ok i tried them out and i got a problem with the free play i was playing it and was up to $1200 and then it froze on me so after a while i alt control del and closed it off and restarted the casino and it it didnt give me back the free play so i went to live support and this what happened."
"
nfo: Please wait for a site operator to respond."
info: Welcome to Casino support live help, one moment please for world-class service"
Jerome: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative..."
Jerome: will be assisting you, how could I be of service..."
QrealE00052909: hello jerome, i joined ur casino today and was playing my free play when it froze my screen and when i shut it down and reopeended the casino it was gone but i was winning"
QrealE00052909: how do u get the free play back up"
QrealE00052909: or do i just lose it?"
Jerome: Kindly note that the freeplay runs for a period of 44minutes from beginning to end without stoppingt"
Jerome: did you contact us the moment that you had a problem?"
QrealE00052909: yes and i was playing it and winning when it wouldnt let me end my free time so i closed it to reopen it but i wasnt there"
Jerome: as our advice is always to simply close the casino and then reopen again to resume playing"
QrealE00052909: nope i didnt but u should be able to see that from my play history"
QrealE00052909: i couldnt because i got tied up after that and i hought it would come back up"
Jerome: well i am sorry but there is nothing we here can do once your 44 minutes are up, kindly note"
QrealE00052909: but if my time is up i should habve won"
QrealE00052909: i was winning i didnt run out of money"
Jerome: One moment please while we look into the matter for you?"
QrealE00052909: you should be able to see that i was winning"
QrealE00052909: i didnt run out of time either the timer was still going i had money and time"
Jerome: yes i see now that your winnings are 200$"
QrealE00052909: yes "
QrealE00052909: so how do i get that"
Jerome: so now, in order to qualify for your winnings, you are required to make a deposit of at least $20, maximum 200$, and we will match your deposit 100% "
QrealE00052909: so if i deposit 20 i get the $200 i won is that right?"
Jerome: your winnings will then be automatically credited 1 - 2 hours after making your deposit, kindly note Darrell"
Jerome: and we will match your deposit 100% "
QrealE00052909: and a 100% match bonus"
Jerome: ie you deposit 20 - we match you 20"
Jerome: you deposit 50 - we match you 50"
Jerome: etcetc"
Jerome: up to 200"
Jerome: yes we give it to you once you have made a qualifying deposit , as per terms and Conditions, kindly note"
QrealE00052909: what is the play thru requirements on that"
Jerome: Kindly note further that you need to wager your bonus money 40 times before you can withdraw."
QrealE00052909: ok ty"
QrealE00052909: bye
