As a depositing player at winpalace i occasionally ask for a free chip. Every time im told the manager is not in but they will foward my request. I kept poking at customer service to give me a time when the manager would be in and never got an answer. All these idiots kept saying is how can i help you. If a casino wont tell me when the manager will be in then im not giving them my business. Winpalace your customer service is horrible and i hope you go out of business soon!