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GrandEagle_ OK to w/d even tho no deposit made

ishin

Banned
I received an 'Oscar Party' email from Grand Eagle with a free $100 offer:  OSCAR25I contacted chat support to ask if I'd be able to cashout from playing this bonus even though I have never made a deposit in the past.  Support said YES!  Below is my chat session.I don't know what to believe now because just yesterday, they told me NO.------------------------------------------------------------------Please wait for a site operator to respond. You are now chatting with 'MikeH' MikeH: Welcome to the Casino. Please may I have your e-mail address and the details pertaining to your query. you: Hello MikeH you: XXXX@XXXX.com you: I received an email with bonus code OSCAR100 for a free $100 no deposit MikeH: please use OSCAR25 you: huh? you: whats OSCAR25? MikeH: Please use that  code for a 100$ free you: ok thanks for the update on that MikeH: Always welcome you: my question is: will i be able to cashout from playing bonus OSCAR25 if I have not made a deposit in the past? you: Mike, are you still here? MikeH: yes MikeH: if you meet wagering requirements MikeH: the max cashout is 500$ MikeH: the wagering on all bonuses is 40 times you: Thanks, I fully understand the wagering requirement and max cashout MikeH: Always welcome you: My question is: Will I be able to cashout from playing bonus OSCAR25 if I have not made a deposit in the past? Yes or No? MikeH: YEs you: Can you please take a look at my account to confirm whether I'd be able to cashout from playing multiple bonuses without yet making a deposit. MikeH: yes you are MikeH: yes you: I'm double checking because just yesterday, I was told NO MikeH: I do not see why MikeH: you shouldn't be able to czashout MikeH: the bonus is there for you for the taking MikeH: it is available for you MikeH: knock yourself out :) you: MikeH: you shouldn't be able to czashout...shouldnt or should? MikeH: you should not have trouble to cashout you: So a player can play multiple freechips and cashout even though a deposit has never been made? MikeH: unless a cashout has never been previously made with a free chip MikeH: yes a player may you: Ben Moore (the support rep I chatted with yesterday) said I wouldnt be able to cashout if I played 2 or more freechips consecutively without making a deposit. MikeH: You will not have trouble MikeH: go for it you: Ok thanks for this clarification MikeH: always welcome you: I appreciate it greatly you: Bye for now MikeH: bye--------------------------------------------------------------------------What do you guys make of this conflicting information coming from support?
 
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Mben

No Deposit Forum Administrator
Staff member
ishin wrote: ------------------------------------------------------------------------What do you guys make of this conflicting information coming from support? 
Ummm ....... I think their management should evaluate their support team and their T&C's and make sure that everyone is on the right page.  Makes you wonder how they handle their bookkeeping if they can't even keep their T&C's straight.  
 

MommyMachine

A Mommy Machine
well they just locked holly out of her accoutn and denied her cashout due to her not being on the invite list soooo everyone should watch out
 

K5M38

WELL KNOWN MEMBER
Grand Eagle locked my account and denied my $500 cash out because I wasn't on invite list!Beware of this casino.They have been emailing me all their promo codes too!
 
Last edited by a moderator:

ishin

Banned
Mben wrote:  
ishin wrote: ------------------------------------------------------------------------What do you guys make of this conflicting information coming from support? 
Ummm ....... I think their management should evaluate their support team and their T&C's and make sure that everyone is on the right page.  Makes you wonder how they handle their bookkeeping if they can't even keep their T&C's straight. 
Yes, I was thinking the same.  Its a case of the left hand doing one thing and the right doing the complete opposite.What really disturbs me is when support pretends to be unaware of your situation.. i.e. when I asked about my chat session with Ben Moore in the previous day.  Immediately upon giving them your email address, they can pull up a history of all your activity with them, including chat sessions.  They know exactly whats going on, but instead choose to play ignorant.These guys are clowns.  
 

Felicie

WELL KNOWN MEMBER
Well I could kick myself (as usual) cause I was on invite list and could have cashed out the other day Maybe. would have been nice to know. sorry. :)
 

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