at a specific time Karina : You made the deposits during the promotional period however you did not claim the match within the promotional period MY USER NAME: tell me where on the email or website that it says i need to claim that promotion at a specific time Karina : WE have Valentines day Promotions everyday, we cannot compensate for a promotion that expired when there already is another promotion in play! MY USER NAME: are you having someone call me? i know you are wrong about this. there is an ongoing issue when i comes to time zones and claiming the weekend bonus. I make deposits hours after your system changes to monday but because it it sitll sunday here, your customer service has to manually credit my account. MY USER NAME: for my sun MY USER NAME: sunday night deposits. Karina : You can speak to a supervisor who will re-iterate the same thing. The fact that it is the 03rd February today tells you that the offer is no longer valid MY USER NAME: i know. i am not asking about my deposits made any other day but on the 2nd. MY USER NAME: we as players have to strictly follow the terms and conditions of online casinos and for this promotion, NO claim persion is stated. therefor it assumes that the promotion can be claimed anytime. MY USER NAME: of all the microgaming casino accounts that i have, i ONLY have used Villento brand for the past almost 2 years. Please wait while I transfer the chat to 'Sunusha '. You are now chatting with 'Sunusha ' Sunusha : Hi Uri, Sunusha : How may I assist? MY USER NAME: i only made one withdrawal **which i am still waiting for** and i am treated like this. MY USER NAME: schorch: i know. i am not asking about my deposits made any other day but on the 2nd. MY USER NAME: we as players have to strictly follow the terms and conditions of online casinos and for this promotion, NO claim persion is stated. therefor it assumes that the promotion can be claimed anytime. MY USER NAME: of all the microgaming casino accounts that i have, i ONLY have used Villento brand for the past almost 2 years. MY USER NAME: ********I want to claim my 10% bonus for my deposits made on the 2nd and i'm not being helped***** Sunusha : The 10% match period is unfortunately over MY USER NAME: the promotion did not say how and when I was to request the bonus!!!!!!!]"" Sunusha : You have to claim promotions within the match period, im sorry but there is nothing that I can do about it MY USER NAME: yes you can MY USER NAME: it has been done before when the time zone difference closed the system before midnight PST on sundays MY USER NAME: so i know it is possible. Sunusha : is there anything further that I may assist you with? it is unfortunately rather busy at present and I am going to have to end this chat to take another. As mentioned above, the match is over and we cannot credit you with the bonus Sunusha : Enjoy your day :) MY USER NAME: i'm not begging for $10 bonus. i can make a deposit MY USER NAME: it i needed. you are not honoring your promotions MY USER NAME: i have one more question. Sunusha : Yes MY USER NAME: I will be reporting this and possible closing my account. it's rediculous that you would do this over your mistake in not clearing writing the promotion MY USER NAME: My withdrawal from January 22..... MY USER NAME: My bank tells me that although it can take up to 10 business days, it never will take that long. they are asking me to request the tracking number from you for the bank wire. MY USER NAME: can i have that tracking number? Sunusha : Your withdrawal was processed on the 24th January Sunusha : It takes up 5 to 15 working days to reach your bank account Sunusha : Is there anything else that I may assist with ? MY USER NAME: yes. can i have the tracking number? Sunusha : We can only provide the tracking number once the 15 working days are up MY USER NAME: that doesn't make sense. what is the reasoning behind withholding that information. MY USER NAME: ? Sunusha : Uri, the withdrawal is on its way to you ! Sunusha : It takes 5 to 15 working days for EVERYONE MY USER NAME: it is availlable now. why cant you povide the number? MY USER NAME: is there management or the owner i can talk to by phone to discuss my issues. Sunusha : No one else available, Sunusha : I have already informed you what anyone else would inform you Sunusha : Thank you for your time MY USER NAME: your promotions are not clearly defined and that needs to be addressed and corrected Sunusha : I do hope that you have a great day Chat session has been terminated by the site operator. You are not currently in a chat session. You are not currently in a chat session. You are not currently in a chat session. You are not currently in a chat session.
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    schorch, do you have a copy of the email that states the details of the 10% deposit bonus?
  3. schorch

    schorch NEW MEMBER

    Last edited by a moderator: Oct 23, 2014
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    i see the 10% bonus for 2/2/11 and the way I take it is that you would get 10% of your purchases for deposits made that day but even with no exact terms in that little box, I would have assumed that I would have had to claim the bonus that day. I don't think Belgamo is gonna be able to get you your 10% back.

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