WinPalace...UH-OH!!!

[stpowe6854]

Hi everyone, Anyone having problems with WinPalace and getting your withdrawals? You're not alone... I'm a little scared that we might have been blocked from getting our winnings from them, did the feds do something? Should I be worried? Okay, I am a little worried. Check this email response out after I requested my withdrawal - waited - got the word that I was getting my withdrawal - waited - and still nothing so I emailed them asking them if there was something wrong:  Dear Stephanie, </pre>We authorized your withdrawal request of 1,942,40USD on the </pre>12/05/2011.  </pre>There appears to be a problem somewhere along the line, </pre>as we have received various emails from our players who </pre>have also not received their funds. </pre>We have processed the withdrawals on our part </pre>however the money is not crediting players accounts. </pre>We are currently looking into this problem as a matter of </pre>urgency and we hope to resolve this with immediate </pre>effect. </pre>Kind Regards Adrianna Pen Finance </pre>Should I be in panic mode yet?!?! This can't be a good thing. </pre>I'll keep you all updated. </pre> </pre> </pre> -- Edited by PMM2008 on Thursday 8th of December 2011 01:39:36 PM

 

[stpowe6854]

Wait a minute - that didn't post right at all!!! Hold on, I'll just post their message instead.adrianna@winpalace.com Date:Thursday, December 8, 2011 3:40 AMTo: 'Stephanie' Dear Stephanie, We authorized your withdrawal request of $1,942.40 USD on the 12/05/2011. There appears to be a problem somewhere along the line, as we have received various emails from our players who have also not received their funds. We have processed the withdrawals on our part however the money is not crediting players accounts. We are currently looking into this problem as a matter of urgency and we hope to resolve this with immediate effect. Kind Regards Adrianna Pen Finance

 

[krystalkitty]

That doesn't sound so great! I haven't had a withdrawal from them in awhile, but did just receive on from SJ on Nov. 28th. My withdrawal just got approved today from them, so will have to see when that get's to the bank........Will keep ya posted.

 

[omeg]

Oh no, more unknown delays.....

Thanks for the post, and letting us know stpowe6854.If I hear anything about it, Ill be sure to post it.                                                       Pam

 

[jheckrocks]

Never deposited there because they refused to honor my NDB referral.

 

[krystalkitty]

How come my post is messed up??? Please fix it, it's bugging me and everyone else I am sure

 

[omeg]

krystalkitty wrote: How come my post is messed up??? Please fix it, it's bugging me and everyone else I am sure

 I edited the first post so it would read better.                                                                            Pam

 

[krystalkitty]

TYVM Pam!

 

[Mben]

stpowe6854 wrote: ... I'm a little scared that we might have been blocked from getting our winnings from them, did the feds do something? Should I be worried? Okay, I am a little worried. Should I be in panic mode yet?!?!

I can't say not to panic, stpowe, but I would try to stay calm while the casino sorts this out. If I hear anything related to this, I will let you know.If after a couple of more days I need to ask our rep about it, I will. I would say let me know by this coming Monday if you haven't received a reply at least. 

 

[stpowe6854]

Thanks Michelle, I'll let you know Monday if there still is no money there. So far there is still nothing. I'm really bummed. If this money does not come then I'm done playing which makes me sad. What will I do besides save money and have a life?!?

 

[stpowe6854]

Ahhhhh!!!!!!!!!!! Still nothing, nada, zip!!!

 

[Mben]

Still waiting to hear back from the rep, stpowe. Hang in there.

 

[stpowe6854]

Thanks, I just responded to you on the private message too. These guys are starting to get to me. I'm wondering how many more are not getting their money but don't have you guys to turn to?

 

[krystalkitty]

Suppose to be 5 days for my withdrawal to reach my savings. Not there today yet. The 8th is when it was approved. Not at WP, but at SJ. 7th day today and not there!!!

 

[krystalkitty]

Mine not there as of today. My deposits are after 10am. Will check again after 2pm. Another deposit time. How about U Steph?

 

[vishnu]

I have the same problem too. I have been approved money on 5th and 13th for 500$ each and still did not receive my winnings yet. I mailed them about this and got the same reply you got. Its getting really frustrated...

 

[krystalkitty]

Bummer....after 2, not there! Just makes ya kinda of mad...actually it really pisses me off!!!

 

[krystalkitty]

Well, happy to report I received my withdrawal of $400 which was approved on the 15th. My withdrawal that was approved on Dec 8th still has not been credited! I did email Slots Jungle about it and am awaiting a reply! I am sure it will be deposited, it's just a matter of time...Just very frustrating!!! See...am trying to be positive

 

[omeg]

krystalkitty wrote: Well, happy to report I received my withdrawal of $400 which was approved on the 15th. My withdrawal that was approved on Dec 8th still has not been credited! I did email Slots Jungle about it and am awaiting a reply! I am sure it will be deposited, it's just a matter of time...Just very frustrating!!! See...am trying to be positive

 That is excellent news kitty.  Hopefully Slots Jungle is just a day or so away.Thanks for the update.                                                                               Pam

 

[krystalkitty]

My withdrawal from Dec. 8th is still MIA....Anyone have an answer? Still have not heard back from SJ....

 

[stpowe6854]

NOTHING YET!! AND I'M GETTING REALLY PISSED OFF AT THIS POINT! (That's why I'm yelling in all caps). DOES ANYONE KNOW WHAT IS GOING ON?!?!

 

[stpowe6854]

Wait...Krystal Kitty, you got a WD that you requested AFTER the one that has NOT been paid yet?!?! WTF?!?!

 

[krystalkitty]

I feel as we are being ignored. Haven't heard a word from SJ. And yes, my latest withdrawal arrived in the bank, but not the one from the 8th!!

 

[Mben]

I'm trying to get you both an answer, stpowe and krystalkitty.

 

[krystalkitty]

I know you are working on it Mben...I just don't understand why I wouldn't get an answer from SJ.....All I can say is that they lost a great customer......

 

[Mben]

Got a reply from the rep and he read this thread and is looking into both issues. I'll give you the updates when i get them.

 

[stpowe6854]

This just inear Stephanie , We are aware that recently our players have experienced some difficulties in receiving their withdrawals. We would like to let you know that we have now resolved the issue with the relevant financial institutions and have re-sent the wire transfer. All of the wire transfers have now been re-sent. For those of you that have multiple wire transfers pending, please be advised that they have been combined into a single transaction. Your wire transfer payments will appear on your statement under the name Realto. Again, we would like to thank you, youre patience has been much appreciated. We value your loyal support, and look forward to continuing our relationship without further interruption. Thank you. Happy Holidays Kind RegardsI'll let you all know when it gets to my account! Thank God and hopefully it's just in time to finish my shopping!!!!

 

[krystalkitty]

Well, now Steph...sounds like great news!!! Hopefully for both of us......

 

[Mben]

That does sound promising. Let's hope for the best!

 

[krystalkitty]

No word from SJ...not in my account. Will check again after 2. If not there then I guess it's wait till Monday.