Jupiter Club hassle

[molliy]

I played at Jupiter Club this weekend and made 2 small deposits. Shortly after I lost my money (LOL) they called me to confirm the 2 transactions. I verified all the info and I think she may have given me a few spins. Then they sent me an email on Sunday and another today telling me I had to call and verify the transactions again. They also said I had not made any real money wagers yet. And they have left multiple messages for me to call to verify those 2 $25 range transactions! They were debits and there was no issue with them.

I replied to the second email to question what was going on and they say I didn't verify enough! I think my address, dob, last 4 of the card is plenty. So now they wrote me yet again and insist I call again. WTH? I deposited, I did not withdraw.

Too odd, I don't think I trust this group. Any thoughts?

 

[Sookie]

That does sound a little weird to me but I'm going to let Mben comment and see what she has to say about it. She plays this software and casino group quite regularly so I'm hoping she has some insight.

 

[Mben]

It does sound weird, molliy.

I've had the group call to verify transactions from time to time, but never have they come back and tell me that I didn't verify enough.

What's your log in for the group and I'll see if the rep can look into your account and tell us why they are doing this. Heads up though ... the rep is slow to reply, but sometimes surprises me. lol

 

[molliy]

Thanks Mben. Something is definitely not right. The last email I received last night insisting that I have to call actually quotes something I said when they called me. It is 100% false regarding the call Saturday night for these transactions at Jupiter Club. BUT... it is a true quote regarding a comment I made to one of their affiliate casinos in March when they called me to confirm a transaction!

My login is Molliy. Anything you can find out is appreciated, I'm not real comfortable with this group at all going forward.

 

[Mben]

My login is Molliy. Anything you can find out is appreciated, I'm not real comfortable with this group at all going forward.

Your login is an email address. What would that be?

 

[molliy]

Sorry jsrabin @ hotmail. com

 

[Mben]

Thanks!

The email has been sent.

 

[grrr1980]

Quick question regarding Jupiter Club. I made a withdrawal and from the date I requested it and until it arrived was exactly 10 days. There was a note inside that it could NOT be cashed since it was a draft, but needed to be deposited. I took it to my bank and was told it may take up to 4 to 6 weeks to clear since it was from a foreign bank, even though the check is issued from Citibank. Bank manager called to let me know they had not heard anything yet regarding how long it would take until tomorrow hopefully. Then he told me that the person from Citibank said this may be a fraudulent check and may not be able to even cash! Anyone else ever come across this?

 

[Sookie]

@grrr1980

It would be the first I've ever heard of Jupiter Club giving anyone a fraudulent check and I kind of doubt they would.
Leave your login here so Mben can inquire on your behalf with the casino rep.

 

[grrr1980]

@grrr1980

It would be the first I've ever heard of Jupiter Club giving anyone a fraudulent check and I kind of doubt they would.
Leave your login here so Mben can inquire on your behalf with the casino rep.

login info klsr1313@yahoo.com

 

[Mben]

Quick question regarding Jupiter Club. I made a withdrawal and from the date I requested it and until it arrived was exactly 10 days. There was a note inside that it could NOT be cashed since it was a draft, but needed to be deposited. I took it to my bank and was told it may take up to 4 to 6 weeks to clear since it was from a foreign bank, even though the check is issued from Citibank. Bank manager called to let me know they had not heard anything yet regarding how long it would take until tomorrow hopefully. Then he told me that the person from Citibank said this may be a fraudulent check and may not be able to even cash! Anyone else ever come across this?

So grrr, how long has it been since you deposited the check? I think it may be too early for me to start asking the rep to look into it.

Also, I have received checks from a foreign bank with the exact same note in it saying it cannot be cashed and must be deposited into the payees account. Well I have taken those checks to my check cashing place. I never showed them the notes, asked them to cash them and they did. I go there often so if there were problems with those prior checks I would have heard about it by now. Jupiter Club may be sending out winnings using the same bank that my checks came from because everything sounds exactly the same and my checks were from a Saucify group as Jupiter Club is.

 

[grrr1980]

I was not concerned at all regarding the note and did not even bother to show it to my bank. I am suppose to hear back from my bank about it today. I seriously doubt there will be anything wrong too. Was just curious if this had ever been mentioned to any other players when they tried to deposit. Will keep you posted and if there is a hassle I know to contact Mben and let her get em!!!

 

[Sookie]

and if there is a hassle I know to contact Mben and let her get em!!!

See you know how it works around here grrr1980

 

[grrr1980]

The check went through w/o any problems, so I wont have to ask Mben to go after them. I guess since it was a smaller bank, they just wanted to be safe

 

[Sookie]

The check went through w/o any problems, so I wont have to ask Mben to go after them. I guess since it was a smaller bank, they just wanted to be safe

Enjoy your win sweetheart!​

 

[Mben]

The check went through w/o any problems, so I wont have to ask Mben to go after them. I guess since it was a smaller bank, they just wanted to be safe

Super happy for you! Enjoy your winnings!

 

[grrr1980]

I think I may have an issue with my withdrawal from Grand Bay.The check arrived and I took it to my bank but this check had NON NEGOTIABLE written on it ( The last one didnt) My bank refused to deposit it AND they could not see the watermark when it was held up to the light. It was written from an entirely different bank as well. I came home and called the site and was told my only other option was to rip up the check and send them proof of it and they would mail me an Actor card that could be used as a debit card at the ATM. Has anyone ever used this type of card? I dont want a card, I just wanted to deposit the winnings. Any suggestions other than getting Mben to sic em?

 

[Mben]

I think I may have an issue with my withdrawal from Grand Bay.The check arrived and I took it to my bank but this check had NON NEGOTIABLE written on it ( The last one didnt) My bank refused to deposit it AND they could not see the watermark when it was held up to the light. It was written from an entirely different bank as well. I came home and called the site and was told my only other option was to rip up the check and send them proof of it and they would mail me an Actor card that could be used as a debit card at the ATM. Has anyone ever used this type of card? I dont want a card, I just wanted to deposit the winnings. Any suggestions other than getting Mben to sic em?

This the second time someone has brought up "non negotiable" written on a check from a Saucify group. Their primary bank would not touch it either, so they took it to their other bank and they took it.

If you have no way to deposit it, then the card may be the only option. I have never heard of that card though. You could get the card, grab the money from the atm and then deposit it.

As far as me getting involved, we may have a problem with that. I haven't been able to get a hold of our rep for a few weeks now, not even for the current contest wins. Belgamo, our fearless leader, has not been able to either.

 

[grrr1980]

Update on my withdrawal issue.... I chatted with a rep online and am now being told that once they have "proof" the check has been stopped, they will proceed. The picture I sent them clearly shows the name of the bank, the amount and my name in pieces. Then I was told it could take up to 21 business days, but when I spoke with someone on the phone the other day, I was assured I would have it this coming week. GRRRRRRRRRRRRRRRRR

 

[Mben]

Update on my withdrawal issue.... I chatted with a rep online and am now being told that once they have "proof" the check has been stopped, they will proceed. The picture I sent them clearly shows the name of the bank, the amount and my name in pieces. Then I was told it could take up to 21 business days, but when I spoke with someone on the phone the other day, I was assured I would have it this coming week. GRRRRRRRRRRRRRRRRR

So the "proof" they want is what? "Proof" from a bank and not just a ripped up check?

I can understand that because of the feature a lot of banks have with which you can deposit a check by just taking a picture of it. Who's to say you (and I'm not saying you did this) didn't take a picture of it, deposited it via that method. Then you rip it up, take a picture of the pieces and send that picture to the casino.