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Win Palace Cash out April 2013

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by JackDonlan, Apr 10, 2013.

  1. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Hi everybody.  Can you contact your contact at Win Palace and see if they can prompt the cashier to process my cashout?  It has been a week.  I don't expect them to process more than $800 a week like they did last time.  (If they would process the full 3,000, I would give them all my business).  But it would be good if they would get on it a little more promptly.  I am only playing there again since they since released my comps totalling about $1,500 into over $3,000.  Thanks. 
  2. Mben

    Mben No Deposit Forum Admin Staff Member

    I will send this off to the rep to look into, JackDonlan. Username is the same as your forum name, correct?
  3. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Thanks Mben.  My user name on Win Palace is Donlan. I wish they would be a little more prompt.  I like their site with the big but for slow payouts. 
  4. Mben

    Mben No Deposit Forum Admin Staff Member

    Shoot! Ok, thanks!
  5. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Thank you.  I use JackDonlan on other casinos, but Donlan only on WinPalace. 
  6. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Hi mben.  Any word?  We are going on a week and a half now.  Thanks in advance for any help
  7. Mben

    Mben No Deposit Forum Admin Staff Member

    I believe the rep is MIA. lol We have been trying to get a hold of him for other reasons also and no reply. I am on it though and will give you an update as soon as I hear from him.
  8. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Thank you for your dillgence.  PLease keep me posted as I know you will. 
  9. crazyashell

    crazyashell CRAZY ROLLER

    JackDonlan mben will stay on there ass intill you get your money from them
  10. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    I have total confidence.  Nothing yet.  The person on the chat line said it could be Wed. before they process it.  That would be the 10th day.  As long as they process the full 3,000, I won't be pissed.  We will see. 
  11. Mben

    Mben No Deposit Forum Admin Staff Member

    Hi JackDonlan, Ok, so the word from the rep is that the cashout will be approved on Wed but he does not know if it will be the full amount. (please don't shoot me! I am the messenger! lol)He did not tell me why the delay but he also didn't say he saw a problem. So look for the approval Wed and let me know if that is the case or not, that it was approved finally. 
  12. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Thank you again mben.  I honestly will be plesantly surprised if they approve the full amount.  it would be nice.  I have run the 3,000 into over 6,000 so I will be making another request after they process this one.  Hopefully, I will not have to wait a full 2 weeks for the next one.  I will post tomorrow one way or the other.
  13. Mben

    Mben No Deposit Forum Admin Staff Member

    Not saying that you wouldn't deposit from winnings that made it into your hands, but it seems the longer player's money sits in their accounts, the chances that winning more from it is not uncommon. I'm sure the casinos bet on the fact that players lose it all because they cannot wait for the cashout. but in your case, it looks like they lost that bet. Good for you! :bigclap:
  14. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    I have lost a lot of winnings in the past while waiting for cashouts.  I did that in January, but I am not going to do that again. If they did cashouts more promptly, I would give them most of my business.  Thank you mben! :)
  15. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    They approved $500.  I was hoping for the $800 that they had approved in the past.  Oh well, at least it is finally on the way to me.  I requested another withdrawal of $2,500.  I will keep you posted.  Thanks mben.
  16. Mben

    Mben No Deposit Forum Admin Staff Member

    That's somewhat good news, JackDonlan. :clap: I wish they would just do away with that player class term and send out what they state is their max per week. It's so frustrating and I'm not the one cashing out. I feel your's and everyone else's pain.
  17. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    mben,  I appreciate everything.  If you could contact the rep and see if they can up the amount to even $800 a week and/or process $500 or $800 once a week instead of every two weeks, that would be something I could tolerate.  In the meantime, I will just cool my jets there so as to not blow my winnings.  Thanks again for everything.
  18. Mben

    Mben No Deposit Forum Admin Staff Member

    Will do! 
  19. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    thanks as always!
  20. Mben

    Mben No Deposit Forum Admin Staff Member

    JD, Per the rep, you need to discuss this with finance because the rep's hands are tied when it comes to decisions like this.
  21. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    The finance dept. got back to me and said we are going to be completely random on how much we pay you.mben, can the rep. coax them to process the withdrawal requests any quicker, after one week instead of two?  Anything you and the rep. can do will be appreciated.  Not sure why they do things this way.  I wish I did not like playing there so much.  Until the money starts flowing a little faster, I will enjoy playing on their free site.
  22. Mben

    Mben No Deposit Forum Admin Staff Member

    From the rep ... We are not finance. I can do so much for the player but the bottom line is that finance set the payments.
  23. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    I understand.  We are already one week in since the first cashout.  Can you ask him when the next one will be processed?  If I had to guess, it will be for $500 and not until next Wed.  I say this to you and him that I appreciate your advocacy and him checking in to it.
  24. Mben

    Mben No Deposit Forum Admin Staff Member

    Hi JD, I don't know if he will be able to answer the question Can you ask him when the next one will be processed? but I have asked him anyway. I'll let you know what the answer is when I hear back. :)
  25. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    I appreciate it.  I promise not to shoot the messenger , refering to you and to the rep. If they process it before May 1, I will be shocked.
  26. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    I got approved for another $500 on Day 10.  I know what to expect now.  $500, I mean $466 every two weeks for the next year or so.I played some video poker and lost some of my windfall.  Not going to do that anymore.  
  27. Mben

    Mben No Deposit Forum Admin Staff Member

    Glad you have your second installment approved, JD. Now, I think you need to contact finance and ask them if that's how they are really going to pay you from this point on. Meaning, it's a little ridiculous to take that long to pay a player completely. You cashed out over $6000 right?
  28. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    It is ridculous the payment scale.  Not to brag, but it is even more than that now.  On the current schedule, it will be over a year before they fully pay me (unless I blow it) which I intend not to.  In the meantime, I will enjoy their free site. I did contact them earlier and they gave me their same we pay you when we want to nonsenseIf they would give me 80 cents on the dollar to send me money quickly, I would take it. 
  29. aggie51

    aggie51 MEMBER

    JackD, Wow! And I was concerned about 500! I really hope they come up with a better (and timely) payment plan for you. Now, stop giving it back - remember your words to me, lol.
  30. JackDonlan

    JackDonlan WELL KNOWN MEMBER

    Good morning Mben and all:Could you help again please?  My second withdrawal for 500 was approved a week ago, but it has yet to arrive to me.  Can you ask the rep what is going on?  Thanks as always. 

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